English

Retail
in Outsourcing

Even in the Retail sector, building customer loyalty is one of the main objectives. You must provide a personalised experience for customers, tailored to their individual needs.  

Have you already tried to differentiate yourself from your competitors?

Outsourcing services means you can dedicate your time to your core business, allowing your company to reach its full potential. We Are Fiber offers customer care services for retail, built on the foundations of users' needs. Our service successfully retains consumers by quickly resolving any doubts they have

Contact us

we-are-fiber-retail
numero1
Activity preparation
Based on your needs and an as-is analysis, we design a personalised service to ensure the correct management and tracking of calls and other types of contacts linked to your company.
numero2
Definition of strategic priorities
We define a to-be operating model with a focus on customer service. The model identifies strategic priorities whilst taking into account activities.
numero3
Quality check
We monitor your business through a dashboard integrated within your systems and centralised with data relating to the outsourced service and incoming calls, for continuous analysis and fine-tuning according to quantitative and qualitative KPIs.

Services

Are you ready to make a difference? We Are Fiber supports companies in their growth path with passion, method and professionalism. We offer a vast range of services including customer care management, data entry and process management. Large or small our services are adaptable to meet the needs of any size enterprise.

Are you ready to consider outsourcing for your company? 

Our consultants are at your disposal to analyse your needs and offer you the perfect solution.

1.
We take care of your Customer Care

Our services are organized to meet every type of need in the field of customer care aimed at acquiring new customers, assistance service, complaints management, help desk

 

2.
We manage the Back Office

We take care of document archiving, data entry, quality check, database management, flow management, pec, complaint email.

3.
Process Management

We optimize and speed up your processes. Control Room, Quality Audit and Robotic Process Automation are some of the services we put at your disposal to keep you in step with the technological transformation.

 

In the modern world, all customers expect immediate answers to their questions.

PFor this reason, We Are Fiber provides a flexible 24h customer care service. Our live chat interacts with an online operator from any mobile device. For older customers, we also offer telephone support. We divide the calls into first and second level urgency for immediate problem resolution.

We offer a 360 ° support service that guarantees maximum assistance before and after the sale.

Take advantage of our Try & Buy formula

Try our service for up to 3 months before choosing us as your partner.

Can we
help you?

Please enter the requested information and we will prepare a quote and get in touch shortly to discuss it with you.

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