English

Outsourced order
management

In electronic eCommerce, punctuality and reliability of deliveries are fundamental. After all, the customer relies on online services to save money and receive the product quickly.

WE ARE FIBER

is the ideal partner to grow and manage eCommerce logistics productively and prudently. If you want to optimise the digital commerce of your business, why not consult our flexible services capable of adapting to every need

Logistics must start on a simple premise: the customer is at the centre of the project.

 

Contact us

we-are-fiber-order-eng

The advantages
of outsourced order management

1.
Zero errors

With intelligent automation, manual processes that involve inaccuracies will be eliminated. These solutions mean the possibility of error is also eliminated.

2.
Control in real-time

Consistently up to date visibility of orders and a real time-view of availability on all channels allows you to make decisions quickly and effectively.

3.
Speed and efficiency

Thanks to RPA, you can simplify and speed up all operations involving warehouse and inventory management. This also allows you to recover valuable resources.

To respond promptly to customer requests, the accessibility of warehouse information must be flexible and fast.

 

If the customer is dissatisfied with the service, they release negative feedback which, like the old word of mouth, spreads virally on the web, negatively affecting the "brand awareness" and reliability of the company. omnichannel support can provide customers with the ability to track a package at any time.

Take advantage of our Try&Buy formula.

Try our service for up to 3 months before choosing us as your partner.

Sectors

We Are Fiber We Are Fiber supports companies in their growth path with passion, method and professionalism.
Thanks to our industry expertise, We Are Fibre offers: customer care management, data entry and process management. Large or small our services are adaptable to meet the needs of any size enterprise.  

Are you ready to consider outsourcing for your company?  

Our consultants are at your disposal to analyse your needs and propose a tailor-made solution to meet all your requirements. 

Case study

Our solution for Bloom & Wild


The UK's largest and most popular flower e-commerce has requested a dedicated team from We Are Fiber with the aim of increasing the absorption of the number of assistance requests received during the Covid-19 emergency lockdown.

 

Our Business Continuity Plan has allowed for a quick reorganisation of services, ensuring the continuity of the activity of our resources and not blocking customer assistance even for a moment.

8.539

Incoming calls/month

1023

Outgoing calls/month

41.933

Handled requests/month

98%

Customer Satisfaction

Can we
help you?

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