Thanks to We Are Fiber, online sales companies have managed to scale the market in terms of presence and internationalisation, increasing turnover by up to 37% in a few months and guaranteeing an average cost saving of 35%.
We Are Fiber helps you to improve the customer service standard of your eCommerce, update data in real-time and monitor logistics.
Data Entry e aggiornamento schede prodotto
Data Entry and updating of product sheets
Data entry is one of the services that companies most frequently decide to entrust to external partners.
Data entry in e-commerce includes the management of huge amounts of data. It is essential that the product data is correct to attract customers to purchase them.
The activities normally carried out for an e-commerce service include: inserting images, managing invoices and entering, categorizing and updating data.
Tracking of shipments and deliveries / returns
The supply chain must also take into account the return , which is part of the activities of the so-called reverse logistics .
returns do not speak in favor of e- commerce, as they increase customer dissatisfaction and lead to more expenses for the company.
To reduce them it is therefore necessary to implement quality control at the time of dispatch and identify the reasons for the return.
A return can turn into an opportunity: recovering the returned product, delivering the right one at the same time.
To ensure maximum customer satisfaction, special company software has been developed to manage the warehouse and update the data in real time.
In this way it is possible to communicate product availability and possibly delivery times to customers.
The warehouse is the fulcrum of every omnichannel strategy, therefore it must be flexible and quick to respond promptly to requests from customers.
We Are Fiber provides state-of-the-art software that improve warehouse management, optimize productivity and reduce the risk of unsold goods with the risk of depreciating products.
Outsourcing Customer Service in eCommerce guarantees a fast and high-quality service by responding to customer needs.
We Are Fiber's solutions include customer service management through various channels such as Live Chat, Contact Center, social media and Chatbot. By entrusting your company's customer care externally, you can ensure that every direct contact is unforgettable for your users.
Take advantage of our Try&Buy formula
Try our service for up to 3 months before choosing us as your partner
Our solution for Bloom & Wild
Founded in 2013 Bloom & Wild is the UK's largest and most popular flower eCommerce company. It's characterised by quality and originality, making it no surprise they are the creators of "letterbox flowers" (flowers in a box for your letterbox).
Increase in demand due to the lockdown caused by the covid-19 emergency.
Our Business Continuity Plan allowed a fast reorganisation of services, ensuring the continuity of the activity of our resources and not blocking customer assistance even for a moment.
In the months from February to May 2020
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