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Email could be considered an obsolete communication tool, now surpassed by the most efficient and...

Traditional assistance channels are not always adequate. Let us think of e-mail or telephone...

In an increasingly digitized world, where customer needs are changing, it is becoming more...

Digitization has become a popular concept in today's society, so much so that it can be defined as...

In recent years, young and old alike can boast considerable confidence when it comes to digital...

Did you know that 81% of customers try to solve problems on their own before turning to an agent...

When we talk about omnichannel customer assistance, we refer to 360° support, able to respond...

Opening and managing a call center is a rather complex activity, yet this can also produce ample...

The web offers a world of opportunities to launch a new business, and e-commerce is the new...

Customer loyalty has become somewhat of a mantra, repeated by those in every sphere of business....