--- title: We Are Fiber Blog - English | Outsourcing and Process management solutions description: Outsourcing and Process management solutions | We Are Fiber Blog - English version --- [![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/en/) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) English - [Customer Service](https://www.wearefiber.com/en/customer-service-in-outsourcing) - [Ticket management](https://www.wearefiber.com/en/ticket-management-in-outsourcing) - [Digital customer care](https://www.wearefiber.com/en/digital-customer-care) - [Help Desk](https://www.wearefiber.com/en/help-desk-in-outsourcing) - [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1) - [Booking office](https://www.wearefiber.com/en/booking-office-outsourcing) - [Smart assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing) - [Back Office](https://www.wearefiber.com/en/back-office-in-outsourcing) - [Data entry](https://www.wearefiber.com/en/data-entry-outsourcing) - [Data enrichment](https://www.wearefiber.com/en/data-enrichment) - [Document management](https://www.wearefiber.com/en/gestione-documentale) - [Logistic management](https://www.wearefiber.com/en/gestione-logistica) - [Order management](https://www.wearefiber.com/en/gestione-ordini) - [Process Management](https://www.wearefiber.com/en/process-management-in-outsourcing) - [Control room](https://www.wearefiber.com/en/control-room-outsourcing) - [Quality audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing) - [Robotic process automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing) - [Outbound Marketing](https://www.wearefiber.com/en/outbound-marketing) - Industry - [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing) - [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing) - [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing) - [Retail](https://www.wearefiber.com/en/retail-in-outsourcing) - [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing) - [Mobility](https://www.wearefiber.com/en/mobility-in-outsourcing) - [Travel](https://www.wearefiber.com/en/travel-in-outsourcing) - [B2B services](https://www.wearefiber.com/en/b2b-services-in-outsourcing) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) Posts about # Outsourcing and Process management solutions ## [How to reduce document management costs?](https://www.wearefiber.com/en/blog/how-to-reduce-document-management-costs) March 13, 2023 [Document management](https://www.wearefiber.com/it/gestione-documentale)is essential to maintaining information control in your company. Every document... [READ MORE](https://www.wearefiber.com/en/blog/how-to-reduce-document-management-costs) ## [Why is it convenient for companies to outsource?](https://www.wearefiber.com/en/blog/why-is-it-convenient-for-companies-to-outsource) January 27, 2023 [READ MORE](https://www.wearefiber.com/en/blog/why-is-it-convenient-for-companies-to-outsource) ## [Outsourcing 2023: 12 most important activities to outsource](https://www.wearefiber.com/en/blog/outsourcing-2023-12-most-important-activities-to-outsource) January 23, 2023 In today's dynamic, and competitive business environment, many businesses—from small start-ups to... [READ MORE](https://www.wearefiber.com/en/blog/outsourcing-2023-12-most-important-activities-to-outsource) ## [Outsourcing: Making e-commerce increasingly competitive](https://www.wearefiber.com/en/blog/2020/11/05/outsourcing-making-e-commerce-increasingly-competitive) January 31, 2022 In recent years, e-commerce activities have taken off, resulting in it becoming increasingly... [READ MORE](https://www.wearefiber.com/en/blog/2020/11/05/outsourcing-making-e-commerce-increasingly-competitive) ## [The savings that can be obtained with an outsourced contact center](https://www.wearefiber.com/en/blog/2020/11/09/the-savings-that-can-be-obtained-with-an-outsourced-contact-center) January 31, 2022 Until a few years ago there were **call centers**, large rooms where various operators answered the... [READ MORE](https://www.wearefiber.com/en/blog/2020/11/09/the-savings-that-can-be-obtained-with-an-outsourced-contact-center) ## [The necessary steps for a successful omnichannel strategy](https://www.wearefiber.com/en/blog/2020/12/29/the-necessary-steps-for-a-successful-omnichannel-strategy) January 31, 2022 An appropriate **omnichannel strategy**, which supports users through various channels, greatly... [READ MORE](https://www.wearefiber.com/en/blog/2020/12/29/the-necessary-steps-for-a-successful-omnichannel-strategy) ## [Supplier Relationship Management: how to create winning relationships with suppliers](https://www.wearefiber.com/en/blog/2020/09/25/supplier-relationship-management-how-to-create-winning-relationships-with-suppliers) January 31, 2022 Knowing **how to relate to one's suppliers** is important for any small, medium or large company.... [READ MORE](https://www.wearefiber.com/en/blog/2020/09/25/supplier-relationship-management-how-to-create-winning-relationships-with-suppliers) ## [We Are Fiber follows the GDPR procedures to protect customer data](https://www.wearefiber.com/en/blog/2020/08/29/we-are-fiber-follows-the-gdpr-procedures-to-protect-customer-data) January 31, 2022 On May 24, 2016, the General Data Protection Regulation (GDPR) or The Regulation (EU) 2016 / 679... [READ MORE](https://www.wearefiber.com/en/blog/2020/08/29/we-are-fiber-follows-the-gdpr-procedures-to-protect-customer-data) ## [The three macro-areas to be developed to make your e-commerce business take off](https://www.wearefiber.com/en/blog/2020/12/21/the-three-macro-areas-to-be-developed-to-make-your-e-commerce-business-take-off) January 31, 2022 Much of the market has moved from offline to online, where the flow of purchases has increased,... [READ MORE](https://www.wearefiber.com/en/blog/2020/12/21/the-three-macro-areas-to-be-developed-to-make-your-e-commerce-business-take-off) ## [Smart working: tools and solutions for working from home](https://www.wearefiber.com/en/blog/2020/10/01/smart-working-tools-and-solutions-for-working-from-home) January 31, 2022 **Coronavirus** has resulted in companies turning to **smart working**, that is, working from home in order... 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Every document in a business is necessary for the effective exchange of information between the company and its major stakeholders. The repercussions for the company may be unpleasant or even devastating if a critical document is lost, stolen, damaged, or otherwise compromised. Your company's operations and your overall financial status may be impacted by how effectively your document management system performs. Therefore, these systems usually come up with a lot of costs. You must now be asking if there is a method to reduce these expenses while yet keeping a productive document management system. The good news is that yes, there’s a way you can reduce document management costs and it’s quite a simple one: Outsourcing. Your business will improve as a result of choosing the correct outsourcing provider, and you'll save money in the process. That’s it, no bad news! Outsourcing document management from a qualified outsourcing provider can satisfy several companies’ needs, including risk amortization, employee efficiency improvement, compliant practices, and most importantly, costs. How will outsourcing reduce document management costs? An effective provider of document management services will give you a continuous chain of custody for the duration of each document's lifecycle. Additionally, it will make sure your business complies with laws and regulations to maintain compliance and credibility. Of course, the most important advantage of outsourcing document management is that it helps cut down the extra expenditures on additional space, electricity, maintenance, labor costs, etc. Here are a few key arguments for why document management outsourcing can reduce costs and help save money: Business operational costs An outsourced document management system can systematize workflows, creating a positive impact on all aspects of a company, including sales, operations, customer support, and even employee motivation. It goes without saying that this effectiveness makes a significant contribution to the organization's overall financial health. Allowing a third party to handle the records not only gives to the businesses the chance to make better use of the extra space but also frees up time for tasks that are more likely to generate income. Additionally, businesses can use these benefits to drastically save costs without compromising the availability of the records they would need. Costs of storage and supply Office space is now a costly resource due to rising commercial real estate rates. Storage facilities like cabinets, files, and vaults are needed for physical document storage, which takes up room. Your finances may be constantly strained by the cost of purchasing and operating these storage facilities. The use of stationery and office supplies like paper, ink, toner, pens, and printers is also required for paper-based documentation. By hiring an outsource provider you’ll be using a digital document management system, avoiding all the costs mentioned above. Relocating: Printing and copying expenses Relocating your company is a difficult process, particularly if you must relocate thousands of physical papers and storage cabinets and put them up again in a new location without losing or damaging any of them. Such a shift can be incredibly expensive in terms of time, labor, and resources! With digital documents provided by your outsourcing company, relocating can be as easy as logging into your document management system. You can stop producing tons of paper pages that result in confusion from many copies and versions. As a result, you won't need to buy and maintain copiers or printing supplies, which will save you both time and money. Postage and courier fees Sending documents through mail or courier to co-workers or vendors in distant places can be time- and money-consuming in a distributed work environment. Remote access to documents is made possible by outsourced document management systems. As a result, papers can be shared with distant workers as soon as they are created or can even be created in collaboration with them. Non-compliance costs Businesses should know by now that if non-compliance is found, it can cost a business a lot in terms of penalties, legal fees, and lost revenue. Complying with document procedures might be impossible if your document system is paper-based, not secure enough, or doesn’t meet certain processes. With the help of outsourcing document management, process flows will be streamlined, and you can assure auditors that the process meets compliance. Moving to a personalized document management system designed for your company will enhance customer interactions, flexibility, competitiveness, and peace of mind. These will all result in lower costs and higher revenues. Costs related to security and disaster recovery Physical documents provide problems with data security as well as storage and maintenance. Your company may suffer a loss due to a data breach when you least expect it. Businesses are compelled to make significant investments in installing and maintaining physical safety systems in order to stop these losses. Even such complex safety mechanisms are susceptible to failure in the event of catastrophes like fire or flooding. Outsourcing document management services will eliminate all these risks as you’ll be provided with a system that has built-in security features. In order to prevent costly data breaches and cyber theft, a good document management system locks your documents away using a system of password requirements and access privileges (folder or document) only accessible by the computer user. These systems will also offer an innovative solution for backup and recovery. Critical folders and files may be easily found and moved to a new storage location, like a cloud server or an off-site location. A document backup will eliminate the possibility of losing, accidentally deleting, or modifying documents. Revenue loss as a result of poor customer service The major kickback of a failed or delayed document retrieval is the loss it brings in customer goodwill and trust. A customer in today's fast-paced world has access to all the information he requires and expects immediate assistance. If you fall short of the customer's expectations, he will move on to a product or service that won't make him wait. By using an outsourced solution for document management, you may keep and get more customers. Retrieval costs Over time, the expenses incurred by a company in duplicating work and searching for lost documents can significantly reduce earnings. Document retrieval is made simpler and less expensive with professional document management services and cloud storage. Revenue loss of productive time The amount of time your staff spends looking for documents, creating copies and organizing files can be significantly decreased thanks to document management solutions. This time can be spent on core activities that are way more important for the company. Long-term, the sum of all these savings could have a significant impact on the financial stability of your company. Therefore, hiring a reputable document management service is your best bet if you want to cut costs while increasing revenues. Affordable access to high-class technologies When addressing document management requirements internally, organizations frequently choose to purchase less expensive technologies. If these businesses see rapid development, they may need to hire and train more employees right away, as well as possibly introduce new technology or software, which can be costly and time-consuming. In such a situation, collaborating with a secure document management supplier can assist in gaining immediate access to top-tier technology that in-house operations would not be able to afford at an affordable price. Access to high-level expertise without spending a lot of money When outsourcing, you are giving your business’ documents to a company specialized in managing them. Therefore, you will get to have high-level experts working for your business, without having to pay them as much as you would if you weren’t outsourcing them. Through outsourcing, you get to have access to senior professionals, while saving money at the same time. Reduce storage space Both purchasing and renting a business storage unit are becoming more expensive. Off-site file storage at a warehouse may be more affordable, but while making this decision, it is important to take your company's convenience and security into account. By implementing a document management system, you can free up important office space for other business solutions. You will also not use any pricey file cabinets, storage bins, and boxes anymore. How do I know if outsourcing document management is right for my business? A document management system can be hosted on-site or in the cloud, usually offered by outsourcing service providers. Some things you should consider when deciding which approach is best for your organization are: How do you plan to back up your data? How does your business use its other technologies? Do you now have the necessary infrastructure in place, and host your company's email and business apps there, or do you make use of cloud-based services like Microsoft 365? What level of document accessibility do you need? What level of security do you require for document storage? Do you have on-site or remote employees? For all the reasons mentioned above, the trend is shifting more in favor of cloud-based solutions offered by outsourcing companies, than investing in and hosting infrastructure locally Ready to outsource document management? If you’re seeking a reliable, effective, and secure approach to handle the documents for your company, then you came to the right place. Contact us here and let’s have a chat together. Looking forward to hearing from you!", "author" : { "@type" : "Person", "name" : "wafstaff", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/wafstaff" }, "dateModified" : "13/03/2023", "datePublished" : "13/03/2023", "headline" : "How to reduce document management costs?", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Reduce%20document%20management%20costs.png", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/how-to-reduce-document-management-costs", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Every day it is becoming more and more suitable for businesses to outsource. As you may already be aware, outsourcing is a practice in which a third party from outside the organization is assigned to complete a particular activity. These activities typically include providing a service or producing goods. If done correctly, business process outsourcing can boost a company's performance like nothing else! Why is it better to outsource? In general, outsourcing business activities enables firms to focus on their core activities, while becoming more flexible and adaptable, responding more effectively to challenges and changing market conditions, and achieving cost savings. Specifically, it is convenient to apply outsourcing to your company for all the reasons below: 1- Cost Savings Outsourcing offers the chance to save costs while boosting productivity. There is no need to lease space or pay for equipment to support office operations. The outsourced company will take care of these issues. Therefore, the business will be able to save time and money on recruiting and training new employees, offering benefits, and other administrative costs. Simply said, outsourcing lowers the overall cost of performing a job function. 2- The business can focus on its core activities When you assign tasks to another company, you have more time to focus on the crucial components of your company. The result will be increased productivity and efficiency while utilizing fewer resources for the company. 3- Bringing new and modern solutions to the company Because you delegate responsibilities to another company when you subcontract, the company may be more receptive to creative ideas. The staff will offer more innovative and effective solutions. 4- Flexibility in hiring Some businesses may decide that it is more cost-effective to work with temporary outside contractors during periods of high demand than to take the chance of hiring more employees they might not be able to afford. 5- Employees won’t have to work outside their area of expertise To keep things moving, people often wear multiple hats in businesses. However, if you (un)intentionally make overworking the workforce your business plan, it could be disastrous. Outsourcing could free up your team's time so they can focus on the duties that first brought you those clients. 6- Logistical ease Sometimes, it makes more logistical sense to contract out services like shipping and customer support. Businesses are able to provide essential services when local, full-time employees are not available because these intermediaries are accessible outside of regular business hours. 7-Finding experts easily You can broaden your search, choose from a variety of companies, and collaborate with the top specialists on the planet by using outsourcing. Some business activities you should consider outsourcing The terms front office and back office are used to describe different business processes inside an organization. Front office activities are those that generate income and interact directly with customers. Back office operations are used to produce high-quality goods or services. Front Office 1 – Ticket Management The finest practices for everything from use optimization to compliance and reporting are ensured by hiring an outside specialist in ticket management. Consider it as investment insurance that will enable you to outperform industry norms and boost the return on your ticket investment. The decision to outsource ticket management comes with a lot of advantages like great customer satisfaction, an increase in productivity, and operating cost reduction. 2 - Digital Customer Care Digital Customer Care is a new approach to customer service management that emphasizes on emerging technology. Outsourcing is a fantastic choice for businesses that lack the time or resources to manage digital client contact effectively. The organization gains cost savings, revenue growth, customer loyalty, and of course, a positive customer experience by outsourcing digital customer service. The outsourcing of customer care usually consists of contact services like email, web, live chat, etc. Good customer service will build a loyal customer connection between the business and its customers and that is crucial for the business’ success. 3 – Help Desk Help Desk Outsourcing is a service that businesses offer to aid their clients in resolving issues or in finding answers to problems that have already been identified. With the aid of these services, the company can offer 24/7 assistance to its clients. The top-chosen IT help desk outsourcing services will provide you with several advantages, including increased productivity and performance, rapid deployment of more effective operations and processes, constant accessibility, quick response times, lower costs, and improved efficiency. Ticket volumes will get reduced and hence the operation will get simplified. In the meantime, the company will be able to focus more on innovation and business growth. 4 – Chat Bot Chatbots are used by businesses to increase both service and sales conversion. Chatbot outsourcing is always less expensive than developing your own live chat platforms. Scaling your business is made simpler for you when your customer service is running on autopilot. 5 – Booking Office To be successful, an accommodation facility must always be present and not miss any opportunity to engage with potential customers. The Booking Office service allows you to manage quote requests in multiple languages both quickly and accurately. We Are Fiber guarantees 24h assistance to meet every need! 6 – Smart Assistance The Smart Assistance service has become indispensable for many companies due to its ability to optimize time and improve productivity. We Are Fiber's technology can gather all the information, sort it, analyze it, and process it so that the company makes the best decisions and chooses the most appropriate strategies. Overall, the virtual assistant reduces staff workloads and manages data flow for all businesses—large or small. Back Office 1 – Data Entry Data entry can be a time-consuming procedure that consumes valuable staff resources and may prevent them from effectively carrying out their primary responsibilities. You may relieve your workers from manual and repetitive work while also ensuring that your data entry is more correct and consistent by outsourcing your data entry to a qualified team like We Are Fiber. 2 – Data Enrichment Data enrichment is the process of validating, improving, and combining customer data on corporate databases. Thanks to our data enrichment technology it’s possible to correct small errors and cut duplicates in your customer data. By analyzing data from different channels, the data enrichment systems can extract and integrate any missing information from contact lists. This ensures your company has an accurate and complete database. The valuable information obtained by data enrichment systems can be used to develop data-driven marketing strategies. 3 – Document Management Document management is essential to maintaining information control in your company. The efficiency of your document management system might have an impact on corporate operations and your entire financial situation. From reducing risk, and improving employee efficiencies to compliant protocols, outsourcing document management to a professional record management provider such as We Are Fiber, can address several business priorities. 4 – Logistic Management It takes a lot of time and money to hire logistics talent, acquire capacity, invest in physical assets, and develop the technology. Instead, companies will decide to outsource different parts (or sometimes even all) of their supply chain functions to third-party logistics providers. Some of the reasons why a business should outsource logistics management include: The possibility of reducing overall transportation and logistics costs by concentrating on core company strengths rather than supply chain operations; enhanced adaptability and effectiveness (due to more streamlined operations); lower risk because of reducing administrative responsibility, etc. 5 – Customer Order Management Punctuality and dependability of deliveries are essential in electronic commerce. After all, the customer relies on online services to save money and receive the product quickly. For a business that is either starting out, receiving a large influx of orders or experiencing additional site traffic, it may be hard to focus on this process on top of other internal problems that may arise. Therefore, outsourcing this service might be convenient for businesses. You can save time for the company, reduce risk, reduce the rate of shopping cart abandonment, retain customers, and gather customer data to improve your business. Process Management 1 - Control Room Through an outsourced Control Room Service, you can effectively manage the control of your company’s performance. To make sure you're achieving your goals, you need to monitor the results. By using a control room, you can obtain reports on the performance indicators of each service offered by a company. Monitor and control your performance with We Are Fiber! 2 - Quality audit The main advantage of outsourcing the internal auditing function is that bringing in an outside source feels like a fresh set of eyes that are objective and unbiased. Other advantages to outsourcing audits include professional and timely reports, more information, conclusions, remarks, suggestions for improvement, cost savings, etc. Outbound Marketing Outsourcing marketing is crucial for businesses to grow revenue swiftly and efficiently in a time when scalability and speed define a market. By outsourcing outbound marketing, your team will have the opportunity to collaborate with other innovative teams to provide you with brand-new market insights. Ready to take your business to the next level? Would you like to learn more about how our outsourcing services may help your company operate better? Contact us here to learn more about what we offer and see for yourself the benefits we can provide for your business.", "author" : { "@type" : "Person", "name" : "wafstaff", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/wafstaff" }, "dateModified" : "27/01/2023", "datePublished" : "27/01/2023", "headline" : "Why is it convenient for companies to outsource?", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Why%20is%20it%20convenient.png", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/why-is-it-convenient-for-companies-to-outsource", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "In today's dynamic, and competitive business environment, many businesses—from small start-ups to established corporations—choose to outsource certain activities. Even in 2023, the tendency will continue, as businesses are adopting this strategy and making profits out of it. Outsourcing is a term created by fusing the words outside and resourcing,” and that is the core of its meaning. This is a technique of hiring a third party outside the company, for a specific task. These tasks usually include providing a service or creating goods. When done correctly, outsourcing can help businesses grow, without compromising product quality. It was first acknowledged as a corporate strategy in 1989. Later, in the 1990s, it developed into a crucial aspect of the company. Business process outsourcing was first used only by manufacturing companies, but today it is adopted in almost all businesses Why is it convenient to outsource company activities? It is beneficial to outsource company activities, as it makes it possible for a company to accomplish business goals, generate value, access a resource base, and reduce risk. Enterprises can outsource any service, from recruitment and accounting to IT services (e-outsourcing). There are many reasons outsourcing is an increasing trend in the world of corporates. Some of its advantages include: 1 – Reduced Costs There’s a chance to cut costs and improve efficiency at the same time, and this can be possible with outsourcing. Here are some ways the company reduces its costs when applying outsourcing services: Firstly, the company doesn’t have to train the staff when they have no experience in a particular field. Also, there’s no need to invest in technologies, and space to support office activities. These issues will be handled by the contracted company and the enterprise will get to save time and money on recruitment, offering benefits, and other administrative expenses. The overall cost of performing a job function is simply lower. 2 – Flexibility in hiring With outsourcing, you can hire a committed team for a project and then release them from their obligations once it is finished. When demand is high, it may be more cost-effective for certain businesses to recruit temporary outside contractors rather than risk hiring additional employees they might not be able to pay. 3 – Logistical ease Sometimes it makes more sense logistically to outsource services like shipping and customer service. When local, full-time staff are not accessible, businesses can deliver critical services thanks to the availability of these intermediates outside of regular business hours. 4 – More focus on the core business activities When you entrust processes to another company, much of your workload is gone and you have time to focus on the core segments of your business. Thus, the company will experience an increase in efficiency and productivity, while lowering resource consumption. 5 – Finding experts easily While most employers value staff members who are skilled in multiple areas, there are instances when hiring a specialist rather than investing in employee training makes more sense. A contractor might be able to complete a given work swiftly and without interfering with ongoing business operations because they have the knowledge and experience that existing staff members lack. By using outsourcing, you can widen your search, select from several businesses, and work with the best experts on the planet. Finding the ideal group of professionals who will satisfy all your needs and produce better results is feasible. The more professionals who work on your project, the quicker all duties will be completed. 6 – Less (working hours) for more When you subcontract specialists, your entire operation will run more quickly, and you will save the time you would have otherwise spent on team management activities like meetings, training, and teamwork. 7 – Present your company with new modern solutions Given that you hand over responsibility to another company when subcontracting, the business may become more receptive to innovative ideas. Due to their knowledge of the subject, the professional company will present far more creative and efficient solutions. 8 - Risk Sharing and risk management You share obligations while delegating some of your work to another organization. They also aid in risk assessment and analysis, which is another significant benefit. An outside group will forecast future dangers and assist in reducing them. Major outsourcing trends in 2023 Following the epidemic, outsourcing has seen several progressive tendencies. The changes the pandemic brought to the outsourcing market in the recent years are reflected in the outsourcing trends for 2023. By the end of 2022, businesses anticipate spending over $700 billion yearly on outsourcing. IT (Information Technology), healthcare, accountancy, and other areas all fall within this expanding outsourcing economy. To create a strategic plan for successful outsourcing in the upcoming years, you might review the top outsourcing trends in 2023: 1–Quality over anything else Nowadays, businesses place a strong emphasis on offering their clients high-quality services. They will require sophisticated technology and experienced employees for this, both of which can be costly in most nations. As a result, businesses are converting to procedures such as outsourcing software development, HR, business operations, legal processes, etc. 2 –Long-term deals and business continuity Businesses now think that forming strategic alliances with fewer outsourcing providers may guarantee cost savings and business continuity. How? Changes in service providers regularly can affect business continuity. And when a company works with the same team for a long time, it is more likely to develop a solid relationship with its outsourcing company. Reaching goals is easier when there is a solid link between the parties involved. Because you'll be working with a reliable outsourcing partner, longer contracts can assure that services are provided even during uncertain times. 3 – Using modern technology Companies that stay on top of new technology can utilize it to automate procedures, boost productivity, and improve operational efficiency. However, modern technology, including IoT (Internet of Things), automation, and software development, is always evolving. Frequent technological updates can be difficult, so businesses are outsourcing to service providers. A service provider is a specialist in their area of expertise. They are therefore more likely than an internal team to keep up with technological changes. 4 –Small businesses love outsourcing too Outsourcing is very convenient for small enterprises and start-ups, as they can obtain the greatest personnel and equipment at reasonable prices through it. To save time and money, some organizations outsource repetitive tasks. Due to their small payroll budgets, small businesses are also less likely to have experienced staff, therefore outsourcing gives them access to the greatest personnel. By 2023, many industries will be affected by the outsourcing trend. 5 –Nearshore vs offshore outsourcing: Who wins? First, let’s clear up the terms. What’s the difference between nearshore and outshore outsourcing? Hiring a third party from a neighboring nation to accomplish a business task is known as nearshore outsourcing. Offshore outsourcing, on the other hand, involves outsourcing to a distant nation that is typically in a different time zone. Companies are nearshoring more now than they were before the outbreak. 6 –Remote work is the new normal The Covid epidemic has made remote work the new standard. According to different surveys from all over the world, the majority of people prefer remote, and hybrid work over working in the office. This pattern is anticipated to last through 2023 and beyond. Customer experience will continue to give businesses a competitive edge in the upcoming year and will be the primary brand differentiator in 2023. Businesses may need to make greater investments in customer service and social media coverage to deliver a better user experience. However, managing the unpredictable nature of customer call volumes can be challenging. For proper operation, businesses may need to quickly scale up and down and manage the workforce. This makes it possible to outsource customer assistance in more ways. The customer experience is greatly improved, and operating costs are significantly reduced when services like customer care are outsourced. The Global Call Center Outsourcing Market research predicts that the call center outsourcing industry will expand by $21.72 billion between 2022 and 2026. 7–More transparency and collaboration In previous years, the majority of businesses had little knowledge of the choices made regarding the outsourced project because the outsourcing provider took care of everything. This caused a lot of miscommunication. Transparent communication with outsourcing companies is now, however, more in demand. 12 most important activities to outsource When it comes to the most outsourced tasks in 2023, the trend doesn’t change much from that of 2022. Below you’ll find 12 of the most outsourced jobs in 2022: 1 –Ticket management The finest practices for everything from use optimization to compliance and reporting are ensured by hiring an outside specialist in ticket management. Consider it as investment insurance that will enable you to outperform industry norms and boost the return on your ticket investment. The decision to outsource ticket management comes with a lot of advantages: Great customer satisfaction: Your clients will get the assistance they require right away. Increase in productivity: Streamline and automate the support operations Operating cost reduction: Lower burdens in staff recruitment and training 2 – Help Desk Help Desk Outsourcing is a service that businesses offer to assist their clients in resolving issues or in finding answers to problems that have already been identified. With the aid of these services, the company can offer 24/7 assistance to its clients. The top-chosen IT help desk outsourcing services will provide you with several advantages, including increased productivity and performance, rapid deployment of more effective operations and processes, constant accessibility, quick response times, lower costs, and improved efficiency. Ticket volumes will get reduced and hence the operation will get simplified. In the meantime, the company will be able to focus more on innovation and business growth. By 2023, Transparency Market Research projects that the market for help desk solutions would grow to $11 billion 3–Outbound marketing Your company and team will be able to take advantage of new prospects by hiring a dedicated team and collaborating with industry experts on outbound marketing if you outsource it. Outsourcing marketing is crucial for businesses to grow revenue swiftly and efficiently in a time when scalability and speed define a market. By outsourcing outbound marketing, your team will have the opportunity to collaborate with other innovative teams to provide you with brand-new market insights. They may also recommend additional cyber security measures for businesses, help you increase cost-effectiveness, and gain market share by employing predictive algorithms. 4–Digital Customer Care Digital Customer Care is a new approach to customer service management that emphasizes on emerging technology. Outsourcing is a fantastic option for businesses that lack the time or resources to manage digital client contact effectively. The organization gains cost savings, revenue growth, customer loyalty, and of course, a positive customer experience by outsourcing digital customer service. The outsourcing of customer care usually consists of contact services like email, web, live chat, etc. This omnichannel customer service includes a wide choice of contact options, so the clients can choose how they want to contact the company. Good customer service will build a loyal customer connection between the business and its customers and that is crucial for the business’ success. 5–Robotic Process Automation (RPA) Robotic Process Automation is a type of software development that makes it easier to create, use, and manage robots for performing easy tasks. Companies are realizing that using robots to complete repetitive jobs is more cost-effective, which is driving up demand for robotic process automation. Access to additional innovative technologies like AI, RPA, and machine learning requires cloud outsourcing. It gives a business the ability to utilize cloud services and store resources on the cloud. 6–Logistic Management It takes a lot of time and money to hire logistics talent, acquire capacity, invest in physical assets, and develop the technology. Instead, companies will decide to outsource different parts (or sometimes even all) of their supply chain functions to third-party logistics providers (3PLs). We might think of a lot of reasons why a business should outsource logistics management, but some of the most important ones include: Possibility of reducing overall transportation and logistics costs by concentrating on core company strengths rather than supply chain operations Enhanced adaptability and effectiveness (due to more streamlined operations) Lower risk because of reducing administrative responsibility Higher service standards (leading to increased customer satisfaction) In general, larger businesses tend to have more complex supply chains, increasing their likelihood of using outsourced logistics. According to a third-party study, businesses of all sizes are increasingly using 3PL services. However, even smaller shippers continue to assign 27% of all supply chain jobs to outside contractors on average. 7–Quality Audit The 21st Century has seen a clear trend toward outsourcing the auditing process of a business.The main advantage of outsourcing the internal auditing function is that bringing in an outside source feels like a fresh set of eyes that are objective and unbiased. Other advantages to outsourcing audits include professional and timely reports, more information, conclusions, remarks, suggestions for improvement, cost savings, etc. 8–Data Entry Data entry can be a time-consuming procedure that consumes valuable staff resources and may prevent them from effectively carrying out their primary responsibilities. You may relieve your workers from manual and repetitive work while also ensuring that your data entry is more correct and consistent by outsourcing your data entry to a qualified team. 9–Chat Bot Chatbots are used by businesses to increase both service and sales conversion. Chatbot outsourcing is always less expensive than developing your own live chat platforms. Scaling your business is made simpler for you when your customer service is running on autopilot. 10–Booking Office To be successful, an accommodation facility must always be present and not miss any opportunity to engage with potential customers. The Booking Office service allows you to manage quote requests in multiple languages both quickly and accurately. We Are Fiber guarantees 24h assistance to meet every need! 11–Outbound Marketing Outsourcing marketing is crucial for businesses to grow revenue swiftly and efficiently in a time when scalability and speed define a market. By outsourcing outbound marketing, your team will have the opportunity to collaborate with other innovative teams to provide you with brand-new market insights. 12–Smart Assistance The Smart Assistance service has become indispensable for many companies due to its ability to optimize time and improve productivity. We Are Fiber's technology can gather all the information, sort it, analyze it, and process it so that the company makes the best decisions and chooses the most appropriate strategies. Overall, the virtual assistant reduces staff workloads and manages data flow for all businesses—large or small. A few last words… If you want to make your business successful in 2023, know that outsourcing is a requirement in your business model. If you’d like to learn more about how our outsourcing services could make your business run more smoothly, get in touch with us here.", "author" : { "@type" : "Person", "name" : "wafstaff", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/wafstaff" }, "dateModified" : "23/01/2023", "datePublished" : "23/01/2023", "headline" : "Outsourcing 2023: 12 most important activities to outsource", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Outsourcing%202023%20.png", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/outsourcing-2023-12-most-important-activities-to-outsource", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "In recent years, e-commerce activities have taken off, resulting in it becoming increasingly difficult to keep everything under ‘control’. Some sectors require specialized figures who are often not found in the company and hiring them would involve too high a cost. This problem arises especially if it is the case of a ‘newborn’ e-commerce activity. At the same time, the demands and expectations of consumers are ever on the rise. Compared to larger e-commerce giants, small e-commerce companies can often feel inadequate and are unable to provide the same services, thus always remaining one step behind. This is where outsourcing comes into play. Whatever the sector, outsourcing allows e-commerce companies to implement services without having to hire or invest money in the latest technologies. Saving time and money Managing an e-commerce business by entrusting some services to outsourced resources offers quantifiable advantages in terms of time and costs. Not having to employ your staff in activities that distract from the core business brings immediate benefits to the company. Customer service ready for every need Thanks to outsourcing, any company can guarantee a multilingual and multichannel customer assistance service that successfully accompanies the user in his or her shopping experience. This proves to be an indispensable tool for monitoring users' purchasing behavior, so as to anticipate any critical issues. Customer service is crucial, as poor service causes a high churn rate. In addition, some customers do tend to write about bad experiences online and within no time at all, this can go viral, causing havoc for a brand image. On the other hand, the same chain reaction occurs when one has a positive meeting with the customer support team. It can turn an occasional customer into a loyal one. Real-time analysis and reporting A fundamental aspect, which too often is not taken into consideration, is the monitoring and evaluation of the quality of a service. This phase is characterized by more or less direct involvement of users, in order to analyze the customer experience. Receiving feedback from users is certainly an added value to develop better performing strategies. Customer opinions are the primary tool for evaluating so-called customer satisfaction, or the level of user satisfaction with the products and services offered. With outsourced services, you can conduct real-time evaluation and compile reports on your business, without further additional expenses. Do you think that outsourcing could be a solution for your e-commerce business? Do you want to understand how we can help you manage your online store and improve sales results? We Are Fiber is the ideal partner to entrust with outsourced services. With great experience and professionalism, we are always happy to help our customers. We are ready to start a journey together. Are you? Let's talk! Email: info@wearefiber.com Telephone (It): + 39 02 42 10 11 22 Telephone (UK): + 44 20 38 70 44 08", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Outsourcing: Making e-commerce increasingly competitive", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/ecom-outsourcing-1-1-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/11/05/outsourcing-making-e-commerce-increasingly-competitive", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Until a few years ago there were call centers, large rooms where various operators answered the phone to support customers and solve certain problems. Very often, the voices of the operators overlapped with one another, so much so that it was difficult for the customer to speak and understand the directives of those on the other side of the handset. Today, call centers have turned into contact centers which, in addition to the use of the telephone, provide many other communication channels which are faster and more practical, such as web, chat, email, Whatsapp, and social media. In this way, companies can focus more on the customer and offer him or her a swift and effective support service, so strengthening the loyalty process. A contact center service, however important for a company, risks draining a great deal of energy, both in terms of human and economic resources. Surely it is time to consider the solution proposed by We Are Fiber: an outsourced contact center. Companies that cannot manage a contact center directly can rely on us, where we have the tools, the means and the staff to provide this critical service. If you wish to know how to outsource your contact center, contact us at We Are Fiber and together we will find the solution that best suits your needs. The evolution of the contact center: the advantages for companies and customers Before delving into the advantages of outsourcing a contact center, it is important to understand how the relationship between company and customer has profoundly changed. Modern customers are increasingly demanding, having changed their purchasing and service habits. They want immediate answers to their questions, so the telephone service alone appears obsolete and unable to respond to the enormous number of requests for assistance. Various digital tools (websites, live chat, FAQs, emails, social networks) have come to the rescue, to give precise and quick answers, allowing users the possibility to choose the type of preferred assistance. In addition to the communication channel, customers can also choose the best device to request assistance. For example, if they are out and about and want to take advantage of a promotion that has a limited duration, they can ask for assistance or advice directly from their smartphone. Waiting times are, in fact, halved and assistance services shaped for use and consumption by customers. The advantages are also evident for companies that, with telephone support alone, were no longer able to manage the enormous flow of customer requests. The new digital services decongest assistance centers and deal with customers queries and issues in entirety and without wasting time. Having multiple communication channels is certainly a strength for companies, which can quickly reach a wider target of customers. Communication methods and messages can also be customized, establishing a constant relationship with users and focusing attention not so much on the product, but on the customers themselves. Why outsource contact center services There are two types of contact centers: in-house and outsourced. An in-house contact center is managed directly by a company, without relying on any external partner. This solution requires the hiring and training of personnel, which, of course, also involves a rather high cost, which is accompanied by a considerable investment of time. In some cases, it is necessary to resort to internal resources, who are moved from their positions to carry out other types of tasks for which they are not prepared. This situation generates internal chaos, with the risk of not focusing on the company's core business and losing sight of the real objectives. An outsourced contact center entails the outsourcing of the service to an external company, which takes care of it completely. We at We Are Fiber specialize in the creation of customized contact center systems, capable of offering complex and detailed support for every need. This provides increased flexibility in customer service and serves to reduce labor costs, with savings of up to 50%. In fact, the company does not have to use resources to recruit or train staff, nor does it have to make technological investments: everything is achieved by We Are Fiber. We provide trained staff, prepared to face any situation, with a high problem solving ability and perfectly able to use the technological tools. In particular, We Are Fiber implements a CRM (Customer Relationship Management) strategy, so as to satisfy customer requests and collect valuable data about them, such as purchasing habits and preferences, in order to offer an increasingly personalized service. If you wish to offer ad hoc solutions to your customers, modulate the offer according to a specific target audience and increase your turnover, We Are Fiber is the ideal partner to give new impetus to your business. Contact We Are Fiber", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "The savings that can be obtained with an outsourced contact center", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/contact-center.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/11/09/the-savings-that-can-be-obtained-with-an-outsourced-contact-center", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "An appropriate omnichannel strategy, which supports users through various channels, greatly increases the level of customer loyalty and strengthens brand awareness for a company. Omnichannel, however, is a concept to evaluate and analyze fully to exploit its potential. Even though it is a winning strategy, a careless or superficial approach would not guarantee the promised results. On the contrary, it would lead to unnecessary expenses for the company. If you want to know the advantages of omnichannel and apply its services to your company, contact us at We Are Fiber. We have all the tools to optimize your customer service, support sales with valuable contacts, and manage business processes. What is meant by omnichannel? Since this term is a neologism that has appeared in recent years, before understanding the appropriate strategies, it is necessary to understand what omnichannel is. Today, online and offline overlap, as users, regardless of whether they approach a physical store or an e-commerce site, expect to receive the same assistance service. Omnichannel fits into this context, where it entails managing all channels and points of contact between company and customer, both online and offline, to provide adequate assistance. Until a few years ago, the business approach was considered multi-channel. Customers had various points of contact with the company, such as physical stores, e-commerce sites, chat etc. In this case, however, these so-called touchpoints were unrelated to one another, so they did not act in synergy. In practice, the customer could receive better or worse service, depending on the channel used. Omnichannel, on the other hand, aims to connect the various communication channels, both online and offline, providing a uniform and fluid service to customers and implementing a level of customer experience. To achieve this goal, it is necessary to rely on cutting-edge technologies, such as those proposed by We Are Fiber, capable of centralizing all channels, tracking interactions, and collecting useful data and information. Everything revolves around the customer, who must be the center of every omnichannel business. In this regard, there are some common errors in omnichannel that should indeed be avoided. Customers don't like repeating things over and over again Customers are often forced to repeat the same questions and provide the same information when they switch between channels. This is certainly not a good thing, as the consumer wants to be recognized immediately. All touchpoints must therefore act in synergy and provide the same treatment to consumers. Users must be able to send a request via email, and be supported by the company even if they contact it later via chat. Responsive and fast channels Modern customers want fast and relevant answers, as the general level of patience has dropped significantly. If they have to wait minutes on the phone accompanied by an irritating tune, if they don't receive immediate replies to their emails, or if there are no operators available to respond in a chat, they will most likely turn to a competitor. Similarly, it is unfair to provide customers with different communication channels, if in reality only two or three are working. In this case, it is advisable not to cheat and provide fewer communication channels, as long as they are perfectly efficient and able to give quick and decisive answers. Optimizing the customer journey The customer journey can be considered as the consumer's journey, which involves several stages and must take place without excessive disruption. For example, some customers start purchasing a product online, and then complete it in the physical store. The company must therefore equip itself with the necessary tools to accompany the customer in the various stages of purchase, providing constant and effective support both online and offline. The advantages of artificial intelligence A great help to shops, companies and e-commerce businesses comes from artificial intelligence, a real ace that optimizes the user experience. Among the most effective solutions are chatbots, software capable of answering customer questions as if they were human beings, through a sophisticated learning method, called machine learning. Chatbots, in addition to providing effective responses, are active 24 hours a day and can therefore guarantee support at any time of the day. Support workers are thus freed from a series of secondary tasks, dedicating themselves to solving problems that require specific skills. Waiting times and costs are reduced, to the benefit of company productivity. Performance and ROI measurement The interactions between the various channels and the measurement of ROI (return on investment) are essential to understand the strengths and weaknesses of approach strategies with customers, and then take the necessary countermeasures. Marketing campaigns, for example, can thus be structured and customized according to the data available, directing them towards a specific target audience to optimize the investment. We Are Fiber offers you a complete and avant-garde omnichannel platform to grow your company with targeted interventions. For more information, contact us!", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "The necessary steps for a successful omnichannel strategy", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/omnichannel-strategy-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/12/29/the-necessary-steps-for-a-successful-omnichannel-strategy", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Knowing how to relate to one's suppliers is important for any small, medium or large company. Management of the supply chain, production and distribution, known as supply chain management, has undergone a period of profound transformation in recent years, especially in our globalized economy. Some suppliers have a direct impact on the results and objectives of companies, where the latter must hence evaluate a series of choices when it comes to their suppliers. It is not enough to contact the partner who guarantees the greatest savings, but, rather, it is necessary to consider a series of variables included in the so-called SRM, or supplier relationship management. If you want to optimize relationships with your suppliers, contact us at We Are Fiber, for a customized service so as to manage your business processes effectively and accurately. What is supplier relationship management and how was it born? In reality, the concept of SRM is not entirely new and, in fact, dates back to the 1980s. In 1983, Peter Kraljic, a consultant of McKinsey, spoke for the first time about SRM, understood as the ability to manage the approach and relationship with one's suppliers strategically. Following a given supply management strategy, each company should evaluate and rank suppliers, to determine which products or services are a priority for the business. Following this analysis, it is possible to plan those strategies and actions aimed at improving productivity, simultaneously evaluating the levels of risk and profitability. In this way, the entire supply process becomes more harmonious and structured, allowing the company to be proactive on the market and respond adequately to customer requests. The 3 pillars of SRM The supply chain and the decisions made in this regard have a direct impact on various areas of the company, including logistics, financial aspects, project management, quality control and procurement. It is thus essential that the supply chain is well managed, in order to build up the success of a company. Suppliers are very important partners and must be considered as a fundamental component of the gears of your company. It is therefore necessary to take care of relations with them, avoiding merely considering costs, but, rather, making 360° evaluations. The first pillar of SRM is the segmentation of suppliers, which entails analyzing the performance and priorities of suppliers in relation to their type of production. The second pillar is the development of a planned strategy to manage suppliers, understood as the distribution of internal resources according to one's business. Finally, the third pillar is the execution of the strategy, which implies an organizational model that allows you to relate adequately to the supplier based on its strategic importance. Throughout this delicate process, we at We Are Fiber can provide you with the right tools to manage the relationship with your suppliers successfully, putting fuel into your company's engine, so that you can be one step ahead of your competitors. How to build winning relationships with suppliers A good SRM strategy is not aimed at merely reducing procurement costs, but its benefits are tangible in the medium and long term and are measured by way of other indicators, rather than simply cost efficiency. It is therefore important to focus on the relationship with the supplier, establishing one of trust and mutual esteem to achieve the respective objectives. Growth is the aspiration of every company, so it is necessary to raise the level of mutual objectives, where the company and supplier understand the weak points to be reinforced in the business processes and aim to perfect joint strategies to do so. The relationship must be based on the achievement of bilateral advantages and benefits, mutually improving and acting in synergy, according to one's own strengths. The market is constantly evolving, so it is necessary to seize the opportunities it offers, to reduce business risk and raise the quality of services and products. Finally, it is essential to take advantage of technology and all the new tools available, to have a complete picture of suppliers and quickly analyze the risks and opportunities for both the business and supply chain. The results of SRM In light of the above, we can conclude that SRM ensures at least 3 advantages. Warehouse management and delivery times are optimized, giving the company the ability to react effectively to customer requests and save on expenses. Production planning becomes more efficient, allowing the possibility of cutting unnecessary costs and implementing those services that work best. Finally, waste and errors can be measured and identified, in order to improve the final profit. If you wish to provide your company with an edge, you need a valid SRM strategy, so as to choose your suppliers wisely and build a profitable and trusting relationship with them. During this process, you can rely on the tools and professionalism of We Are Fiber, equipped with the most innovative and technological services on the market. Contact us, so that we can find the best way to relaunch your business.", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Supplier Relationship Management: how to create winning relationships with suppliers", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/management-1-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/09/25/supplier-relationship-management-how-to-create-winning-relationships-with-suppliers", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "On May 24, 2016, the General Data Protection Regulation (GDPR) or The Regulation (EU) 2016 / 679 was introduced. The GDPR provided a new approach to privacy, outlining a united data processing protection law. This was in response to the unique challenges arising from technological evolution and globalization. The legislation contained in EU Regulation 2016/679 aims to protect the confidentiality of personal data, preventing the potential damage and harm caused to fundamental freedoms and personal dignity through its incorrect use. This legislation is particularly relevant for any company that processes a plethora of personal data daily, most of the time concerning the identification and payment information of customers and employees. Fiber Group offers your company a reliable partnership where all your privacy requirements are ensured according to the ever-adapting privacy context. How to protect personal privacy data? The data processed by Fiber Group is indispensable for the provision and management of services. It can be used by staff, ensuring compliance with professional and organizational protocols and ensuring the rights of all interested parties (articles 12 to 22 of the GDPR). Following the provisions of the GDPR, Fiber Group ensures your business operates on the principles of legitimacy, correctness, lawfulness, essentiality, and relevance, and prudence concerning the data collected. One of the most significant innovations of the Regulation is the introduction of the principle of accountability, which assigns data controllers to prove compliance with the principles applicable to the processing of personal data. To implement the principles above, Fiber Group, protects data from the design stage, through the preparation of adequate technical and organizational measures (By Design), to guarantee, only necessary data for specific purposes is processed (By Default). Fiber Group Sh.pk takes the rigorous certification path Thanks to the rigorous approach to privacy, security, and compliance provided by the GDPR, Fiber Group Sh.pk has an extensive compliance portfolio in the sector. After a period of document implementation in compliance with the rules of the GDPR 679/2016, Fiber Group Sh.pk went through internal first-party audits. Second-party audits, performed by their commercial partners followed, and finally they went through an independently-requested third-party review, performed by a certifying body. Through this rigorous process, Fiber Group Sh.pk was issued a certification of its compliance with the GDPR 679/2016. Furthermore, in full compliance with the requirements for the assessment and treatment of information security risks, Fiber Group has also obtained the ISO / IEC 27001 certification. Staff training and awareness The company organizes various training opportunities around the topic of security data, including courses for employees, ensuring that personnel with specific security responsibilities and privileged access to corporate security systems are adequately trained and qualified. It is essential to ensure that staff and suppliers are respectfully aware of their responsibilities regarding data security. We know the position of the Data Protection Officer Regulation (EU) 2016/679 introduces the figure of the Data Protection Officer (Responsible for data protection); Fiber Group has designated the data protection officer, whose tasks are indicated in a timely manner in the GDPR in Article 39. These tasks are essentially three: to inform, monitor and cooperate. The Regulation establishes the need to appoint the Data Processing Manager (RTD), that is the person or body that processes personal data on behalf of the data controller. For these reasons, the designation of the DPO was essential for Fiber Group, which pays maximum attention to the processing of personal data. The DPO has the task of informing and providing advice to the owner or manager of the intervention and to the employees who carry it out. They must also monitor compliance with the effective protection and storage of data according to the regulation, as well as the responsibility and training of the personnel responsible for the processing. If requested, they are consulted to provide an opinion on the impact assessment on data protection, as established by art. 35. Finally, they must actively cooperate with the supervisory authorities, representing a point of reference in all matters related to processing.", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "We Are Fiber follows the GDPR procedures to protect customer data", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/gdpr-2-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/08/29/we-are-fiber-follows-the-gdpr-procedures-to-protect-customer-data", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Much of the market has moved from offline to online, where the flow of purchases has increased, especially after the Covid-19 pandemic. Having efficient and structured e-commerce in place is therefore the first step for a winning company. Various technologies have appeared on the market that allow for the optimization of e-commerce features that facilitate the work of operators and fully satisfy the needs of consumers. If you want to know which technologies are most suitable for your company, you can contact us at We Are Fiber. We have been operating in this sector for several years and have implemented cutting-edge solutions capable of automating and speeding up processes, guaranteeing maximum productivity and a significant reduction in waiting times, which translates into crucial economic savings. The cornerstones for a fully functional e-commerce site, capable of responding to the increasingly demanding requests of customers are: Help Desk, Social Instant Messaging and Data Entry. A Reliable Help Desk to Resolve Problems Quickly To support customer inquiries adequately, you need a reliable and efficient Help Desk to identify and resolve problems. This way, you can provide constant support to your customers, both before and after the sale. The Help Desk is divided into first level and second level. In the first level, an operator responds to a customer's support request and solves the problem. If the operator cannot do so, he or she passes the issue on to a team of specialists. In the second level, the specialist solves the problem or guides the user to the most suitable procedure. The advantages are obvious, as you reduce time and costs, with less investment to acquire technological and process know-how. You can reduce the huge flow of phone calls or support requests via the web, solving the problem in a short period of time and without waiting for the user. Your employees can thus concentrate on their core activities, without wasting time on tasks for which they do not have sufficient skills. Your staff will feel valued and will be able to operate with peace of mind, making the most of their primary skills and competences. Social Instant Messaging: The Chatbot Revolution At the turn of the 90s and the beginning of the new century, the main channel of real-time assistance was the telephone. Today, communication channels have multiplied and it is possible to interact with your users through instant messaging services with social networks, apps, emails, site chats and SMS. In this way, you are always there for your customers, who can communicate with your company using the method they prefer. Of course, you have to structure your assistance service through Social Instant Messaging according to the habits of your users. Millennials and Generation Z, for example, prefer Whatsapp or Instagram, while the over 30s are more oriented to conversing via Facebook or email. However, there is a tool that everyone agrees on: chatbots. This is software capable of holding a conversation on the web, as if it were a human being. Through machine learning, the chatbot is able to learn new notions and information automatically, which it uses for future chats. Being robots, they are active 24 hours, providing continuous assistance. Chatbots are trained to answer the most frequently asked questions in a standard manner but, based on the customer's instructions, they can also customize the answers and thus provide useful information. Data Entry: How to Channel the Enormous Flow of Data Every day, companies collect a huge flow of data, which is difficult to manage. However, the data contains extremely valuable information, which should be extrapolated as quickly as possible. This is achievable as a result of Data Entry services that simplify access to non-digitized information, proceeding with the digitization and transcription of data. This reduces the percentage of errors and, because of the principle of scalability, it is possible to address changes in volume if requirements shift. With regard to e-commerce, Data Entry services update the products in the shop, the price list, offers, promotions and shipments in real time, providing the customer with an efficient and orderly online showcase. It also improves the performance of the website, which is much smoother and simpler to navigate, thus starting the important customer loyalty process. Finally, thanks to the CRM (Customer Relationship Management) service, customer data and contacts are acquired, as well as updates of personal data changes, so as to better target customers and provide “ad hoc” proposals according to every need. If you want to see your company take off and make the definitive leap in quality, we at We Are Fiber are ready to put our experience at your service. Submit a request to speak to one of our experts. Email: info@wearefiber.com Phone (It): +39 02 42 10 11 22 Phone (UK): +44 20 38 70 44 08", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "The three macro-areas to be developed to make your e-commerce business take off", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/tre-macro-aree-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/12/21/the-three-macro-areas-to-be-developed-to-make-your-e-commerce-business-take-off", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Coronavirus has resulted in companies turning to smart working, that is, working from home in order to ensure the maintenance of business productivity. With lockdown coming to an end, many companies continued to pursue smart working, both to reduce the risk of contagion among employees and to limit costs. We at We Are Fiber did not lose even a day of work during the period of the total lockdown. In fact, we organized ourselves accordingly, having an emergency plan in place, so as to take advantage of smart working. As a result, our partner companies have always been operational and customer support has been uninterrupted. We are prepared to face any emergency and this ability has allowed us to further strengthen relationships with our customers. Since smart working has become a form of work consolidated across different sectors, it is critical to understand the necessary tools and best solutions for working from home. If you are thinking of starting a smart working business, get in touch with us at We Are Fiber. We are here to find the solution that suits your needs. Smart working: how to organize the office from home Firstly, it is essential to identify a space dedicated to work. It doesn't have to be large, even a small studio or basement could be enough. The important thing is that the chosen place is located in an area away from disturbing noises, where these cannot filter into the space. Considering the current circumstances, smart working in Europe is very widespread and therefore it is often the case that more than one person is working from home within a given home. Under these conditions, it is advisable to select a neutral area and one not dedicated to work, recognized by all as a space for relaxation. As for the tools of smart working, a desk, a computer and possibly shelves and folders are sufficient for those items necessary for work, including documents, diaries, notes, etc. You have to redesign the spaces intelligently, according to your needs, without having to move about constantly. Comfort is critical in the work area, being essential to work effectively, so ensure that the space is well ventilated and that the temperature is neither too cold nor too hot. Make use of natural light as much as possible, a condition that permits significant energy savings and allows for less visual fatigue. Several studies have shown that in a bright environment, students and workers are far more productive and can maintain a high level of concentration for longer periods of time. In some hours of the day, it is certainly necessary to rely on artificial light, which must preferably be cold or neutral in color, avoiding bothersome reflections on one’s screen. Finally, don't forget to furnish your smart working area with a little greenery, both because it makes the work environment more pleasant and because it purifies the air. Plants have a positive effect on the mood and help people relax, which is ideal for a working environment. Smart working stations: the necessary tools In addition to the aforementioned computers and smart working desks, a functioning internet connection is of the utmost importance. Almost all homes can now enjoy an efficient and reliable connection. If this is not the case, it is possible to use a mobile phone connection, taking advantage of the most convenient rate according to your needs. For some categories of smart working people, a webcam is useful, or, indeed, essential. In fact, in large and medium-sized companies, video conferencing meetings are common and so it is crucial to have a fully functional webcam and microphone. It is also necessary to take advantage of those tools that allow for the sharing of files and folders in shared documents in real time, avoiding the trickle of sending emails, which can be a long and complex operation, especially if the documents, files and photos to be sent are numerous. The advantages of smart working Initially, the spread of smart working was rather slow and a matter of company mentality. In fact, many companies were dubious regarding giving employees a certain degree of freedom, believing that keeping them under control in the office was safer. In reality, the statistical data has overturned this point of view, so much so that in many companies that have adopted smart working, there has even been an increase in productivity. Workers feel less controlled and enjoy greater freedom, therefore allowing for more effective work without excessive tension. In a sense, they are more empowered, so they tend to give more. Many employees have expressed that they work longer hours, albeit with longer breaks. The optimization and management of working times based on individual needs represents one of the great advantages of smart working. We at We Are Fiber long ago realized the importance and benefits of smart working and have adapted accordingly to better face every situation, such as the Covid-19 emergency. Do you want to find out about the tools and services that we can make available to your company? Simply contact us We have the right answers for all your questions.", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Smart working: tools and solutions for working from home", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/Image-20A-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/10/01/smart-working-tools-and-solutions-for-working-from-home", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ```