--- title: "Healthcare: outsourcing in the health sector" description: The management of Heathcare in outsourcing offers the possibility of extending days, hours of service, of having qualified personnel, reducing waiting times image: https://www.wearefiber.com/hubfs/Imported_Blog_Media/healthcare-1-1024x576.jpg --- [![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/en/) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) - [Customer Service](https://www.wearefiber.com/en/customer-service-in-outsourcing) - [Ticket management](https://www.wearefiber.com/en/ticket-management-in-outsourcing) - [Digital customer care](https://www.wearefiber.com/en/digital-customer-care) - [Help Desk](https://www.wearefiber.com/en/help-desk-in-outsourcing) - [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1) - [Booking office](https://www.wearefiber.com/en/booking-office-outsourcing) - [Smart assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing) - [Back Office](https://www.wearefiber.com/en/back-office-in-outsourcing) - [Data entry](https://www.wearefiber.com/en/data-entry-outsourcing) - [Data enrichment](https://www.wearefiber.com/en/data-enrichment) - [Document management](https://www.wearefiber.com/en/gestione-documentale) - [Logistic management](https://www.wearefiber.com/en/gestione-logistica) - [Order management](https://www.wearefiber.com/en/gestione-ordini) - [Process Management](https://www.wearefiber.com/en/process-management-in-outsourcing) - [Control room](https://www.wearefiber.com/en/control-room-outsourcing) - [Quality audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing) - [Robotic process automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing) - [Outbound Marketing](https://www.wearefiber.com/en/outbound-marketing) - Industry - [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing) - [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing) - [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing) - [Retail](https://www.wearefiber.com/en/retail-in-outsourcing) - [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing) - [Mobility](https://www.wearefiber.com/en/mobility-in-outsourcing) - [Travel](https://www.wearefiber.com/en/travel-in-outsourcing) - [B2B services](https://www.wearefiber.com/en/b2b-services-in-outsourcing) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) # Healthcare: outsourcing in the health sector January 31, 2022 3 minutes to read Public health in England is managed by the National Health Service (NHS). The NHS provides all levels of health care, from public health to hospital care. Most services received through the NHS are free, with some notable exceptions such as prescriptions; optometry and dentistry.   Private healthcare is also available in England. As is the case in other European countries, access to a private structure is preferred as it offers shorter waiting lists and access to quality care. In fact, the sector studies show a migration of users towards private healthcare. However, this step leads to increased expectations of the reception and management of care processes. Users are no longer satisfied with mediocre service. > **How can private healthcare facilities improve and ensure a flawless customer experience?** Accessible, available and protected information  Data sharing, processes, and rapidly forming new resources is essential for healthcare facilities to adapt quickly to rising needs and have safe access to sensitive information. **At We Are Fiber**, our [**Outsourcing services**](https://www.wearefiber.com/en/) have helped customers reduce their business process costs by up to 50%, have increased their commitment to service levels in terms of speed, quality and precision, and have even increased their differentiation on the market.  ## Managing telephone inquiries ![Healthcare](https://www.wearefiber.com/hs-fs/hubfs/Imported_Blog_Media/healthcare-1-1024x576.jpg?width=1024&height=576&name=healthcare-1-1024x576.jpg) Responding effectively to customer inquiries is one of the first things to consider. Very often, this becomes a discriminating factor in choosing a clinic. For example, **Outsourcing the call center** offers the possibility of expanding days and hours of service. Inquiries and assistance are managed by qualified support staff, thus streamlining processes, reducing waiting times, and leaving the reception staff wholly dedicated to their more complex activities.  Suppose you want to improve the effectiveness of the booking process at your Healthcare Institute or Clinic. In that case, **We Are Fiber** offers an industry-specific, multilingual booking service (Italian/English/Spanish/French/German), with the possibility of 24-hour availability.  > **Furthermore, with healthcare outsourcing, the company can reduce costs  from fixed to flexible with a high-quality service** Management of incoming calls to a healthcare or medical facility involves certain types of requests, such as bookings, cancellations, moving of appointments, and general and specific inquiries.   These requests do not require specific medical skills or qualifications, which is why an outsourced service can professionally manage them.   ## Outsourcing healthcare services with We Are Fiber We Are Fiber boasts extensive experience in **managing reservations in the healthcare sector**. Depending on the doctors’ priorities and the booking schedule, it is possible to manage the available places (appointments, locations) through *inbound telephone activities, IT,* and *back-office services.*   Our service lightens the management of customer service and allows you to provide better quality services, even in high-traffic situations. **Do you want to test the service for your company?** **[Let's talk about it](https://www.wearefiber.com/en/schedule/)** Our experts can help you define your business needs and the best outsourcing strategy.    info@wearefiber.com Telephone (it) + 39 02 42 10 11 22 Telephone (United Kingdom) + 44 20 38 70 44 08 - - - - - [mailto:?subject='https://www.wearefiber.com/en/blog/2020/08/25/healthcare-outsourcing-in-the-health-sector'](mailto:?subject='https://www.wearefiber.com/en/blog/2020/08/25/healthcare-outsourcing-in-the-health-sector') [Outsourcing and Process management solutions](https://www.wearefiber.com/en/blog/tag/outsourcing-and-process-management-solutions) ### Recent posts ### Post tag - [Social and customer care service (100)](https://www.wearefiber.com/en/blog/tag/social-and-customer-care-service) - [Outsourcing and Process management solutions (62)](https://www.wearefiber.com/en/blog/tag/outsourcing-and-process-management-solutions) - [Data entry solutions (27)](https://www.wearefiber.com/en/blog/tag/data-entry-solutions) - [Back office and help desk solutions (26)](https://www.wearefiber.com/en/blog/tag/back-office-and-help-desk-solutions) - [Ecommerce and order management (25)](https://www.wearefiber.com/en/blog/tag/ecommerce-and-order-management) - [Teleselling and telemarketing (17)](https://www.wearefiber.com/en/blog/tag/teleselling-and-telemarketing) - [Logistics management and food delivery (6)](https://www.wearefiber.com/en/blog/tag/logistics-management-and-food-delivery) - [Knowledge base (5)](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [CSR Projects (2)](https://www.wearefiber.com/en/blog/tag/csr-projects) - [healthcare (1)](https://www.wearefiber.com/en/blog/tag/healthcare) See all ## Related Posts ## [Omnichannel healthcare help desk: Why you need to outsource and more!](https://www.wearefiber.com/en/blog/omnichannel-healthcare-help-desk-why-you-need-to-outsource-and-more) May 10, 2023 As you might have noticed, especially in the post-pandemic period, the healthcare industry is... [CONTINUE READING](https://www.wearefiber.com/en/blog/omnichannel-healthcare-help-desk-why-you-need-to-outsource-and-more) ## [Looking to optimize customer care in the healthcare sector? Outsource it!](https://www.wearefiber.com/en/blog/looking-to-optimize-customer-care-in-the-healthcare-sector-outsource-it) April 14, 2023 The healthcare sector is constantly evolving, and customer care is becoming an increasingly... [CONTINUE READING](https://www.wearefiber.com/en/blog/looking-to-optimize-customer-care-in-the-healthcare-sector-outsource-it) ## [Recall service for health examinations: Why manage it in outsourcing](https://www.wearefiber.com/en/blog/recall-service-for-health-examinations-why-manage-it-in-outsourcing) April 4, 2023 In the world of healthcare, ensuring patient safety is of utmost importance. This includes regular... [CONTINUE READING](https://www.wearefiber.com/en/blog/recall-service-for-health-examinations-why-manage-it-in-outsourcing) [![logo bianco WAF](https://www.wearefiber.com/hs-fs/hubfs/logo%20bianco%20WAF.png?width=170&height=54&name=logo%20bianco%20WAF.png "logo bianco WAF")](https://www.wearefiber.com/it) #### [Certifications](https://www.wearefiber.com/it/le-nostre-certificazioni) | ![27002-588x600](https://www.wearefiber.com/hs-fs/hubfs/27002-588x600.png?width=50&name=27002-588x600.png) ![data destruction](https://www.wearefiber.com/hs-fs/hubfs/data%20destruction.png?width=50&height=50&name=data%20destruction.png) ![SOC 2 TYPE 1](https://www.wearefiber.com/hs-fs/hubfs/SOC%202%20TYPE%201.png?width=40&height=55&name=SOC%202%20TYPE%201.png) | ![iso_0000_Livello-3](https://www.wearefiber.com/hs-fs/hubfs/iso_0000_Livello-3.png?width=50&height=50&name=iso_0000_Livello-3.png) ![icon green](https://www.wearefiber.com/hs-fs/hubfs/icon%20green.png?width=50&height=50&name=icon%20green.png) ![soc-2](https://www.wearefiber.com/hs-fs/hubfs/soc-2.png?width=43&height=58&name=soc-2.png) | ![iso_0002_Livello-1](https://www.wearefiber.com/hs-fs/hubfs/iso_0002_Livello-1.png?width=50&name=iso_0002_Livello-1.png)![pci](https://www.wearefiber.com/hs-fs/hubfs/pci.png?width=50&height=50&name=pci.png)   | | --- | --- | --- | #### Contacts [info@wearefiber.com](mailto:info@wearefiber.com) Rruga “Don Bosko”, Kompleksi "Don Bosko", Kulla 7, kati I-re Tiranë #### Company - [Our story](https://www.wearefiber.com/en/about) - [Vision](https://www.wearefiber.com/en/approach) - [Meet our team](https://www.wearefiber.com/en/approach) - [Career](https://www.wearefiber.com/en/careers) #### Insights - [Blog](https://www.wearefiber.com/en/blog) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) #### Services - [**Customer Service**](https://www.wearefiber.com/en/customer-service-in-outsourcing) - [Ticket Management](https://www.wearefiber.com/en/ticket-management-in-outsourcing) - [Digital Customer Care](https://www.wearefiber.com/en/digital-customer-care) - [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1) - [Booking Office](https://www.wearefiber.com/en/booking-office-outsourcing) - [Smart Assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing) - [**Back office**](https://www.wearefiber.com/en/back-office-in-outsourcing) - [Data Entry](https://www.wearefiber.com/en/data-entry-outsourcing) - [Data Enrichment](https://www.wearefiber.com/en/data-enrichment) - [Document Management](https://www.wearefiber.com/en/gestione-documentale) - [Logistic Management](https://www.wearefiber.com/en/gestione-logistica) - [Order Management](https://www.wearefiber.com/en/gestione-ordini) - [**Process Management**](https://www.wearefiber.com/en/process-management-in-outsourcing) - [Control room](https://www.wearefiber.com/en/control-room-outsourcing) - [Quality Audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing) - [Robotic Process Automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing) - [**Outbound Marketing**](https://www.wearefiber.com/en/outbound-marketing) #### Industries - [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing) - [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing) - [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing) - [Retail](https://www.wearefiber.com/en/retail-in-outsourcing) - [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing) - [Mobility traveler](https://www.wearefiber.com/en/mobility-in-outsourcing) - [B2B Services](https://www.wearefiber.com/en/b2b-services-in-outsourcing) #### Newsletter ###### Follow us on - [Privacy Policy](https://www.wearefiber.com/en/privacy-policy) - [Cookie Policy](https://www.wearefiber.com/en/cookie-policy) - [Terms & Conditions](https://www.wearefiber.com/en/termini-e-condizioni) Back to top ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Public health in England is managed by the National Health Service (NHS). The NHS provides all levels of health care, from public health to hospital care. Most services received through the NHS are free, with some notable exceptions such as prescriptions; optometry and dentistry. Private healthcare is also available in England. As is the case in other European countries, access to a private structure is preferred as it offers shorter waiting lists and access to quality care. In fact, the sector studies show a migration of users towards private healthcare. However, this step leads to increased expectations of the reception and management of care processes. Users are no longer satisfied with mediocre service. How can private healthcare facilities improve and ensure a flawless customer experience? Accessible, available and protected information Data sharing, processes, and rapidly forming new resources is essential for healthcare facilities to adapt quickly to rising needs and have safe access to sensitive information. At We Are Fiber, our Outsourcing services have helped customers reduce their business process costs by up to 50%, have increased their commitment to service levels in terms of speed, quality and precision, and have even increased their differentiation on the market. Managing telephone inquiries Responding effectively to customer inquiries is one of the first things to consider. Very often, this becomes a discriminating factor in choosing a clinic. For example, Outsourcing the call center offers the possibility of expanding days and hours of service. Inquiries and assistance are managed by qualified support staff, thus streamlining processes, reducing waiting times, and leaving the reception staff wholly dedicated to their more complex activities. Suppose you want to improve the effectiveness of the booking process at your Healthcare Institute or Clinic. In that case, We Are Fiber offers an industry-specific, multilingual booking service (Italian/English/Spanish/French/German), with the possibility of 24-hour availability. Furthermore, with healthcare outsourcing, the company can reduce costs from fixed to flexible with a high-quality service Management of incoming calls to a healthcare or medical facility involves certain types of requests, such as bookings, cancellations, moving of appointments, and general and specific inquiries. These requests do not require specific medical skills or qualifications, which is why an outsourced service can professionally manage them. Outsourcing healthcare services with We Are Fiber We Are Fiber boasts extensive experience in managing reservations in the healthcare sector. Depending on the doctors’ priorities and the booking schedule, it is possible to manage the available places (appointments, locations) through inbound telephone activities, IT, and back-office services. Our service lightens the management of customer service and allows you to provide better quality services, even in high-traffic situations. Do you want to test the service for your company? Let's talk about it Our experts can help you define your business needs and the best outsourcing strategy. info@wearefiber.com Telephone (it) + 39 02 42 10 11 22 Telephone (United Kingdom) + 44 20 38 70 44 08", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Healthcare: outsourcing in the health sector", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/healthcare-1-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/08/25/healthcare-outsourcing-in-the-health-sector", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ```