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Concentrate on your core business while an external team takes care of your customers with an enhanced service. Hiring a customer service outsourcing is a great opportunity to get an effective service with a low investment.
We can cover any channel your customers may use, from Instant Messaging apps to freephone numbers, on a 24/7 basis, always ensuring our operators understand your values and deliver consistent messages.
Our HR department commits to only hire B2 to C1 level resources and applies an internal training programme to improve language skills.
We offer a flexible team to help your customers all over the world, at any time of the day.
Define flexible work shifts according to your needs and time/location of your customer base.
We work across different cultures and can support your expansion into foreign markets.
Support your customers with a reliable troubleshooting service that detects the problem and guides users through the solution. Our Help Desk connects your business to your audiences, providing them with a continuous support throughout their purchasing journey.
The operator answers your users' questions or directs them to the technical support.
The operator can handle more complicated issues and guides users towards the solution.
Our customer service is about the management, support and assistance of your customers' phone calls. We provide a fast, high-quality service that can be tailored to your customers' needs.
Our customer service can be offered both via a freephone number and national phone numbers.
Ticket Management is a troubleshooting service that handles enquiries sent by users via email, chat, instant messaging or sent via website form.
Ticketing helps companies track users' requests and issues, all managed by an operator who can handle complex issues, replies to enquiries and directs tickets to other teams, when necessary.
Help your customers with real-time assistance on the channels they use the most. Our operators will monitor, control and reply to your users on the main social networks and IM apps.
Our outsourced Instant Messaging service allows for a flexible management of resources and investments, even for smaller companies and start-ups.
Our booking office service allows for an effective and multilingual management of estimates and bookings in the Tourism industry (e.g.: trips, hotels, etc.)
This service is designed to enhance and accelerate the management of booking requests or if your activity level does not require hiring regular staff.
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