---
title: B2B Services in Outsourcing
description: We Are Fiber sviluppa attività di Business process outsourcing, assicurando tempestività, professionalità, aderenza agli obiettivi e riduzione dei costi operativi.
---

[![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/it)

- [Metodo](https://www.wearefiber.com/it/approach)
- [Azienda](https://www.wearefiber.com/it/about)
- [Progetti CSR](https://www.wearefiber.com/it/blog/tag/progetti-csr)
- [Knowledge base](https://www.wearefiber.com/it/tag/knowledge-base)
- [Governance](https://www.wearefiber.com/it/governance)
- [Blog](https://www.wearefiber.com/it/blog)
- [Careers](https://www.wearefiber.com/it/careers)
- [Contattaci](https://www.wearefiber.com/it/contatti)

- [Italiano](https://www.wearefiber.com/it/b2b-services-in-outsourcing)
- [English](https://www.wearefiber.com/en/b2b-services-in-outsourcing)

 Italiano

- [Customer Service](https://www.wearefiber.com/it/customer-service-in-outsourcing) 
    - [Ticket management](https://www.wearefiber.com/it/ticket-management-in-outsourcing)
    - [Digital customer care](https://www.wearefiber.com/it/digital-customer-care)
    - [Help desk](https://www.wearefiber.com/it/help-desk-in-outsourcing)
    - [Chatbot](https://www.wearefiber.com/it/chatbot-in-outsourcing-1)
    - [Booking office](https://www.wearefiber.com/it/booking-office-outsourcing)
    - [Smart assistance](https://www.wearefiber.com/it/smart-assistance-in-outsourcing)
- [Back Office](https://www.wearefiber.com/it/back-office-in-outsourcing) 
    - [Data entry](https://www.wearefiber.com/it/data-entry-outsourcing)
    - [Data enrichment](https://www.wearefiber.com/it/data-enrichment)
    - [Document management](https://www.wearefiber.com/it/gestione-documentale)
    - [Logistic management](https://www.wearefiber.com/it/gestione-logistica)
    - [Order management](https://www.wearefiber.com/it/gestione-ordini)
- [Process Management](https://www.wearefiber.com/it/process-management-in-outsourcing) 
    - [Control room](https://www.wearefiber.com/it/control-room-outsourcing)
    - [Quality audit](https://www.wearefiber.com/it/quality-audit-in-outsourcing)
    - [Robotic process automation](https://www.wearefiber.com/it/robotic-process-automation-in-outsourcing)
- [Outbound Marketing](https://www.wearefiber.com/it/outbound-marketing)
- Industry 
    - [Healthcare](https://www.wearefiber.com/it/healthcare-in-outsourcing)
    - [Ecommerce](https://www.wearefiber.com/it/ecommerce-in-outsourcing)
    - [Food delivery](https://www.wearefiber.com/it/food-delivery-in-outsourcing)
    - [Retail](https://www.wearefiber.com/it/retail-in-outsourcing)
    - [Finance & Insurance](https://www.wearefiber.com/it/finance-e-insurance-in-outsourcing)
    - [Mobility](https://www.wearefiber.com/it/mobility-in-outsourcing)
    - [Travel](https://www.wearefiber.com/it/travel-in-outsourcing)
    - [B2B services](https://www.wearefiber.com/it/b2b-services-in-outsourcing)

- [Metodo](https://www.wearefiber.com/it/approach)
- [Azienda](https://www.wearefiber.com/it/about)
- [Progetti CSR](https://www.wearefiber.com/it/blog/tag/progetti-csr)
- [Knowledge base](https://www.wearefiber.com/it/tag/knowledge-base)
- [Governance](https://www.wearefiber.com/it/governance)
- [Blog](https://www.wearefiber.com/it/blog)
- [Careers](https://www.wearefiber.com/it/careers)
- [Contattaci](https://www.wearefiber.com/it/contatti)

# B2B Services in Outsourcing

 

Vuoi concentrare le tue forze e risorse sulle attività core della tua azienda?

**Esternalizza i tuoi servizi time consuming e aumenta l'efficienza e la produttività!**

**We Are Fiber** sviluppa attività di **Business process outsourcing**, supportando i Partner nella realizzazione di servizi necessari e assicurando tempestività, professionalità, aderenza agli obiettivi e riduzione dei costi operativi.

[Contattaci](https://www.wearefiber.com/it/contatti)

![we-are-fiber-b2b-services](https://www.wearefiber.com/hs-fs/hubfs/WAF/sm/we-are-fiber-b2b-services.png?width=374&height=466&name=we-are-fiber-b2b-services.png "we-are-fiber-b2b-services")

![numero1](https://www.wearefiber.com/hubfs/theme_files/numero1.svg)

 Preparazione attività

 In base alle tue esigenze e ad un'analisi as-is, progettiamo un servizio personalizzato per garantire la corretta gestione e il tracciamento delle chiamate e altri tipi di contatti verso la tua azienda.

![numero2](https://www.wearefiber.com/hubfs/theme_files/numero2.svg)

 Definizione delle priorità strategiche

 Definiamo un operating model to-be finalizzato all'individuazione delle priorità strategiche, tenendo conto delle attività, con un focus sul customer service.

![numero3](https://www.wearefiber.com/hubfs/theme_files/numero3.svg)

 Quality check

 Monitoriamo la tua attività mediante una dashboard integrata con i tuoi sistemi e centralizzata con i dati relativi al servizio in outsourcing e alle chiamate in entrata, per un’analisi e un fine tuning continuo secondo i KPI quantitativi e qualitativi.

## Servizi

**We Are Fiber** affianca le aziende nel loro percorso di crescita e, con passione, metodo e professionalità, offre servizi diversi, come gestione del customer care, back office e process management, flessibili e adattabili a grandi, come a piccole e medie imprese. 

**Sei pronto a considerare l’outsourcing per la tua azienda? **

I nostri consulenti sono a tua disposizione per analizzare le tue esigenze e proporti la soluzione perfetta.

1.  
Curiamo il tuo Customer Care

i nostri servizi sono organizzati per soddisfare ogni tipologia di esigenza nell’ambito del customer care finalizzato all’acquisizione di nuovi clienti, servizio assistenza, gestione reclami, help desk

 

2.  
Gestiamo il Back Office

Ci occupiamo di attività di archiviazione documentale, data entry, quality check, gestione data base, gestione flusso, pec, mail di reclamo.

3.  
Process Management

Ottimizziamo e velocizziamo i tuoi processi. Control Room, Quality Audit e Robotic Process Automation sono alcuni dei servizi che mettiamo a tua disposizione per metterti al passo con la trasformazione tecnologica. 

 

## La soluzione

Le soluzioni di **We Are Fiber** comprendono la gestione del servizio clienti tramite vari canali come Live Chat, Contact Center, social media e Chatbot. Affidando esternamente il Customer care, Back-Office, Process Management e Outbound Marketing della garantirai un'esperienza indimenticabile ai tuoi clienti.

I nostri servizi sono su misura, multilingua e disponibili 24/7 per i clienti di tutto il mondo.

**Approfitta della formula Try&Buy.**

Prova il nostro servizio fino a 3 mesi prima di sceglierci come partner.

[Mettiti in contatto con noi](https://www.wearefiber.com/it/contatti)

[Customer Service](https://www.wearefiber.com/it/customer-service-in-outsourcing) [Back Office](https://www.wearefiber.com/it/back-office-in-outsourcing) [Process Management](https://www.wearefiber.com/it/process-management-in-outsourcing)

 Outbound marketing

## Possiamo aiutarti?

Inserisci le informazioni richieste, ti contatteremo in tempi brevi per parlare del preventivo che abbiamo preparato per te.

[CONTINUA](https://www.wearefiber.com/it/b2b-services-in-outsourcing#CONTINUA)

![hi](https://www.wearefiber.com/hubfs/theme_files/hi.svg "hi")

[![logo bianco WAF](https://www.wearefiber.com/hs-fs/hubfs/logo%20bianco%20WAF.png?width=170&height=53&name=logo%20bianco%20WAF.png "logo bianco WAF")](https://www.wearefiber.com/it)

#### [Certifications](https://www.wearefiber.com/it/le-nostre-certificazioni)

| ![27002-588x600](https://www.wearefiber.com/hs-fs/hubfs/27002-588x600.png?width=50&name=27002-588x600.png) ![data destruction](https://www.wearefiber.com/hs-fs/hubfs/data%20destruction.png?width=50&height=50&name=data%20destruction.png) ![SOC 2 TYPE 1](https://www.wearefiber.com/hs-fs/hubfs/SOC%202%20TYPE%201.png?width=40&height=55&name=SOC%202%20TYPE%201.png) | ![iso_0000_Livello-3](https://www.wearefiber.com/hs-fs/hubfs/iso_0000_Livello-3.png?width=50&height=50&name=iso_0000_Livello-3.png) ![icon green](https://www.wearefiber.com/hs-fs/hubfs/icon%20green.png?width=50&height=50&name=icon%20green.png) ![soc-2](https://www.wearefiber.com/hs-fs/hubfs/soc-2.png?width=43&height=58&name=soc-2.png) | ![iso_0002_Livello-1](https://www.wearefiber.com/hs-fs/hubfs/iso_0002_Livello-1.png?width=50&name=iso_0002_Livello-1.png)![pci](https://www.wearefiber.com/hs-fs/hubfs/pci.png?width=50&height=50&name=pci.png)   |
| --- | --- | --- |

#### Contacts

[info@wearefiber.com](mailto:info@wearefiber.com)

Rruga “Don Bosko”, Kompleksi "Don Bosko", Kulla 7, kati I-re Tiranë

#### Company

- [Our story](https://www.wearefiber.com/it/about)
- [Vision](https://www.wearefiber.com/it/approach)
- [Meet our team](https://www.wearefiber.com/it/approach)
- [Career](https://www.wearefiber.com/it/careers)

#### Insights

- [Blog](https://www.wearefiber.com/it/blog)
- [Knowledge base](https://www.wearefiber.com/it/blog/tag/knowledge-base)

#### Services

- [**Customer Service**](https://www.wearefiber.com/it/customer-service-in-outsourcing) 
    - [Ticket Management](https://www.wearefiber.com/it/ticket-management-in-outsourcing)
    - [Digital customer Care](https://www.wearefiber.com/it/digital-customer-care)
    - [Chatbot](https://www.wearefiber.com/it/chatbot-in-outsourcing-1)
    - [Booking Office](https://www.wearefiber.com/it/booking-office-outsourcing)
    - [Smart Assistance](https://www.wearefiber.com/it/smart-assistance-in-outsourcing)
- [**Back office**](https://www.wearefiber.com/it/back-office-in-outsourcing) 
    - [Data Entry](https://www.wearefiber.com/it/data-entry-outsourcing)
    - [Data Enrichment](https://www.wearefiber.com/it/data-enrichment)
    - [Document Management](https://www.wearefiber.com/it/gestione-documentale)
    - [Logistic Management](https://www.wearefiber.com/it/gestione-logistica)
    - [Order Management](https://www.wearefiber.com/it/gestione-ordini)
- [**Process Management**](https://www.wearefiber.com/it/process-management-in-outsourcing) 
    - [Control room](https://www.wearefiber.com/it/control-room-outsourcing)
    - [Quality Audit](https://www.wearefiber.com/it/quality-audit-in-outsourcing)
    - [Robotic Process Automation](https://www.wearefiber.com/it/robotic-process-automation-in-outsourcing)
- [**Outbound Marketing**](https://www.wearefiber.com/it/outbound-marketing)

#### Industries

- [Healthcare](https://www.wearefiber.com/it/healthcare-in-outsourcing)
- [Ecommerce](https://www.wearefiber.com/it/ecommerce-in-outsourcing)
- [Food delivery](https://www.wearefiber.com/it/food-delivery-in-outsourcing)
- [Retail](https://www.wearefiber.com/it/retail-in-outsourcing)
- [Finance & Insurance](https://www.wearefiber.com/it/finance-e-insurance-in-outsourcing)
- [Mobility traveler](https://www.wearefiber.com/it/mobility-in-outsourcing)
- [B2B Services](https://www.wearefiber.com/it/b2b-services-in-outsourcing)

#### Newsletter

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