English

Booking Office

in Outsourcing

To be successful, an accommodation facility must always be present and not miss any opportunity to engage with potential customers. 

The Booking Office service allows you to manage quote requests in multiple languages both quickly and accurately.

Guarantee 24h assistance to meet every need!

WE ARE FIBER

To provide the best service possible, you must offer constant support and problem-solving. This not only applies at the time of booking but also to previous and subsequent phases.


By relying onoutsourcing you can improve the customer experience and put the satisfaction of your customers first.

 

Contact us

we-are-fiber-booking-office

The advantages
of the outsourced booking office

1.
Flexible service


Request the outsourcing service only during the high season

2.
Increase in productivity

Handle all requests quickly and accurately

3.
Reduction of operating costs

Lower burdens of staff recruitment and training

Optimise your customer service to reach your customers on all channels! 

 

This will help you to retain your users, cut costs and save time! 

Take advantage of our Try&Buy formula.

Try our service for up to 3 months before choosing us as your partner.

Sectors

We Are Fiber supports companies in their growth path with passion, method and professionalism. We offer a vast range of services including customer care management, data entry and process management. Large or small our services are adaptable to meet the needs of any size enterprise

Are you ready to consider outsourcing for your company? 

Our consultants are at your disposal to analyse your needs and offer you the perfect solution.

Case study

Our solution for Trivago

 

Agency

Trivago is the largest online search engine that compares prices for hotels, B & Bs, hostels and other types of accommodation. Since 2005, it has helped millions of visitors find the perfect accommodation, with a database of over 750,000 hotels around the world.

 

Challenge

High response time to requests received from the different communication channels of the company.

 

Solution

Multilingual support in Italian, Albanian, Greek, English, Romanian to assist users in completing the registration on the portal and obtains all the advantages of the Trivago network.

4K

Calls in italian / month

2.5K

Calls in english / month

2.4K

Calls in romanian / month

2K

Calls in greek / month

Can we help you?

Please enter the requested information and we will prepare a quote and get in touch shortly to discuss it with you.

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