English

Mobility
in Outsourcing

 

Thanks to the digitalisation process of services, the logistics and transport sector have undergone rapid changes in recent years.

We Are Fiberr offers flexible and customised Data Entry and Customer Service services to suit your every need.

Delegate secondary tasks and cut costs!

 

Contact us

we-are-fiber-mobility-in-outsourcing
numero1
Activity preparation
Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.
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Definition of strategic priorities
We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.
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Quality check
We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.

Services

Outsourcing your services is the best way for your company to thrive!

We Are Fiber supports companies in their growth path with passion, method and professionalism. We offer a vast range of services including customer care management, data entry and process management. Large or small our services are adaptable to meet the needs of any size enterprise. 

Are you ready to consider outsourcing for your company?

Our consultants are at your disposal to analyse your needs and offer you the perfect solution.

1.
We take care of your Customer Care

Our services are organized to meet every type of need in the field of customer care aimed at acquiring new customers, assistance service, complaints management, help desk.

 

2.
We manage the Back Office

We take care of document archiving, data entry, quality check, database management, flow management, pec, complaint email.

3.
Process Management

We optimize and speed up your processes. Control Room, Quality Audit and Robotic Process Automation are some of the services we put at your disposal to keep you in step with the technological transformation.

 

Customer assistance is the number one priority of any business

Therefore a poor and ineffective service would be useless and counterproductive. For this reason, it's necessary to entrust your telephone assistance to a third-party company that are capable of optimally managing all customer requests, questions and complaints.


We Are Fiber guarantees you a professional and permanently active service that also improves the company's brand reputation thanks to impeccable customer support

 

Take advantage of the Try&Buy formula 

Try our service for up to 3 months before choosing us as your partner.

Can we
help you?

Please enter the requested information and we will prepare a quote and get in touch shortly to discuss it with you

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