---
title: Metodo We are Fiber
description: Il nostro metodo parte dell'analisi dei processi aziendali per comprenderne l’organizzazione e le persone, i sistemi adottati, eventuali problematiche e opportunità di ottimizzazione.
---

[![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/it)

- [Metodo](https://www.wearefiber.com/it/approach)
- [Azienda](https://www.wearefiber.com/it/about)
- [Progetti CSR](https://www.wearefiber.com/it/blog/tag/progetti-csr)
- [Knowledge base](https://www.wearefiber.com/it/tag/knowledge-base)
- [Governance](https://www.wearefiber.com/it/governance)
- [Blog](https://www.wearefiber.com/it/blog)
- [Careers](https://www.wearefiber.com/it/careers)
- [Contattaci](https://www.wearefiber.com/it/contatti)

- [Italiano](https://www.wearefiber.com/it/approach)
- [English](https://www.wearefiber.com/en/approach)

 Italiano

- [Customer Service](https://www.wearefiber.com/it/customer-service-in-outsourcing) 
    - [Ticket management](https://www.wearefiber.com/it/ticket-management-in-outsourcing)
    - [Digital customer care](https://www.wearefiber.com/it/digital-customer-care)
    - [Help desk](https://www.wearefiber.com/it/help-desk-in-outsourcing)
    - [Chatbot](https://www.wearefiber.com/it/chatbot-in-outsourcing-1)
    - [Booking office](https://www.wearefiber.com/it/booking-office-outsourcing)
    - [Smart assistance](https://www.wearefiber.com/it/smart-assistance-in-outsourcing)
- [Back Office](https://www.wearefiber.com/it/back-office-in-outsourcing) 
    - [Data entry](https://www.wearefiber.com/it/data-entry-outsourcing)
    - [Data enrichment](https://www.wearefiber.com/it/data-enrichment)
    - [Document management](https://www.wearefiber.com/it/gestione-documentale)
    - [Logistic management](https://www.wearefiber.com/it/gestione-logistica)
    - [Order management](https://www.wearefiber.com/it/gestione-ordini)
- [Process Management](https://www.wearefiber.com/it/process-management-in-outsourcing) 
    - [Control room](https://www.wearefiber.com/it/control-room-outsourcing)
    - [Quality audit](https://www.wearefiber.com/it/quality-audit-in-outsourcing)
    - [Robotic process automation](https://www.wearefiber.com/it/robotic-process-automation-in-outsourcing)
- [Outbound Marketing](https://www.wearefiber.com/it/outbound-marketing)
- Industry 
    - [Healthcare](https://www.wearefiber.com/it/healthcare-in-outsourcing)
    - [Ecommerce](https://www.wearefiber.com/it/ecommerce-in-outsourcing)
    - [Food delivery](https://www.wearefiber.com/it/food-delivery-in-outsourcing)
    - [Retail](https://www.wearefiber.com/it/retail-in-outsourcing)
    - [Finance & Insurance](https://www.wearefiber.com/it/finance-e-insurance-in-outsourcing)
    - [Mobility](https://www.wearefiber.com/it/mobility-in-outsourcing)
    - [Travel](https://www.wearefiber.com/it/travel-in-outsourcing)
    - [B2B services](https://www.wearefiber.com/it/b2b-services-in-outsourcing)

- [Metodo](https://www.wearefiber.com/it/approach)
- [Azienda](https://www.wearefiber.com/it/about)
- [Progetti CSR](https://www.wearefiber.com/it/blog/tag/progetti-csr)
- [Knowledge base](https://www.wearefiber.com/it/tag/knowledge-base)
- [Governance](https://www.wearefiber.com/it/governance)
- [Blog](https://www.wearefiber.com/it/blog)
- [Careers](https://www.wearefiber.com/it/careers)
- [Contattaci](https://www.wearefiber.com/it/contatti)

# Insieme a te per costruire fiducia

 

Lavoriamo fianco a fianco con la tua azienda, perché il tuo **investimento**  sia un **valore** per te e per i tuoi clienti.

Supportiamo piccole-medie imprese e start-up nella promozione del loro business e rafforzamento sul mercato, così le risorse interne possono dedicarsi al core business senza distrazioni.  
Un processo virtuoso che permette di incrementare i guadagni con un basso investimento. 

![we-are-fiber-help-desk](https://www.wearefiber.com/hs-fs/hubfs/WAF/sm/we-are-fiber-help-desk.png?width=374&height=466&name=we-are-fiber-help-desk.png "we-are-fiber-help-desk")

## Presenza costante per i tuoi clienti,

## tutela per il tuo investimento

1.  
Diminuzione dei problemi legati alla stagionalità grazie a set-up flessibili

2.  
Livello avanzato di supervisione con monitoraggio trasparente

3.  
Protezione dei consumatori sempre garantita con procedure conformi

## Perché outsourcing con We Are Fiber

![risorsa 13](https://www.wearefiber.com/hs-fs/hubfs/risorsa%2013.png?width=100&height=91&name=risorsa%2013.png)

### **Try & Buy**

Puoi testare i nostri servizi prima di acquistarli per un periodo fino a due mesi.

Studiamo i tuoi flussi di lavoro e individuiamo insieme i servizi e il team da formare. Dopo **due mesi di test** potrai valutare i nostri report e le performance del team, e decidere se andare avanti.

![risorsa 12](https://www.wearefiber.com/hs-fs/hubfs/risorsa%2012.png?width=100&height=91&name=risorsa%2012.png)

### **Quality Control**

Controlliamo lo svolgimento delle operazioni e la correttezza delle informazioni date ai tuoi clienti.

Per i team da 5 risorse in su viene assegnato un Team Leader per il **controllo team e performance**. In più, puoi aggiungere il Controllo Qualità per verificare la correttezza delle informazioni trattate dal Data Entry e dal Customer Care.

![risorsa 14](https://www.wearefiber.com/hs-fs/hubfs/risorsa%2014.png?width=100&height=91&name=risorsa%2014.png)

### **Reporting**

Ogni campagna è monitorata e tracciata per inviarti report accurati.

I report possono essere a cadenza infragiornaliera, giornaliera, settimanale, mensile, e sono uno strumento per avere una **panoramica delle attività del team e per raccogliere dati** e insight sui tuoi clienti.

![risorsa 15](https://www.wearefiber.com/hs-fs/hubfs/risorsa%2015.png?width=100&height=90&name=risorsa%2015.png)

### **Nearshore**

Training e controllo delle risorse sono facilitati perché siamo nella tua stessa timezone.

Scegliere un partner nearshore ti permette di **conoscere e istruire il team di persona**, controllare le loro performance e collaborare più facilmente.

## Metodologia Approccio

Per garantirti un servizio sempre dinamico, che segue le tue necessità e quelle del mercato, costruiamo il nostro rapporto un passo alla volta.

![numero1](https://www.wearefiber.com/hubfs/theme_files/numero1.svg)

 Preparazione attività

 In base alle tue esigenze e ad un'analisi as-is, progettiamo un servizio personalizzato per garantire la corretta gestione e il tracciamento delle chiamate e altri tipi di contatti verso la tua azienda.

![numero2](https://www.wearefiber.com/hubfs/theme_files/numero2.svg)

 Definizione delle priorità strategiche

 Definiamo un operating  model to-be finalizzato all'individuazione delle priorità strategiche,  tenendo conto delle attività, con un focus sul customer service. 

![numero3](https://www.wearefiber.com/hubfs/theme_files/numero3.svg)

 Quality check e report

 Monitoriamo la tua attività mediante una dashboard integrata con i tuoi sistemi e centralizzata con i dati relativi al servizio in outsourcing e alle chiamate in entrata, per  un’analisi e un fine tuning continuo secondo i KPI quantitativi e qualitativi. Review con report settimanali sull’andamento delle performance e delle campagne.

## Possiamo aiutarti?

Inserisci le informazioni richieste, ti contatteremo in tempi brevi per parlare del preventivo che abbiamo preparato per te.

[VAI AL FORM](https://www.wearefiber.com/it/approach#VAI-AL-FORM)

![hi](https://www.wearefiber.com/hubfs/theme_files/hi.svg "hi")

[![logo bianco WAF](https://www.wearefiber.com/hs-fs/hubfs/logo%20bianco%20WAF.png?width=170&height=53&name=logo%20bianco%20WAF.png "logo bianco WAF")](https://www.wearefiber.com/it)

#### [Certifications](https://www.wearefiber.com/it/le-nostre-certificazioni)

| ![27002-588x600](https://www.wearefiber.com/hs-fs/hubfs/27002-588x600.png?width=50&name=27002-588x600.png) ![data destruction](https://www.wearefiber.com/hs-fs/hubfs/data%20destruction.png?width=50&height=50&name=data%20destruction.png) ![SOC 2 TYPE 1](https://www.wearefiber.com/hs-fs/hubfs/SOC%202%20TYPE%201.png?width=40&height=55&name=SOC%202%20TYPE%201.png) | ![iso_0000_Livello-3](https://www.wearefiber.com/hs-fs/hubfs/iso_0000_Livello-3.png?width=50&height=50&name=iso_0000_Livello-3.png) ![icon green](https://www.wearefiber.com/hs-fs/hubfs/icon%20green.png?width=50&height=50&name=icon%20green.png) ![soc-2](https://www.wearefiber.com/hs-fs/hubfs/soc-2.png?width=43&height=58&name=soc-2.png) | ![iso_0002_Livello-1](https://www.wearefiber.com/hs-fs/hubfs/iso_0002_Livello-1.png?width=50&name=iso_0002_Livello-1.png)![pci](https://www.wearefiber.com/hs-fs/hubfs/pci.png?width=50&height=50&name=pci.png)   |
| --- | --- | --- |

#### Contacts

[info@wearefiber.com](mailto:info@wearefiber.com)

Rruga “Don Bosko”, Kompleksi "Don Bosko", Kulla 7, kati I-re Tiranë

#### Company

- [Our story](https://www.wearefiber.com/it/about)
- [Vision](https://www.wearefiber.com/it/approach)
- [Meet our team](https://www.wearefiber.com/it/approach)
- [Career](https://www.wearefiber.com/it/careers)

#### Insights

- [Blog](https://www.wearefiber.com/it/blog)
- [Knowledge base](https://www.wearefiber.com/it/blog/tag/knowledge-base)

#### Services

- [**Customer Service**](https://www.wearefiber.com/it/customer-service-in-outsourcing) 
    - [Ticket Management](https://www.wearefiber.com/it/ticket-management-in-outsourcing)
    - [Digital customer Care](https://www.wearefiber.com/it/digital-customer-care)
    - [Chatbot](https://www.wearefiber.com/it/chatbot-in-outsourcing-1)
    - [Booking Office](https://www.wearefiber.com/it/booking-office-outsourcing)
    - [Smart Assistance](https://www.wearefiber.com/it/smart-assistance-in-outsourcing)
- [**Back office**](https://www.wearefiber.com/it/back-office-in-outsourcing) 
    - [Data Entry](https://www.wearefiber.com/it/data-entry-outsourcing)
    - [Data Enrichment](https://www.wearefiber.com/it/data-enrichment)
    - [Document Management](https://www.wearefiber.com/it/gestione-documentale)
    - [Logistic Management](https://www.wearefiber.com/it/gestione-logistica)
    - [Order Management](https://www.wearefiber.com/it/gestione-ordini)
- [**Process Management**](https://www.wearefiber.com/it/process-management-in-outsourcing) 
    - [Control room](https://www.wearefiber.com/it/control-room-outsourcing)
    - [Quality Audit](https://www.wearefiber.com/it/quality-audit-in-outsourcing)
    - [Robotic Process Automation](https://www.wearefiber.com/it/robotic-process-automation-in-outsourcing)
- [**Outbound Marketing**](https://www.wearefiber.com/it/outbound-marketing)

#### Industries

- [Healthcare](https://www.wearefiber.com/it/healthcare-in-outsourcing)
- [Ecommerce](https://www.wearefiber.com/it/ecommerce-in-outsourcing)
- [Food delivery](https://www.wearefiber.com/it/food-delivery-in-outsourcing)
- [Retail](https://www.wearefiber.com/it/retail-in-outsourcing)
- [Finance & Insurance](https://www.wearefiber.com/it/finance-e-insurance-in-outsourcing)
- [Mobility traveler](https://www.wearefiber.com/it/mobility-in-outsourcing)
- [B2B Services](https://www.wearefiber.com/it/b2b-services-in-outsourcing)

#### Newsletter

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- [Privacy Policy](https://www.wearefiber.com/it/privacy-policy)
- [Cookie Policy](https://www.wearefiber.com/it/cookie-policy)
- [Termini e condizioni d'uso](https://www.wearefiber.com/it/termini-e-condizioni)

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