--- title: "The whole truth about outsourcing: what it is and how it works" description: "Outsourcing: What is this service that has a strong impact on growth, productivity and service delivery?" --- [![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/en/) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) - [Customer Service](https://www.wearefiber.com/en/customer-service-in-outsourcing) - [Ticket management](https://www.wearefiber.com/en/ticket-management-in-outsourcing) - [Digital customer care](https://www.wearefiber.com/en/digital-customer-care) - [Help Desk](https://www.wearefiber.com/en/help-desk-in-outsourcing) - [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1) - [Booking office](https://www.wearefiber.com/en/booking-office-outsourcing) - [Smart assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing) - [Back Office](https://www.wearefiber.com/en/back-office-in-outsourcing) - [Data entry](https://www.wearefiber.com/en/data-entry-outsourcing) - [Data enrichment](https://www.wearefiber.com/en/data-enrichment) - [Document management](https://www.wearefiber.com/en/gestione-documentale) - [Logistic management](https://www.wearefiber.com/en/gestione-logistica) - [Order management](https://www.wearefiber.com/en/gestione-ordini) - [Process Management](https://www.wearefiber.com/en/process-management-in-outsourcing) - [Control room](https://www.wearefiber.com/en/control-room-outsourcing) - [Quality audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing) - [Robotic process automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing) - [Outbound Marketing](https://www.wearefiber.com/en/outbound-marketing) - Industry - [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing) - [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing) - [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing) - [Retail](https://www.wearefiber.com/en/retail-in-outsourcing) - [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing) - [Mobility](https://www.wearefiber.com/en/mobility-in-outsourcing) - [Travel](https://www.wearefiber.com/en/travel-in-outsourcing) - [B2B services](https://www.wearefiber.com/en/b2b-services-in-outsourcing) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) # The whole truth about outsourcing: what it is and how it works January 31, 2022 5 minutes to read Small and medium-sized enterprises, even if they manage to be successful, find themselves in difficulty when faced with the need and desire to increase their presence in the market. Expanding a business is never as easy as one thinks. Yet, for entrepreneurs, there is a single solution: outsourcing. In this article, we will delve into what outsourcing is and how it can be useful for your business.  In recent times, outsourcing services have become widely used, not merely by large companies as was the case in the past, but this model has become accessible and affordable even to small businesses.  Before revealing the truths about outsourcing, you need to understand that to start a quality process that can really take your business to the next level, you need to orient yourself and be able to choose the best professionals to rely on.  **We Are Fiber** is a company that specializes in providing outsourcing services. Thanks to its experience and ability, it provides companies with a dedicated team that studies its products and services, uses the software that the client company usually uses, and takes care of customer relations. Based on the requests and needs of the company, a multilingual team can be established to manage [customer care](https://www.wearefiber.com/en/customer-care/), [outbound services](https://www.wearefiber.com/en/outbound/), [data entry](https://www.wearefiber.com/en/data-entry/) and [smartsourcing](https://www.wearefiber.com/en/smartsourcing/).  ## **What is outsourcing?** ![What is outsourcing](https://static.hsstatic.net/BlogImporterAssetsUI/ex/missing-image.png) **Outsourcing** is used in the context of the outsourcing of services. In particular, it indicates the outsourcing of certain activities, or parts of the production processes, or some phases of the support processes.   The meaning of outsourcing is not always clear-cut. In some cases, it means the total entrusting of an activity to an external company. In other cases, however, it is decided to outsource only a part of the services or activities that require particular skills and know-how or that distract the company from its core business.  ## **Outsourcing of services** In recent years, there has been exponential growth in the reliance on outsourcing. This is especially the case with relying on external companies for activities and secondary services in the realms of production, sales, support and the development of the product.    Companies that rely on We are Fiber decide to outsource services such as personnel management, administration and finance, transport and logistics, safety and quality, marketing, and support and assistance.  ## **Outsourcing contract: what you need to know**   The **outsourcing contract** is an agreement where a company decides to rely on an external party by delegating a service or a process. **Outsourcing contracts** are atypical, which means that they are not regulated explicitly by the civil code or the law, but may be treated as procurement services contracts. As a result of outsourcing, companies can entrust secondary activities to external companies and free up energy to be used in business-oriented areas.  Outsourcing can take place in many ways, such as by way of: - a tender contract - a work contract  - subcontracting Outsourcing always includes a mandate, an element that distinguishes it from other similar situations. ## **Approach: what are the steps to outsource services?** Has it become necessary for your company to outsource some activities or services, but you are not clear how to proceed?  To choose the right partner, various aspects must be taken into consideration, such as its reliability and flexibility. Because every company is different, so every project must be tailor-made.  We at **We Are Fiber** work alongside companies, supporting our customers in promoting their business and strength in the market, allowing internal resources to devote themselves to the core business without distractions. In this way, our customers can increase earnings with a low investment. ### **The approach of We Are Fiber**   - **Try and Buy**   The We Are Fiber approach allows companies to test services before purchasing them for a period of two months. We study your workflows and together identify the services and team to be formed. After two months of testing, you will be able to evaluate our reports and the team's performance, and decide whether to continue.   - **Quality Control**   We check the execution of operations and the correctness of the information given to your customers. For teams of more than 5, a team leader is assigned to control the team and its performance. In addition, you can add quality control to verify the accuracy of the information processed by data entry and customer care services.   - **Reporting**   Each campaign is monitored and tracked to send you accurate reports. Reports can be intraday, daily, weekly, and monthly, and are a tool to receive an overview of the team's activities and to collect data and insights on your customers.   - **Nearshore**   Training and asset control are facilitated, because we are in the same time zone as you. Choosing a nearshore partner allows you to meet and coach the team in person, monitor its performance, and collaborate more easily. Our experts can help you define your business goals and outsourcing strategy by analyzing your business model and your existing operational process. We have a proven track record of success, gained by helping companies in various sectors, such as food, e-commerce, administration and accounting, transport and logistics, and healthcare.  **[Submit a request](https://www.wearefiber.com/it/schedule/)** to speak to one of our experts.   Email: info@wearefiber.com Phone (It): +39 02 42 10 11 22 Phone (UK): +44 20 38 70 44 08   - - - - - [mailto:?subject='https://www.wearefiber.com/en/blog/2020/12/04/the-whole-truth-about-outsourcing-what-it-is-and-how-it-works'](mailto:?subject='https://www.wearefiber.com/en/blog/2020/12/04/the-whole-truth-about-outsourcing-what-it-is-and-how-it-works') [Social and customer care service](https://www.wearefiber.com/en/blog/tag/social-and-customer-care-service), [Outsourcing and Process management solutions](https://www.wearefiber.com/en/blog/tag/outsourcing-and-process-management-solutions) ### Recent posts ### Post tag - [Social and customer care service (100)](https://www.wearefiber.com/en/blog/tag/social-and-customer-care-service) - [Outsourcing and Process management solutions (62)](https://www.wearefiber.com/en/blog/tag/outsourcing-and-process-management-solutions) - [Data entry solutions (27)](https://www.wearefiber.com/en/blog/tag/data-entry-solutions) - [Back office and help desk solutions (26)](https://www.wearefiber.com/en/blog/tag/back-office-and-help-desk-solutions) - [Ecommerce and order management (25)](https://www.wearefiber.com/en/blog/tag/ecommerce-and-order-management) - [Teleselling and telemarketing (17)](https://www.wearefiber.com/en/blog/tag/teleselling-and-telemarketing) - [Logistics management and food delivery (6)](https://www.wearefiber.com/en/blog/tag/logistics-management-and-food-delivery) - [Knowledge base (5)](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [CSR Projects (2)](https://www.wearefiber.com/en/blog/tag/csr-projects) - [healthcare (1)](https://www.wearefiber.com/en/blog/tag/healthcare) See all ## Related Posts ## [Back office customer service: who it is and what it does](https://www.wearefiber.com/en/blog/2021/05/17/back-office-customer-service-who-it-is-and-what-it-does) January 31, 2022 Today, the customer is the center around which every business activity revolves, and within this... [CONTINUE READING](https://www.wearefiber.com/en/blog/2021/05/17/back-office-customer-service-who-it-is-and-what-it-does) ## [What is customer service and how is it used?](https://www.wearefiber.com/en/blog/2020/09/18/what-is-customer-service-and-how-is-it-used) September 18, 2020 If you have a company, you will surely understand how important **customer service is** and know how... [CONTINUE READING](https://www.wearefiber.com/en/blog/2020/09/18/what-is-customer-service-and-how-is-it-used) ## [Ticketing systems: what they are and how to make the most of them](https://www.wearefiber.com/en/blog/2021/01/04/ticketing-systems-what-they-are-and-how-to-make-the-most-of-them) January 31, 2022 For many companies, requests for support from customers are numerous and can occur at different... 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Expanding a business is never as easy as one thinks. Yet, for entrepreneurs, there is a single solution: outsourcing. In this article, we will delve into what outsourcing is and how it can be useful for your business. In recent times, outsourcing services have become widely used, not merely by large companies as was the case in the past, but this model has become accessible and affordable even to small businesses. Before revealing the truths about outsourcing, you need to understand that to start a quality process that can really take your business to the next level, you need to orient yourself and be able to choose the best professionals to rely on. We Are Fiber is a company that specializes in providing outsourcing services. Thanks to its experience and ability, it provides companies with a dedicated team that studies its products and services, uses the software that the client company usually uses, and takes care of customer relations. Based on the requests and needs of the company, a multilingual team can be established to manage customer care, outbound services, data entry and smartsourcing. What is outsourcing? Outsourcing is used in the context of the outsourcing of services. In particular, it indicates the outsourcing of certain activities, or parts of the production processes, or some phases of the support processes. The meaning of outsourcing is not always clear-cut. In some cases, it means the total entrusting of an activity to an external company. In other cases, however, it is decided to outsource only a part of the services or activities that require particular skills and know-how or that distract the company from its core business. Outsourcing of services In recent years, there has been exponential growth in the reliance on outsourcing. This is especially the case with relying on external companies for activities and secondary services in the realms of production, sales, support and the development of the product. Companies that rely on We are Fiber decide to outsource services such as personnel management, administration and finance, transport and logistics, safety and quality, marketing, and support and assistance. Outsourcing contract: what you need to know The outsourcing contract is an agreement where a company decides to rely on an external party by delegating a service or a process. Outsourcing contracts are atypical, which means that they are not regulated explicitly by the civil code or the law, but may be treated as procurement services contracts. As a result of outsourcing, companies can entrust secondary activities to external companies and free up energy to be used in business-oriented areas. Outsourcing can take place in many ways, such as by way of: a tender contract a work contract subcontracting Outsourcing always includes a mandate, an element that distinguishes it from other similar situations. Approach: what are the steps to outsource services? Has it become necessary for your company to outsource some activities or services, but you are not clear how to proceed? To choose the right partner, various aspects must be taken into consideration, such as its reliability and flexibility. Because every company is different, so every project must be tailor-made. We at We Are Fiber work alongside companies, supporting our customers in promoting their business and strength in the market, allowing internal resources to devote themselves to the core business without distractions. In this way, our customers can increase earnings with a low investment. The approach of We Are Fiber Try and Buy The We Are Fiber approach allows companies to test services before purchasing them for a period of two months. We study your workflows and together identify the services and team to be formed. After two months of testing, you will be able to evaluate our reports and the team's performance, and decide whether to continue. Quality Control We check the execution of operations and the correctness of the information given to your customers. For teams of more than 5, a team leader is assigned to control the team and its performance. In addition, you can add quality control to verify the accuracy of the information processed by data entry and customer care services. Reporting Each campaign is monitored and tracked to send you accurate reports. Reports can be intraday, daily, weekly, and monthly, and are a tool to receive an overview of the team's activities and to collect data and insights on your customers. Nearshore Training and asset control are facilitated, because we are in the same time zone as you. Choosing a nearshore partner allows you to meet and coach the team in person, monitor its performance, and collaborate more easily. Our experts can help you define your business goals and outsourcing strategy by analyzing your business model and your existing operational process. We have a proven track record of success, gained by helping companies in various sectors, such as food, e-commerce, administration and accounting, transport and logistics, and healthcare. Submit a request to speak to one of our experts. 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