Back-office activities: how they work and how they can help companies to optimize their processes

The ability of a company to achieve its objectives and ensure efficiency relies, to a large extent, on back-office activities. 

What cannot be seen and what transpires behind the scenes is often the secret to a company's success!

But what are back-office activities and when are they needed?

Back office refers to all those activities that make up the company’s operational management, starting from data entry, document archiving, database management, personal data, complaints and quality control. 

These are activities that are not visible to the customer, but are a critical support to the core business, without which a company, from the smallest to the largest, could not exist. 

The strategic importance of this area presupposes that, in order to function properly, you have sufficiently trained staff. This is often not within the reach of companies that do not have the necessary resources and skills. 

We Are Fiber provides companies with the optimal resources to run back-office activities according to their different needs, while saving time and money. 

Back-office activities: essential functions

The back-office service allows you to better manage internal and external processes and improve the perceived quality of products and services and, therefore, the relationship with the end customer.

What follows are examples of such activities, including their essential functions: 

Data entry for database and personal data management

Data entry simplifies access to non-digitized information, for example to databases or customer lists. Thanks to outsourcing, the processing and digitization process can be accelerated. In practice, data entry activity consists of the acquisition and management of company databases, so ensuring that data entry is correct and up to date. 

Document back-office activities

Every company, regardless of the sector, accumulates a large amount of documents, emails and digital files. This information must be managed, cataloged to be easily available, and up to date. Very often, these are documents that contain information of a legal nature that must be kept over time and treated with great care and attention. 

Back office for the management of emails and complaints

The back-office activity in this case deals with managing all incoming and outgoing emails that may concern communications, complaints, newsletters and various promotional materials. Their management is very important, as it allows companies a considerable saving in terms of time and resources, which can then be directed towards more productive and valuable activities within the company. 

Quality check: the back-office activity that makes the difference

Quality check is a service aimed at verifying the level of satisfaction of a customer who, after the sale, must not be abandoned. The final goal of a company, in fact, is not only the sale, but also customer loyalty. The back office takes care of just this, contacting the customer to evaluate the functionality of the product and service and understand if there were any critical issues during the sales process. In this way, it is possible to guarantee high quality after-sales assistance and the improvement of internal services.

The tools for an effective back office 

Back-office technology guarantees the efficiency of a back-office service. Centralized CRM systems permit the sharing and sorting of information, the management of tickets and indeed every single activity, database or piece of personal data.

Technology allows you to automate processes, lightening workloads and minimizing errors. In addition, all information will be available immediately for easy consultation and ultimately resulting in a reduction in processing times. 

The outsourced back-office service

By entrusting back-office activities to outsourcing, a company can count on trained and qualified personnel and free internal resources from low added-value activities, thus also reducing fixed costs. 

Among the outsourcing services offered by We Are Fiber, the back office is one of those with the greatest added value, an essential support for companies who seek professionals at their sides. Our team is fully committed to a company’s end goals, allowing our customer’s staff to devote themselves to more productive activities.

 Contact We Are Fiber now to find out about the services we offer which will help relaunch your company across new borders.

Email: info@wearefiber.com

Telephone (It): +39 024 210 1122

Telephone (UK): +44 203 870 4408