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Starting an e-commerce company is not as easy a process as you might think. Its design requires...

Knowing the value perceived by consumers is certainly an added benefit to develop better performing...

The cost of social customer care is an element that every company should keep in mind. Yet, the...

When we speak of telemarketing campaigns, we immediately think of the classic phone call that comes...

Purchasing behavior for products and services has changed dramatically due to the influence of new...

80% of companies believe they provide their customers with professional customer experience. In...

An outsourced payroll is a service that is becoming increasingly popular and winning many...

The constant evolution of the current regulatory, economic and financial framework, combined with...

The live chat feature is an open channel of communication with the customer, where you can answer...

The goal of all companies is simple: to achieve maximum results with minimum effort. In practice,...