English

Travel
in Outsourcing

One of the main objectives of the tourism sector is to provide constant support to the customer, avoiding productivity losses.

Lower fixed costs and improve the Customer Experience!

With outsourcing, you can implement the travel experience and put consumer satisfaction first.

Customers especially require constant support when it comes to tourism. Not just to help them purchase a travel package or choose a hotel, but also to help them in the previous and subsequent stages.

 

Contact us

we-are-fiber-travel
numero1
Activity preparation
Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.
numero2
Definition of strategic priorities
We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.
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Quality check
We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.

Services

We Are Fiber supports companies in their growth path with passion, method and professionalism. We offer a vast range of services including customer care management, data entry and process management. Large or small our services are adaptable to meet the needs of any size enterprise. 

Are you ready to consider outsourcing for your company?

Our consultants are at your disposal to analyse your needs and offer you the perfect solution.

1.
We take care of your Customer Care

Our services are organized to meet every type of need in the field of customer care aimed at acquiring new customers, assistance service, complaints management, help desk.

 

2.
We manage the Back Office

We take care of document archiving, data entry, quality check, database management, flow management, pec, complaint email.

3.
Process Management

We optimize and speed up your processes. Control Room, Quality Audit and Robotic Process Automation are some of the services we put at your disposal to keep you in step with the technological transformation.

 

Improve the customer experience and reach more customers!

We are ready to create the unique service your company is looking for!

Take advantage of our Try&Buy formula

Try our service for up to 3 months before choosing us as your partner

Case study

Our solution for Trivago

Agency

Trivago is the largest online search engine that compares prices for hotels, B & Bs, hostels and other types of accommodation. Since 2005, it has helped millions of visitors find the perfect accommodation, with a database of over 750,000 hotels around the world.

Challenge

High response time to requests received from the different communication channels of the company.

Solution

Multilingual support in Italian, Albanian, Greek, English, Romanian to assist users in completing the registration on the portal and obtains all the advantages of the Trivago network.

4.000

Calls in italian/month

2.500

Calls in english/month

2.500

Calls in romanian/month

2.000

Calls in greek/month

Can we
help you?

Please enter the requested information and we will prepare a quote and get in touch shortly to discuss it with you.

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