Employee Retention: an important discriminant in contact centers
Employees are the most important aspect of a company. Your success depends on them and often the...
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Customer Service for E-commerce: Are you managing it right?
Customer service in an e-commerce business is an essential element to implement in order to...
Four key points to improve customer satisfaction
One usually has positive expectations when dealing with a person, a group, or a project. When such...
Customer experience: best practices and mistakes to avoid
The era before the web, paradoxically, was simpler for companies. Consumers had few tools to...
Customer Centric Approach: Is A Good Customer Care Service Enough?
“The Customer Centric Model” improves your business. In recent years, this phrase is often cited as...
Customer Support and Customer Success: An essential union
Managing customer relations is a delicate process that forces companies to choose the best possible...
Customer Care Management: Mix of artificial and human intelligence
When customers communicate with your company, they expect an immediate response and a personalized...
Customer profiling: what it is and how to make the most of it
Profiling customers has transformed the modern marketing world and is a practice which companies...
CRM can reduce the costs of your company: here's how
CRM, or customer relationship management, refers to managing the relationship your business has...
Customer support: some advice for great results
Improving customer satisfaction is an increasingly present concern in companies that want to...