Real-time chat: Customer Care that works
Many of us have, at least once, had the opportunity to speak with a company through a chat. Using...
Many of us have, at least once, had the opportunity to speak with a company through a chat. Using...
In recent years, e-commerce activities have taken off, resulting in it becoming increasingly...
How do you know that a company is performing at the highest level? Well from the quality of the ...
Until a few years ago there were call centers, large rooms where various operators answered the...
An appropriate omnichannel strategy, which supports users through various channels, greatly...
The most classic customer service is usually managed with a toll-free number through assistance...
Outsourcing one or more of a company’s services is a difficult decision. Most of the time, this...
For some time now, social media is no longer simply a virtual meeting place for users, but a real...
Knowing how to relate to one's suppliers is important for any small, medium or large company....
When we talk about call centers and customer assistance, we immediately think of rooms of operators...