Social and customer care service (3)

Today, selling a quality product is certainly a good start when it comes to attracting customers,...

Customer care faces a new dilemma today: how to go about organizing social customer care. Any...

Customer loyalty is an extremely important step for several reasons. First of all, winning a new...

Perhaps your business needs a call center and you are wondering how to optimize your assistance...

If your company is expanding rapidly and winning more customers, including across borders, you will...

Social customer care, as you can perhaps guess from the name, concerns fundamental social tools to...

Email could be considered an obsolete communication tool, now surpassed by the most efficient and...

Traditional assistance channels are not always adequate. Let us think of e-mail or telephone...

In an increasingly digitized world, where customer needs are changing, it is becoming more...

In recent years, young and old alike can boast considerable confidence when it comes to digital...