--- title: Chatbot in Outsourcing description: Vuoi offrire un servizio clienti sempre disponibile e con le risposte giuste? Hai mai pensato ad un chatbot? Le chat dotate di intelligenza artificiale forniscono risposte precise risolvendo in tempi immediati. --- [![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/it) - [Metodo](https://www.wearefiber.com/it/approach) - [Azienda](https://www.wearefiber.com/it/about) - [Progetti CSR](https://www.wearefiber.com/it/blog/tag/progetti-csr) - [Knowledge base](https://www.wearefiber.com/it/tag/knowledge-base) - [Governance](https://www.wearefiber.com/it/governance) - [Blog](https://www.wearefiber.com/it/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contattaci](https://www.wearefiber.com/it/contatti) - [Italiano](https://www.wearefiber.com/it/chatbot-in-outsourcing-1) - [English](https://www.wearefiber.com/en/chatbot-in-outsourcing-1) Italiano - [Customer Service](https://www.wearefiber.com/it/customer-service-in-outsourcing) - [Ticket management](https://www.wearefiber.com/it/ticket-management-in-outsourcing) - [Digital customer care](https://www.wearefiber.com/it/digital-customer-care) - [Help desk](https://www.wearefiber.com/it/help-desk-in-outsourcing) - [Chatbot](https://www.wearefiber.com/it/chatbot-in-outsourcing-1) - [Booking office](https://www.wearefiber.com/it/booking-office-outsourcing) - [Smart assistance](https://www.wearefiber.com/it/smart-assistance-in-outsourcing) - [Back Office](https://www.wearefiber.com/it/back-office-in-outsourcing) - [Data entry](https://www.wearefiber.com/it/data-entry-outsourcing) - [Data enrichment](https://www.wearefiber.com/it/data-enrichment) - [Document management](https://www.wearefiber.com/it/gestione-documentale) - [Logistic management](https://www.wearefiber.com/it/gestione-logistica) - [Order management](https://www.wearefiber.com/it/gestione-ordini) - [Process Management](https://www.wearefiber.com/it/process-management-in-outsourcing) - [Control room](https://www.wearefiber.com/it/control-room-outsourcing) - [Quality audit](https://www.wearefiber.com/it/quality-audit-in-outsourcing) - [Robotic process automation](https://www.wearefiber.com/it/robotic-process-automation-in-outsourcing) - [Outbound Marketing](https://www.wearefiber.com/it/outbound-marketing) - Industry - [Healthcare](https://www.wearefiber.com/it/healthcare-in-outsourcing) - [Ecommerce](https://www.wearefiber.com/it/ecommerce-in-outsourcing) - [Food delivery](https://www.wearefiber.com/it/food-delivery-in-outsourcing) - [Retail](https://www.wearefiber.com/it/retail-in-outsourcing) - [Finance & Insurance](https://www.wearefiber.com/it/finance-e-insurance-in-outsourcing) - [Mobility](https://www.wearefiber.com/it/mobility-in-outsourcing) - [Travel](https://www.wearefiber.com/it/travel-in-outsourcing) - [B2B services](https://www.wearefiber.com/it/b2b-services-in-outsourcing) - [Metodo](https://www.wearefiber.com/it/approach) - [Azienda](https://www.wearefiber.com/it/about) - [Progetti CSR](https://www.wearefiber.com/it/blog/tag/progetti-csr) - [Knowledge base](https://www.wearefiber.com/it/tag/knowledge-base) - [Governance](https://www.wearefiber.com/it/governance) - [Blog](https://www.wearefiber.com/it/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contattaci](https://www.wearefiber.com/it/contatti) # Chatbot in Outsourcing Vuoi offrire un servizio clienti sempre disponibile e con le risposte giuste? **Hai mai pensato ad un chatbot? **Le chat dotate di **intelligenza artificiale** forniscono risposte precise risolvendo in tempi immediati i problemi dei clienti.  **Dai ai tuoi clienti risposte intelligenti! **Grazie ai **chatbot** l'assistenza clienti è stata rivoluzionata: **sono presenti 24 ore su 24 e sono in grado di dare risposte efficienti**. ##### WE ARE FIBER ti aiuta a migliorare il tuo servizio clienti grazie alla tecnologia e a liberare i tuoi operatori. I chatbot possono assistere immediatamente i clienti e ridurre il numero di tickets che gli operatori del servizio clienti devono sbrigare.  Il nostro **servizio di chatbot in outsourcing** abbina il cuore umano con la tecnologia dell’IA, fornendo all’utente un supporto a 360° e migliorando l’immagine della tua azienda con servizi personalizzati e plasmati su misura delle tue esigenze. [Contattaci](https://www.wearefiber.com/it/contatti) ![we-are-fiber-chatbot](https://www.wearefiber.com/hs-fs/hubfs/WAF/sm/we-are-fiber-chatbot.png?width=374&height=466&name=we-are-fiber-chatbot.png "we-are-fiber-chatbot") ## I benefici del chatbot in outsourcing 1. Servizio clienti disponibile 24/7 I chatbot possono lavorare sempre e non si stancano mai. 2. Meno costi più benefici Con i chatbot si automatizzano le risposte ripetitive. 3. Clienti super soddisfatti Il chatbot risponde sempre con un buono atteggiamento ed è sempre di buon umore. ## Ottimizza il tuo Customer Service e raggiungi i tuoi clienti su tutti i canali. ## Fidelizza i tuoi utenti, abbatti i costi e risparmia tempo!   Affidandoti all’**outsourcing** puoi migliorare la **customer experience** e mettere al primo posto la soddisfazione dei tuoi clienti.  Grazie a **We Are Fiber** puoi contare su un team di operatori professionali che parlano fluentemente sei lingue e sono formate per fornire la massima assistenza.  **Approfitta della formula Try&Buy.** Prova il nostro servizio fino a 3 mesi prima di sceglierci come partner. [Contattaci subito](https://www.wearefiber.com/it/contatti) ## Soluzioni Settori **We Are Fiber** affianca le aziende nel loro percorso di crescita e con passione, metodo e professionalità, offre servizi diversi come gestione del customer care, data entry e process management, flessibili e adattabili a grandi, come a piccole e medie imprese di ogni settore.  **Sei pronto a considerate l’outsourcing la tua azienda? ** I nostri consulenti sono a tua disposizione per analizzare le tue esigenze e proporti la soluzione perfetta.  [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) Healthcare](https://www.wearefiber.com/it/healthcare-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) E-commerce](https://www.wearefiber.com/it/ecommerce-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) Food Delivery](https://www.wearefiber.com/it/food-delivery-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) Retail](https://www.wearefiber.com/it/retail-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) Finance & Insurance](https://www.wearefiber.com/it/finance-e-insurance-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) Mobility](https://www.wearefiber.com/it/mobility-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) Travel](https://www.wearefiber.com/it/travel-in-outsourcing) [![settore1](https://www.wearefiber.com/hubfs/theme_files/settore1.svg) B2B Services](https://www.wearefiber.com/it/b2b-services-in-outsourcing) ## Case study ### La nostra soluzione per **Grand Vision** Azienda GrandVision, rivenditore internazionale di ottica e parte del Gruppo Luxottica, è presente in 44 Paesi con oltre 7.000 negozi in tutto il mondo. L’e-commerce e gli store offrono le migliori soluzioni per il benessere visivo. Sfida L’azienda aveva bisogno di migliorare la qualità del proprio servizio di customer care, per far fronte a tutte le richieste ricevute su diversi canali. Soluzione La soluzione creata ad hoc per GrandVision comprende il monitoraggio costante della live chat e della casella email per un'assistenza clienti di primo e secondo livello. Questo include dare informazioni su: spedizione, acquisti, pagamenti, diritto di recesso, promozioni, fatturazione, garanzia, sito e negozio, oltre a gestione della garanzia sui prodotti danneggiati, comunicazioni del vettore, coupon, reclami e recensioni. 2.740 Chiamate gestite 4.186 Ticket gestiti 2.226 Chat e-commerce 90% Customer Satisfaction 97% Assorbimento 4 Risorse impiegate ## Possiamo aiutarti? Inserisci le informazioni richieste, ti contatteremo in tempi brevi per parlare del preventivo che abbiamo preparato per te. 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