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Back office refers to all activities that a company has to perform for supporting the main...

The advent of an online platform has profoundly changed commerce, imposing internal changes and...

Delivering an exceptional customer service will help your company build a more loyal customer base...

We live in an age of profound change in which customer experience has taken on a major role. Almost...

Given the prevailing increasingly competitive context, where the market offers hordes of...

Outsourcing debt collection is becoming an increasingly common practice among companies, so they...

A company with an effective customer care service satisfies the needs of customers, encourages them...

Selling is the primary goal of every business, so you have to pull the right strings to push your...

As companies increasingly cross international borders, the need to host a customer service that can...

Customer support is the most important aspect to focus on in order to improve the relationship with...