Real-time chat: Customer Care that works
Many of us have, at least once, had the opportunity to speak with a company through a chat. Using...
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We Are Fiber Blog - English
Outsourcing: Making e-commerce increasingly competitive
In recent years, e-commerce activities have taken off, resulting in it becoming increasingly...
Social Media Customer Service
How do you know that a company is performing at the highest level? Well from the quality of the ...
The savings that can be obtained with an outsourced contact center
Until a few years ago there were call centers, large rooms where various operators answered the...
The necessary steps for a successful omnichannel strategy
An appropriate omnichannel strategy, which supports users through various channels, greatly...
The classic that never dies: a toll-free number and telephone customer assistance
The most classic customer service is usually managed with a toll-free number through assistance...
The stages of outsourcing a customer care campaign
Outsourcing one or more of a company’s services is a difficult decision. Most of the time, this...
Social customer care: what it is and why it is important
For some time now, social media is no longer simply a virtual meeting place for users, but a real...
Supplier Relationship Management: how to create winning relationships with suppliers
Knowing how to relate to one's suppliers is important for any small, medium or large company....
What does a back office clerk do and how important is this for the company?
When we talk about call centers and customer assistance, we immediately think of rooms of operators...