Social and customer care service (2)

Why do companies outsource customer service? This is indeed a legitimate question considering that...

Customer satisfaction is the most important element when it comes to retaining loyal customers,...

Small and medium-sized enterprises, even if they manage to be successful, find themselves in...

The cost of social customer care is an element that every company should keep in mind. Yet, the...

80% of companies believe they provide their customers with professional customer experience. In...

The live chat feature is an open channel of communication with the customer, where you can answer...

What is a virtual assistant?

A virtual assistant is a personal assistant that works remotely to...

Opinions on the virtual secretary are extremely flattering among professionals and companies that...

If you don't measure the value of your customer service, how will you understand the success of...

Customer care is becoming more and more sophisticated with companies prioritising customer...