Outsourcing in healthcare: which activities to outsource?
Purchasing behavior for products and services has changed dramatically due to the influence of new...
Public health in England is managed by the National Health Service (NHS). The NHS provides all levels of health care, from public health to hospital care. Most services received through the NHS are free, with some notable exceptions such as prescriptions; optometry and dentistry.
Private healthcare is also available in England. As is the case in other European countries, access to a private structure is preferred as it offers shorter waiting lists and access to quality care. In fact, the sector studies show a migration of users towards private healthcare.
However, this step leads to increased expectations of the reception and management of care processes. Users are no longer satisfied with mediocre service.
How can private healthcare facilities improve and ensure a flawless customer experience?
Accessible, available and protected information
Data sharing, processes, and rapidly forming new resources is essential for healthcare facilities to adapt quickly to rising needs and have safe access to sensitive information.
At We Are Fiber, our Outsourcing services have helped customers reduce their business process costs by up to 50%, have increased their commitment to service levels in terms of speed, quality and precision, and have even increased their differentiation on the market.
Managing telephone inquiries
Responding effectively to customer inquiries is one of the first things to consider. Very often, this becomes a discriminating factor in choosing a clinic. For example, Outsourcing the call center offers the possibility of expanding days and hours of service. Inquiries and assistance are managed by qualified support staff, thus streamlining processes, reducing waiting times, and leaving the reception staff wholly dedicated to their more complex activities.
Suppose you want to improve the effectiveness of the booking process at your Healthcare Institute or Clinic. In that case, We Are Fiber offers an industry-specific, multilingual booking service (Italian/English/Spanish/French/German), with the possibility of 24-hour availability.
Furthermore, with healthcare outsourcing, the company can reduce costs from fixed to flexible with a high-quality service
Management of incoming calls to a healthcare or medical facility involves certain types of requests, such as bookings, cancellations, moving of appointments, and general and specific inquiries.
These requests do not require specific medical skills or qualifications, which is why an outsourced service can professionally manage them.
Outsourcing healthcare services with We Are Fiber
We Are Fiber boasts extensive experience in managing reservations in the healthcare sector. Depending on the doctors’ priorities and the booking schedule, it is possible to manage the available places (appointments, locations) through inbound telephone activities, IT, and back-office services.
Our service lightens the management of customer service and allows you to provide better quality services, even in high-traffic situations.
Do you want to test the service for your company?
Our experts can help you define your business needs and the best outsourcing strategy.
info@wearefiber.com
Telephone (it) + 39 02 42 10 11 22
Telephone (United Kingdom) + 44 20 38 70 44 08