Booking office and booking management: the advantage of outsourcing
We are in an era where technological innovations have enriched corporate life across a variety of...
Purchasing behavior for products and services has changed dramatically due to the influence of new forms of communication and, in the last period, the emergence of Covid-19.
Companies that deal with health services and in particular Healthcare are faced with the challenge of reinterpreting this change to maintain effective communication with their users, who have become more technological, demanding, and oriented to seek facilities with higher ratings.
Even in the Healthcare sector, the customer is geared towards multi-channelled communication using different platforms
In this new scenario, the Healthcare industry must adapt to the new standards to communicate effectively with patients, doctors and institutions.
It is important to use all available channels and, above all, to use them correctly and effectively. Therefore, a fundamental aspect is to have access to a Customer Support Service that attends to all requests and questions rapidly, thus creating more profitable and personalized relationships.
By relying on a Single Booking Center (Cup), clinics and hospitals can outsource the management of bookings for medical visits and consultations.
We Are Fiber has highly specialized staff able to interface with any management software. We offer scalable solutions for any traffic volume, calibrated according to the customer’s real needs.
Discover all the benefits of outsourcing customer service
The healthcare facility in line with the patient's requests
An increasingly personalized and proactive approach allows you to take the patient by the hand, from the first contact and throughout the care process.
The patient research journey often begins with an online survey of information on the symptoms he is experiencing. After initial research, they may seek medical facilities that offer health services to address the problem they are experiencing.
In this phase of the research, the patient will try to get in touch with someone from the health facility or make an appointment.
Thanks to the outsourced customer service management, you can offer a better patient experience with minimum waiting times and effective assistance.
Staying in contact with patients
Even after booking and resolving the patient's problem, it is vital to stay in touch, for example, it is possible to use outbound Digital Healthcare Marketing tools to send reminders, updates and any other useful content that can help the patient continue their treatment successfully.
We Are Fiber boasts in-depth experience in Customer Care. Through communication procedures and a specific call quality monitoring structure, we can proactively intervene during challenges and improve the sequential customer experience.
Likewise, We Are Fiber supports its partners in maximizing Customer Relationship Management, providing valuable activities to achieve business objectives
The WAF model allows you to provide better quality performance, even in high traffic management. Our solutions are aimed at optimizing and speeding up assistance management with multi-channel strategies adapted to customer needs.
Do you want to test the service for your company?
Our experts can help you define your business goals and the best outsourcing strategies.
info@wearefiber.com
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Telephone (United Kingdom) + 44 20 38 70 44 0