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What is a virtual assistant?

A virtual assistant is a personal assistant that works remotely to...

Opinions on the virtual secretary are extremely flattering among professionals and companies that...

Managing personnel does not only mean supervising their work and applying all of the legal and...

Process automation includes all those technological solutions to automate work activities. The...

If you don't measure the value of your customer service, how will you understand the success of...

When a company is faced with the need to expand its services or hire new resources for its team,...

Two terms widely used in the call center sector are Multichannel and Omnichannel. These words tend...

Today, selling a quality product is certainly a good start when it comes to attracting customers,...

Online sales have grown dramatically in recent years! But all that glitters is not gold. Managing...

Globalization has changed the modern world, breaking down the barriers and reducing the distances...