How to organize social customer care
Social customer care, as you can perhaps guess from the name, concerns fundamental social tools to...
Process automation includes all those technological solutions to automate work activities. The applications related to Robotic Process Automation focus on tedious and repetitive actions which, if carried out by humans, would risk taking away precious time and resources. Software takes the place of man by carrying out the assigned tasks perfectly, speeding up processes and eliminating the risk of errors.
Robotic Process Automation brings a series of tangible benefits to the company, which have a positive impact on productivity. By taking advantage of the services offered by We Are Fiber, you can eliminate downtime, allow your employees to focus more on the company's core business and the tasks for which they were hired, cut costs and even improve customer service skills.
The 2 types of RPA: manned and unmanned
There are two types of Robotic Process Automation: manned and unmanned.
In the first case, the software automates only some processes according to the inputs provided, so the presence of a human being is required to intervene at the right moment.
In the second case, however, the Robot Process Automation is unmanned and totally self-sufficient. These are typically routine RPA applications that do not need to make decisions.
Process automation takes on those more demanding tasks, allowing employees to focus more on jobs that produce added value and increasing productivity and efficiency. Even the main industrial giants, such as Amazon, routinely use business process automation software to manage immense data traffic. The robots are extremely flexible, managing work peaks without performance decay or expense increases.
The changes imposed by Robotic Process Automation in Italy
The development of applications supported by automation process tools is rapidly changing. Until recently, the development of apps and software was intended for small groups of programmers who interfaced with business customers, gathering requirements at the beginning of the process and delivering the work at the end.
This process has altered today and is based on the constant interaction between teams and production technologies. Digital transformation and, above all, business process automation software have favored this sudden change, constantly being able to collect data, requirements and objectives.
Organizations and companies need therefore integrate proprietary innovations with those of external partners and users, without often having the right skills. In this regard, We Are Fiber comes into play, capable of automating processes by satisfying business requirements in terms of security, integration, speed and scalability.
The 6 pillars of Robotic Process Automation services
New and increasingly customized technological solutions based on business automation are being developed, which allow companies to optimize the internal production process. Specifically, we can identify 6 pillars of RPA:
- artificial intelligence;
- business process modeling;
- business decision management;
- microservices;
- API (application programming interfaces);
- cloud computing.
Artificial intelligence and Robotic Process Automation (RPA)
Artificial intelligence and RPA go hand in hand and, by interacting with each other, simplify the processes and execution of applications. AI is able to carry out automatic operations, such as bug correction, data and documentation collection, planning phases, etc.
Business process modeling
Business process modeling entails being able to map all business processes, supporting them with intuitive charts to improve the organization of work and constantly monitor internal resources to optimize and implement these.
Business decision management
Based on the data provided by business automation, it also becomes easier to adopt the most appropriate strategies and make the best decisions, according to market trends, to further optimize the company's production processes.
Microservices
Microservices allow you to create applications in a very short space of time. The individual components, while being inserted within a modular infrastructure, act in perfect autonomy, guaranteeing important advantages. For example, within an e-commerce business, the search engine, the cart or the chatbot are all microservices which, working in synergy, represent especially useful tools.
API
An API (application programming interface) is a protocol through which application software is created and integrated. Products and services can communicate with each other, simplifying app development and ensuring significant savings in time and money.
Cloud computing
Finally, cloud computing is a technology that makes it possible to exploit, via a remote server, software and hardware resources that are offered as a service by a provider. Companies can then access data, databases, infrastructures, etc.
In the realm of process automation, We Are Fiber employs a team of experts, who make it possible to map business processes and analyze every single activity. After identifying the existing processes of your company, we suggest the most efficient solutions and indicate the possible areas to automate. We also provide you with constant monitoring of processes and advice to obtain immediate "savings" through the outsourcing of the process.
We are at your disposal and eager to discuss all your needs.