Food Delivery
in Outsourcing

Are you taking advantage of all the opportunities for Food Delivery? If you are already an expert in the sector but want to improve your services, why not rely on outsourcing.

Offer an impeccable food delivery service on schedule!

We Are Fiber allows you to cut costs and optimise internal resources, so you can focus your time on your core business.

Entrust your data entry processes to outsourcing: digitise data, analyse big data and guarantee compliance with deadlines and an error rate of 0%.

Activity preparation

Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.

Definition of strategic priorities

We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.

Quality check

We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.

1.
We take care of your Customer Care

Our services are organized to meet every type of need in the field of customer care aimed at acquiring new customers, assistance service, complaints management, help desk.

2.
We manage the Back Office

We take care of document archiving, data entry, quality check, database management, flow management, pec, complaint email.

3.
Process Management

We optimize and speed up your processes. Control Room, Quality Audit and Robotic Process Automation are some of the services we put at your disposal to keep you in step with the technological transformation.

Late deliveries and dissatisfied customers?

Improve food delivery services with outsourcing!

We are Fiber provides services that enable you to create and update customisable menus, using special devices to indicate the presence of allergens, organic products, specific products, and household products.

This service makes it possible to enhance the specialities of a restaurant, such as local specialities, DOC wines and craft beers. This service also makes it easier to quickly update daily, weekly or monthly menus, which offers more options to satisfy the needs of even the most demanding and refined palettes.

Provide a fast and high-quality service: your customers will always come back to you!

Take advantage of our Try&Buy formula

Try our service for up to 3 months before choosing us as your partner. e proporti la soluzione perfetta

Case study

Our solution for Just Eat

Agency

Just Eat is one of the most important companies in food delivery. With over 66,000 restaurants using the platform in 13 markets around the world, Just Eat allows customers to search for local takeaways, place orders and pay online, and choose from pickup or delivery options.

Challenge

Speed up the insertion and updating of restaurants in the database. And eliminate the large number of errors present during the insertion processes.

Solution

Management of the entire Data Entry process, from data entry to digitisation, database cleaning and big data analysis, to ensure compliance with deadlines and a 0% error rate. We specifically take care of registering new restaurants to the directory, creating and updating menus. The core team is supported by a Control team in order to check for errors.

Food Delivery
in Outsourcing

Services

Late deliveries and dissatisfied customers?

Case study

Our solution for Just Eat

Can we
help you?

Food Deliveryin Outsourcing

Services

Late deliveries and dissatisfied customers?

Case study

Our solution for Just Eat

Can we help you?

Food Delivery
in Outsourcing

Can we
help you?