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A multinational that operates abroad, or that intends to extend its range of action beyond national...

The Help Desk, also called The Service Desk, is essentially the first level of support services for...

Customer care faces a new dilemma today: how to go about organizing social customer care. Any...

Customer loyalty is an extremely important step for several reasons. First of all, winning a new...

Perhaps your business needs a call center and you are wondering how to optimize your assistance...

If your company is expanding rapidly and winning more customers, including across borders, you will...

The organization of a help desk service for support and assistance in a company is essential in...

Social customer care, as you can perhaps guess from the name, concerns fundamental social tools to...

Have you ever wondered how product returns negatively impact your e-commerce business? How much...

Make your customers fall in love with you. This is one of the most complex challenges for companies...