Information collection and roadmap definition
Based on your needs and an as-is analysis, we design a personalised service that deals with the process of identifying roles and recruiting the necessary professionals. In this phase, the Quality Assurance and Training team define strategic priorities, identifies personnel and establishes times and reports. At the end of this phase, a roadmap of the activities is then shared with the client.
Start of activity and monitoring
We define a to-be operating model aimed at identifying guidelines, taking into account the needs of each individual company. At this stage, the operation team delivers constant support of all activities. Real-time monitoring is offered thanks to a dashboard integrated within the client's company systems and centralised with data relating to the outsourced service.
Evaluation of results and the introduction of new activities
We continually monitor and improve KPIs and identify new activities and objectives. At the end of each analysis, the results are evaluated based on the objectives defined in the initial phase. During this stage, we identify opportunities for improvement and new services.
