Social customer care: cost and functionality
The cost of social customer care is an element that every company should keep in mind. Yet, the...
The most classic customer service is usually managed with a toll-free number through assistance with telephone contact. Even this traditional service has to be as efficient as possible in order to be successful. This is why it is essential to guarantee an active service 24 hours a day, 7 days a week.
Very often, however, companies with their own resources are unable to provide this type of assistance, or simply do not have high-performance technology available. The costs associated with activating an assistance service which is always available are high and it becomes difficult to find qualified agents and operators in your area.
For this level of service, it is essential to look outside and consider an outsourced call center service.
Do you want to discover the benefits of outsourcing your customer service?
Why outsource customer support
Customer care services manage all activities to provide assistance to your customers, by providing a team specialized and trained in active customer management, who can give immediate answers in the pre-sale, sale and post-sale phase.
The tools used are shared and structured in a flexible manner after careful analysis of the business needs and target audience. Communication via telephone contact is personalized and telephone usage has a dedicated toll-free number.
Here are the benefits of outsourcing telephone customer support:
Cut costs and increase earnings
Companies that manage customer contact in-house often have to deal with very high costs. With outsourcing, it is possible to convert fixed costs into variable costs. In addition, you no longer need to invest in employee training or expensive technology. Outsourcing customer service to a trusted vendor can help save on capital expenses and increase operational flexibility.
Qualified operators available
The companies specialized in outsourcing have a dedicated and ad hoc team at their disposal to better manage customer service. Depending on the industry, dedicated staff will be chosen on the basis of their skills and abilities.
Increase efficiency and competitiveness
Outsourcing ensures that customers will get the help they need when they need it. This, in turn, will increase satisfaction, and improve the customer experience.
Focus on value activities
Outsourcing customer care allows a company to focus on core business and higher value activities. This ensures that such businesses leverage the power of outsourcing and always stay one step ahead of the competition.
Outsourcing telephone customer support with We Are Fiber
We Are Fiber offers a quality customer support service, including constant technical support, a toll-free number, ticketing, and instant messaging. We can boast of a continuously updated and trained multilingual staff and a 24-hour service with maximum availability whatever the time zone. A good customer care service also includes the flexibility of work shifts and support for internationalization, to help your business grow in other markets and countries.
The five primary customer care services that We Are Fiber offers are: a help desk, customer service, ticketing management, social instant messaging and a booking office.
Share your company values with us, and we will answer your customers' questions for you, across all your channels, such as technical support, instant messaging, ticketing, and a toll-free number. We always guarantee you a quality service, consistent with your brand essence.
Contact We Are Fiber and find out how to create an effective customer service to promote your business.