Real-time chat: Customer Care that works
Many of us have, at least once, had the opportunity to speak with a company through a chat. Using...
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Outsourcing: Making e-commerce increasingly competitive
In recent years, e-commerce activities have taken off, resulting in it becoming increasingly...
The savings that can be obtained with an outsourced contact center
Until a few years ago there were call centers, large rooms where various operators answered the...
The necessary steps for a successful omnichannel strategy
An appropriate omnichannel strategy, which supports users through various channels, greatly...
The classic that never dies: a toll-free number and telephone customer assistance
The most classic customer service is usually managed with a toll-free number through assistance...
Social customer care: what it is and why it is important
For some time now, social media is no longer simply a virtual meeting place for users, but a real...
Supplier Relationship Management: how to create winning relationships with suppliers
Knowing how to relate to one's suppliers is important for any small, medium or large company....
What does a back office clerk do and how important is this for the company?
When we talk about call centers and customer assistance, we immediately think of rooms of operators...
We Are Fiber follows the GDPR procedures to protect customer data
On May 24, 2016, the General Data Protection Regulation (GDPR) or The Regulation (EU) 2016 / 679...
Techniques to improve customer care
Paradoxically, when a couple argues, it is a good sign, since it means that there is still mutual...