We Are Fiber Blog - English

We Are Fiber follows the GDPR procedures to protect customer data

On May 24, 2016, the General Data Protection Regulation (GDPR) or The Regulation (EU) 2016 / 679...

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Techniques to improve customer care

Paradoxically, when a couple argues, it is a good sign, since it means that there is still mutual...

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Social Instant Messaging: More Than Just Customer Care

 What is the fastest way that you know to get a message across?

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The three macro-areas to be developed to make your e-commerce business take off

Much of the market has moved from offline to online, where the flow of purchases has increased,...

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Virtual secretary: because every company should have one

The virtual secretary is a service increasingly requested by companies, but also by freelancers. Of...

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The importance of customer experience

Nowadays, we live in a competitive market. Customers have the chance to choose between many...

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Ticketing systems: what they are and how to make the most of them

For many companies, requests for support from customers are numerous and can occur at different...

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Outsourcing customer service pays off: the benefits

Why do companies outsource customer service? This is indeed a legitimate question considering that...

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Smart working: tools and solutions for working from home

Coronavirus has resulted in companies turning to smart working, that is, working from home in order...

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The Business Continuity Plan comes before the emergency

Nobody would have expected the dark period we have experienced. A global pandemic

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