Help Desk: a fundamental service for a call center that works
Giving customer assistance is a critical concern for companies. For this reason, many rely on an...
Particularly in this period in which the limitations of the healthcare sector have come to light, it is not possible to avoid considering that digital transformation could improve the services and performance of this crucial sector.
Until now, most of the systems and technologies implemented in this area concern administration, with the aim of providing patients with solutions that allow access to information related to their health.
However, this did not imply a real change of approach with an emphasis on new technologies. Yet, due to Covid-19, this path is beginning to change and the need to implement new digital and technological solutions in the health sector has become apparent.
Digital solutions in the healthcare sector
The limits of the healthcare sector have indeed become evident in recent months. It is clear that a digital health model would have been of help in dealing with the pandemic sweeping the globe.
Artificial intelligence in healthcare
One answer addressing the needs of patients, but also of use for management within healthcare facilities, is an automatic responder which is followed by pre-filled and pre-recorded responses. But, above all, chatbots would be especially helpful, through which people could ask questions and receive targeted responses.
An important advantage is that the chatbot can be used with programs that are usually already installed, such as WhatsApp or Telegram. This would allow information to be disseminated in a centralized manner, lighten the workload of any customer care and would give an important advantage to the patient, who would have the necessary answers.
Management of telephone requests
Responding to patients’ requests effectively is one of the first aspects to consider and very often becomes a discriminating factor in choosing a clinic. Through new technologies, it is possible to extend service days and hours, optimize agendas, streamline processes, reduce waiting times and dedicate reception staff to more complex activities.
If your institute or clinic wants to improve by making the booking procedure for medical services more punctual and efficient, We Are Fiber offers its experience in this sector, with the use of a CUP service with the possibility of 24 hour support and multilingual Italian / English / Spanish / French / German management.
Outsourcing in healthcare services with We Are Fiber
Entrusting hospital management services to a company for healthcare outsourcing allows you to optimize time and rely on specialists in the sector, thus obtaining better quality and more professional services.
In a hospital or medical facility, the management of incoming calls chiefly entails particular types of requests, including:
- booking of health services;
- cancellation of bookings;
- shifting of bookings;
- information requests.
These requests do not require specific medical skills or qualifications and can be easily, professionally and reasonably managed through outsourcing, even with high traffic volumes.
The We Are Fiber CUP booking management service can also provide for the management of outgoing traffic or all calls made by the structure for the following services:
- callback for booking confirmation;
- recalling for moving the canceled appointment (for reasons attributable to the providing body);
- sending an SMS message to remind the patient of the appointment;
This CUP booking management system lightens the internal workload of a clinic and allows users a service that is more efficient and of better quality.
Do you want to test the "CUP" service for your company?