Smartsourcing
Managing and streamlining your business process
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and get an evaluation in 30 min
Our Smartsourcing services are designed to enhance your and standardise your daily tasks, in order to save and focus on your core business.
Payroll
Outsourced Payroll management can help you streamline your staff accounting activities, with no fixed costs and a flexible work schedule.
This service is deployed by resources with financial skills, who can manage quantitative and qualitative information with a high level of accuracy and confidentiality.
Metrics tracked
- Number of Payrolls per Hour
Technologies used
- Zendesk
- Specific CRMs
Some of our clients
- Unica SPA
Accounting
We can help you manage all your accounting duties, such as general accounting, customer accounting, supplier accounting and treasury.
Our operators guarantee flexibility according to the seasonality of your business, respect of data protection and a privacy procedure, in compliance with EU regulations.
Metrics tracked
- Data Storage Speed
- Transactions Completed
- Operator Invoice Typing Speed
Softwares used
- SAP
- Buffetti
Some of our clients
- Unica SPA
Case study
Our solution for KeyStone
- Market Research
- Survey
The researching and head hunting company hired us for a European market research campaign that aimed to contact English, German, Italian, French and Spanish companies to complete the surveys in a given timespan and according to the company quality standards.
- 8 full time equivalent
- 400 surveys prepared
- 15-30 mins Average Handling Time
- 4 languages
Quality Check
Increase the effectiveness of your outsourced services with a Quality Check team who will supervise resources and tasks.
The Quality Check is performed by operators based in their area of reference and it involves a spot-check of inbound and outbound calls, check of data entered and alignment to standards.
Metrics tracked
- Knowledge of Product/Service
- Call Opening
- Call Closing
- Tone/Empathy
- Multilingual Grammar Check
Softwares used
- custom wearefiber softwares
Some of our clients
- Just Eat
- Brico Bravo
- Vodafone
- Unica SPA
Process automation
We can map your existing business processes and analyse single activities, in order to suggest possible areas for improvement and automation and new processes.
Our services include continuous monitoring and consulting, to ensure you with an immediate saving by outsourcing the whole process or a part of it.
Metrics tracked
- Time Saving
- Costs Saving
Softwares used
- A highly skilled team
Some of our clients
- Just Eat
- SoccerTime
Approach
Building trusttogether
Try and Buy
You can test our services for up to two months before starting a partnership with us.
Quality Control
We control the correct execution of all tasks and the accuracy of the information provided to your customers, even on smaller teams: groups over 5 members are supervised by a Team Leader to monitor the performance of your outsourced team.
Reporting
Each campaign is monitored and tracked to provide you with the most accurate reports.
Nearshore
Training and monitoring of the resources are much easier as we are just one hour ahead GMT timezone.
Control room
Our specialists can control and monitor your company's technologic equipment and assets, such as server rooms.
We perform a safe and continuous monitoring to ensure an immediate intervention, based on the different alert levels set by your company.
Metrics tracked
- Specialists
Softwares used
- PRTG
Virtual assistant
A Virtual Assistant can be a valuable support for small businesses or freelance professionals, with no fixed costs.
According to your needs, we can support you with an automated process or a multilingual operator.
Advantages
- Less time-consuming activities.
- Better management of customer relationship.
- Less fixed costs, as you only pay for hours worked.
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