Outsourcing and Process management solutions (4)

Did you know that 81% of customers try to solve problems on their own before turning to an agent...

When we talk about omnichannel customer assistance, we refer to 360° support, able to respond...

Credit recovery: how should this be done? This is a question posed by several companies,...

What is lead generation? If you have a shop, company or business, you have surely come across this...

Advantages and methods of use: everything you need to know about CRM and how to use it for every...

The advent of an online platform has profoundly changed commerce, imposing internal changes and...

We live in an age of profound change in which customer experience has taken on a major role. Almost...

Outsourcing debt collection is becoming an increasingly common practice among companies, so they...

The food industry is experiencing a period of profound transformation, dictated both by the...

Marketing mainly means communication, therefore knowing how to communicate with your customers is...