Outsourcing abroad: what are the aspects to focus on?

A multinational that operates abroad, or that intends to extend its range of action beyond national borders, faces different problems from a small local company. It must interface with foreign operators, customers and partners with completely different dynamics and needs.

Operating abroad means taking on a series of tasks, which can be difficult to manage and therefore slow down the productivity of the company. For this reason, it is advisable to rely on outsourcing abroad, which supports the company effectively, freeing it from demanding tasks.

If you want to know which are the best outsourcing services for your company, you can trust us at We Are Fiber. We offer you outbound call center services, capable of supporting your sales through result-oriented campaigns that include telemarketing, market research, lead generation and database cleaning.

We also have an online survey platform, which allows you to collect feedback and contacts, thus turning them into an opportunity for growth.

How does foreign outsourcing work?

Outsourcing, derived from the words out and sourcing, can be defined as “receiving from the outside”. With this process, a company outsources tasks and entire departments to third parties, thus obtaining an efficient external service. In this way, you can entrust part of your services to specialized suppliers. These are often secondary functions, but nevertheless necessary to ensure that the company performs its primary activity in the best possible manner.

You can decide which functions or services to assign to us at We Are Fiber, where, in agreement with you, we will establish the most appropriate strategy according to your needs and working methods. Ultimately, your company will be in excellent health and your employees will be able to focus more on their jobs, enhancing their skills.

What aspects to consider

When you rely on an outsourced foreign office, you have to take into consideration a number of aspects, especially if you work with foreign partners and clients.

One major problem is the time difference, particularly if you work with overseas partners who have different time zones. At We Are Fiber, we offer a specialized multilingual staff available 24 hours a day, providing an efficient and ever-active service.

Another typical problem with partnerships with foreign brands and customers is the language barrier. We Are Fiber offers you a suitable solution, as we have carefully selected staff with linguistic knowledge from B2 to C1. We also improve the level of linguistic knowledge through internal teachers.

The last aspect to consider is the working method, which could significantly change from one country to another. In this case, it is necessary to take into account not only professional but also cultural differences. Our resources are able to act according to the "business approach" of your company, then adapting it to the needs and requirements that may vary from time to time depending on the partner or customer.

What are the most requested outsourcing services?

The survey service allows you to collect feedback and opinions in real time for a product or service launched in the market. Through the data collection and the insertion of the results into a system, the information is immediately available for consultation via online survey software. If necessary, we also take care of the qualitative analysis of the data collected during the campaign, so as to make the necessary changes in good time.

Another very popular service is debt collection, a rather complex operation, especially when working with foreign companies. This delicate process, through the outsourcing of services, is entrusted to a team specialized in debt collection, suitably trained and with the right knowledge, which acts according to the customer's instructions.

To increase sales, one of the most suitable services is B2C / B2B teleselling, able to test new markets and find new customers. This is a very useful operation that, however, risks taking away precious time from the company's resources, which cannot concentrate on the “core business”. The service can easily be outsourced, relying on agents specialized in sales who, after a preliminary analysis, are able to identify the target to contact in a direct manner.

Telemarketing is an operation that often goes along with telesales. Telemarketing campaigns include important tasks, such as market research, lead generation and database cleaning activities to optimize the contacts available. Thanks to current telemarketing methods, it is possible to generate new contacts to increase revenues with relative ease. We at We Are Fiber provide you with periodic reports to verify the quality of the service and also optimize the brand awareness of your company.

Do you want to learn about the new opportunities that outsourcing offers you? 

Contact us and our experienced and professional staff will be happy to answer all your questions.