Contact Center: the customer always at the center of the strategy
Customer service is fundamental to the success of any organization. The customer, who should always...
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Brand reputation: how to improve your image thanks to customer support
How many resources, including those of a financial nature, are used in order to land a good...
Control Room: monitor and control your performance
The outsourcing of processes is a practice widely used by companies and public administrations,...
Administrative back office: what it is and why outsource it
The administrative back office falls within the competences of small, medium and large companies...
Automation and dematerialization: workflow outsourcing
Technology has radically changed document management. The increasingly frequent use of digital has...
Back office support activities: make your company move at maximum speed
Back office support activities can really improve the efficiency of your business and take it to...
Services and procedures
Insights into the methods of selling services and the processes put in place to guarantee the...
Working in We are Fiber
What requirements are required to work with us and what training activities are foreseen.
Campaign management
Responses relating to the conduct of campaigns and control and monitoring activities.
Team training and monitoring
How we manage the selection and training of the team and what are the control activities to...