Administrative back office: what it is and why outsource it

The administrative back office falls within the competences of small, medium and large companies which, although not a primary task, is still necessary. It is therefore critical to invest time, money and resources for an effective administrative back office service, which must be done correctly to avoid errors.

In order to carry out the tasks of the administrative back office, the employees in charge must possess specific skills. If they do not, they ought to attend refresher courses or become adequately trained. All this entails additional expenses for the company, which has to take care of employee training, so losing important internal resources specialized in other tasks.

How can this problem be addressed? The answer is by way of outsourcing the administrative back office. We at We Are Fiber specialize in this sector and offer various services related to accounting, administration and customer assistance, such as a help desk and outsourced payroll.

Outsourcing the administrative back office: what does outsourcing mean? 

Before coming to appreciate the benefits of outsourcing the administrative back office, it is useful to dwell for a moment on the concept of outsourcing. As previously mentioned, companies find themselves taking on a series of services that do not represent the "core business", but are still necessary.

Companies do not always have the skills or resources to carry out these jobs, so they rely on external partners, such as We Are Fiber, who have the necessary tools and highly qualified and professional staff.

The company is hence decongested by a considerable workload, which does not fall within its competence. This allows the company to concentrate on its core business and optimize productivity, with the certainty of being able to count on an extremely reliable external partner. Employees themselves feel more valued, as they can put their skills to good use and don't feel debased by jobs that don't fit within their portfolios.

The advantages of outsourcing the administrative back office

Now, we can get into the heart of the matter and understand what an outsourced administrative back office does. 

Companies today participate in an extremely dynamic market, where one must always be competitive. Those who lose ground to a competitor seldom recover it. Investments of time and resources must therefore be made with great caution and it is advisable to follow market trends, which favor outsourcing. Outsourcing the administrative back office means freeing up resources for companies, which can then invest and allocate these to corporate business.

The administrative back office processes involve various tasks, such as: 

• order management;
• general accounting;
• expense reports;
• accounting reconciliations;
• issuance and accounting of active and passive invoices;
• allocation of receipts and payments.

Companies that do not outsource have only two paths available: to make important investments to manage these processes correctly, or not to make them, with the risk of later facing errors or critical issues that slow down business growth.

On the other hand, the outsourcing of the service allows you to optimize costs and take advantage of a highly efficient and professional administrative back office.

Administrative back office: a valid support for CFOs

The management of the administrative back office is entrusted to the CFO (Chief Financial Officer), who is the financial director of a company, responsible for the financial activities.

According to the latest trends, the position of CFO is slowly changing, especially in light of new technological innovations. This managerial figure is no longer focused exclusively on the financial aspect of a business, but rather on corporate strategies and, in particular, on investments in technologies and resources and on data analysis for business development.

Following the ongoing technological revolution, the CFO must choose the appropriate resources capable of making the most of the advantages offered by new technologies. Once the best talents on the market have been identified, the CFO must keep motivating and incentivizing them. The CFO must also act as somewhat of a “psychologist”, working on the internal organization to create a close-knit team capable of expressing all its potential. Finally, this figure must understand how to utilize and combine all available data, obtaining useful and relevant information.

The management of the administrative back office requires increasingly specific skills, therefore outsourcing becomes an absolutely advantageous and recommended solution.

We Are Fiber’s back office services

By relying on We Are Fiber's administrative back office service, you can correctly manage internal and external processes, so as to improve the perceived quality of your products and services and strengthen customer relations.

Our resources take charge of the internal processes of your business, identifying them and making them replicable. We use the most modern technologies on the market and in our portfolio we boast partners of international standing, from Vodafone to Optima to the European Tour.

Our services simplify the worklife of the CFO and allow more orderly, efficient and innovative back office management. 

We help small, medium and large companies grow and become increasingly competitive.

Contact us if you wish to know more.