Delegate to a virtual assistant and take back your time and freedom
Very often, those who run a company, whether small or large, must keep a variety of aspects within...
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Crisis management: how to manage a crisis on social media
When we speak of a corporate crisis, we should not immediately think of a “purely” economic crisis....
Data entry for the logistics and transport sector
The logistics and transport sector has undergone profound change in recent years, largely thanks to...
Customer Service: the lessons to be learned from Amazon
“To be Earth's most customer-centric company” is the motto of Amazon, a company that has...
Audit systems: a fundamental support for companies
To understand what a corporate audit is, we must take a leap into the past, specifically to ancient...
Booking office and booking management: the advantage of outsourcing
We are in an era where technological innovations have enriched corporate life across a variety of...
Call centers: keeping in touch with customers, from assistance to telemarketing
Inbound and outbound call centers are essential services for companies. Indeed, every company needs...
Best practices for social customer care: which ones to follow so as not to make mistakes
Social networks are of great importance to businesses today, as that's where customers spend time...
Back office customer service: who it is and what it does
Today, the customer is the center around which every business activity revolves, and within this...