English

Outbound
marketing
in Outsorcing

  1. Survey customer satisfaction
  2. Market surveys
  3. Loyalty campaingns


IMPROVE BUSINESS PROCESSES

The strength of your business is the customer!
Focus on efficient customer service, omnichannel and multilingual available for every need, at any time.

 

Contact us

we-are-fiber-outbound-marketing

Companies
that have choosen us

  • logo1
  • fastweb
  • trivago
  • brico
  • unica
  • just eat

We support sales

Our outbound call center services support your sales through result-oriented campaigns, which include telesales, telemarketing, market research, lead generation and database cleanup . If your company needs to collect feedback and contacts thanks to our online survey platform we can optimize contacts and turn them into opportunities.

Services

We are focused on the selection of personnel with language skills from B2 to C1. We improve the level of linguistic knowledge through internal teachers.
We use the software that best suits your needs based on the services requested.

Different teams of qualified resources chosen to achieve your goals.
We correctly replicate the required activities thanks to the focused training department, transferring your corporate culture to consumers.

Take advantage of our  Try & Buy

formula

Try our service for up to 3 months before choosing us as your partner. Together we can find the perfect solution to fit all of your needs.

Solutions Sectors

We Are Fiber supports companies in their growth path and, with passion, method and professionalism, offers different services, such as customer care management, data entry and process management, flexible and adaptable to large, as well as small and medium-sized enterprises.

Approach

A 3-Step Approach: to guarantee you an always dynamic service, which follows your needs and those of the market, we build our relationship with companies one step at a time.

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Analysis and design
Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.
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Strategy definition
We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.
 
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Quality Check
We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.
 

Can we
help you?

Please enter the requested information and we will prepare a quote and get in touch shortly to discuss it with you.

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