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Traditional assistance channels are not always adequate. Consider email or telephone contact: often...

Customer Service strategies have changed a lot throughout the years. Customer service in social...

The food industry is experiencing a period of profound transformation, dictated both by the...

If your call center productivity is struggling to take off and you are looking for a way to...

The support team continually works to achieve its goals and improve customer satisfaction....

Marketing mainly means communication, therefore knowing how to communicate with your customers is...

On our site several times, we have stressed the importance of a customer service that is proactive...

One of the most common customer service strategies emphasizes calling the customer by name. It is a...

New technologies have made it possible to improve call centers for private and public companies,...

Having a complete e-commerce business, consisting of a variety of products and an intuitive and...