"We Are Fiber" goes pink for breast cancer awareness month: WE ARE STRONG
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The goal of all companies is simple: to achieve maximum results with minimum effort. In practice, it is necessary to find a way to optimize the resources available to arrive at the desired results, limiting investments and making the most of one's potential.
With this in mind, BPO (business process outsourcing) has spread rapidly, based on the outsourcing of services that do not represent the company's core business. One of these is the front office, which includes customer care, marketing and sales.
Initially, entrepreneurs were reluctant to outsource front office functions, but lately they have realized that outsourcing can really make a difference, as it offers higher quality services. Relying on professionals in the sector, like us at We Are Fiber, increases the level of customer satisfaction and relieves internal resources from tedious and repetitive jobs.
If you want to know how to outsource front office services, contact us at We Are Fiber. In what follows, the most important services in the front office that are often outsourced will be discussed.
Contact center: how to be at the customer's side
The contact center, also known as a call center, is a first-rate customer service. The staff we provide is adequately trained on the topics covered and is strictly selected with particular attention to communication and language skills. This service is particularly useful not only for companies and public bodies, but also for engineers, lawyers, surveyors, etc.
We provide customers with an effective ticketing management service, so as to solve the problems reported by email, chat, instant message or requests via form. Ticketing allows you to keep track of all requests for assistance with the help of a dedicated professional resource, who answers and dispatches tickets to the right team as appropriate.
With the management of instant messaging channels, you can also offer immediate support and assistance in real time, using the main social networks and apps. By doing so, you have a committed resource who can monitor, control and respond instantly to messages from your customers.
Virtual assistant: how the secretarial service works
The virtual assistant is a specialized professional figure who, working remotely, offers support to entrepreneurs and professionals, who see their workload considerably lightened. Companies, with the help of a virtual assistant, have more time available to focus on the core activities of their business and dedicate time to developing new projects and strategies.
The virtual assistant does not replace the entrepreneur or the professional, but streamlines and speeds up office and secretarial management processes. The virtual secretarial service basically develops in 3 phases. In phase 1, the customer's needs are collected to understand their nature; in phase 2, the activities to be carried out to optimize the processes are analyzed; in phase 3, the service is provided according to the specifications agreed with the customer.
In this way, it is easier to offer personalized services for every need. For example, we at We Are Fiber are very active in the tourism sector, where we guarantee an array of services in various languages to support hotels. It is not only the facilities that benefit from this, as they manage to streamline their workload, but also the guests, who receive an effective and satisfying assistance service.
How to optimize business processes with automation
To increase the profitability of a company, the best thing to do is to reduce costs. The optimization and automation of business processes allows for the minimizing of human intervention with the help of software, which deals with repetitive and mechanical operations. The human resource is entrusted only with decision-making control, allowing for a more effective workplace experience.
With our data entry service, we are able to channel the enormous data flows and perform a structured analysis to extract the most urgent and important information. In this way, it is easier to establish the timing to carry out each process, define the interactions between individual processes and costs, analyze risks, etc. The digitization of documents is one of the most interesting processes of automation, as it reduces spaces and speeds up file sharing and searching for documents.
Artificial intelligence systems offer companies the necessary tools to plan medium and long-term strategies based on the analyzed data. Computer systems, replete with machine learning, are becoming increasingly intelligent and functional to solve complex operations.
For more information on the outsourcing of front office services and any other issues related to the digitization of companies, contact us at We Are Fiber.