The Business Continuity Plan comes before the emergency
Nobody would have expected the dark period we have experienced. A global pandemic!
In recent years, e-commerce activities have taken off, resulting in it becoming increasingly difficult to keep everything under ‘control’. Some sectors require specialized figures who are often not found in the company and hiring them would involve too high a cost. This problem arises especially if it is the case of a ‘newborn’ e-commerce activity.
At the same time, the demands and expectations of consumers are ever on the rise. Compared to larger e-commerce giants, small e-commerce companies can often feel inadequate and are unable to provide the same services, thus always remaining one step behind.
This is where outsourcing comes into play.
Whatever the sector, outsourcing allows e-commerce companies to implement services without having to hire or invest money in the latest technologies.
Saving time and money
Managing an e-commerce business by entrusting some services to outsourced resources offers quantifiable advantages in terms of time and costs. Not having to employ your staff in activities that distract from the core business brings immediate benefits to the company.
Customer service ready for every need
Thanks to outsourcing, any company can guarantee a multilingual and multichannel customer assistance service that successfully accompanies the user in his or her shopping experience. This proves to be an indispensable tool for monitoring users' purchasing behavior, so as to anticipate any critical issues.
Customer service is crucial, as poor service causes a high churn rate. In addition, some customers do tend to write about bad experiences online and within no time at all, this can go viral, causing havoc for a brand image.
On the other hand, the same chain reaction occurs when one has a positive meeting with the customer support team. It can turn an occasional customer into a loyal one.
Real-time analysis and reporting
A fundamental aspect, which too often is not taken into consideration, is the monitoring and evaluation of the quality of a service. This phase is characterized by more or less direct involvement of users, in order to analyze the customer experience.
Receiving feedback from users is certainly an added value to develop better performing strategies. Customer opinions are the primary tool for evaluating so-called customer satisfaction, or the level of user satisfaction with the products and services offered.
With outsourced services, you can conduct real-time evaluation and compile reports on your business, without further additional expenses.
Do you think that outsourcing could be a solution for your e-commerce business?
Do you want to understand how we can help you manage your online store and improve sales results?
We Are Fiber is the ideal partner to entrust with outsourced services. With great experience and professionalism, we are always happy to help our customers.
We are ready to start a journey together. Are you?
Email: info@wearefiber.com
Telephone (It): + 39 02 42 10 11 22
Telephone (UK): + 44 20 38 70 44 08