Nowadays the word outsourcing is increasingly used in different business sectors around the world....
How does eCommerce outsourcing management work?
Online sales have grown dramatically in recent years! But all that glitters is not gold. Managing e-commerce is a complex job, with dozens of activities and processes to be monitored daily.
Most digital entrepreneurs make the mistake of trying to do everything independently and, very often, after only a year, they find themselves closing or offering a poor service that entails the "always empty cart".
In the management of e-commerce, there are very important aspects to consider. Customer care, data entry, warehouse management and logistics all contribute to your online success or your failure.
How do I respond to all customer requests?
How do I manage data without making mistakes?
What about shipments?
If these are some of the questions that keep you up at night, then you're in the right place!
We will reveal how to improve customer service in your e-commerce, update data in real-time and monitor logistics.
The solution is simpler than you think and even includes the added bonus of cost and resource reduction. Have you ever thought about outsourcing?
How does outsourcing improve your e-commerce?
Outsourcing a part or all of the online store management processes brings your business up to speed by satisfying your customers and improving sales performance.
In essence, it is a matter of outsourcing (in whole or in part) the online store management processes, to bring the business up to speed and satisfy customer orders without difficulty, with the aim of constantly improving performance and sales.
Users' requests are becoming increasingly specific and their expectations higher due to the influence of top quality e-commerce giants
To succeed in the online market, it is necessary not to fall behind, but often we are held back by a lack of resources available and managing costs that become too excessive.
Not all online stores are able to guarantee 24/7 multilingual customer support or have the resources to integrate chatbots into their site
Don't worry, this is where outsourcing comes to your rescue. Outsourcing means bringing dynamism and flexibility, reducing time and costs, and improving one's services and products.
At this point the question arises, what should I outsource and how do I do it?
Firstly, to clarify: choosing e-commerce outsourcing does not necessarily mean delegating all activities to external parties. Since there are different intermediate solutions between insourcing and outsourcing that provide external outsourcing only as a part of activities that contribute to success but distract from the core business of the company. It is one of the most popular solutions and the best choice for growing businesses.
Thanks to partnering with We Are Fiber, many online sales companies have managed to upscale their business in terms of its presence and internationalization.
One of the activities that guarantee greater success, thanks to outsourcing, is the Customer Service. Customer service and support is a crucial element for managing e-commerce.
Customers whose questions are answered incompletely or not answered at all, will abandon you for your competitor
Considering the large number of e-commerce in the market, this can happen very easily. "It is easier to destroy a reputation than to build one".
With We Are Fiber, customer service is managed through various channels such as Live Chat, our Contact Center and social media. By outsourcing your company's customer care, you can ensure that every direct contact is satisfying for your customers.
Given all these advantages, it is easy to understand how outsourcing represents an increasingly popular choice among companies. The benefits of outsourcing, however, don't end there!
Find out more by reading the Bloom & Wild Case Study by clicking on the button below!
Or Contact Us! Our experts can help you define business objectives and the best outsourcing strategies for your business.
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