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Social and customer care service (5)

Multilingual assistance: how to guarantee a customer service that overcomes language barriers

As companies increasingly cross international borders, the need to host a customer service that can...

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Improve Customer Service Skills

Customer support is the most important aspect to focus on in order to improve the relationship with...

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Live chat: the strategic tool for your business

Traditional assistance channels are not always adequate. Consider email or telephone contact: often...

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How to improve customer service in the Social Media age?

Customer Service strategies have changed a lot throughout the years. Customer service in social...

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Is your call center failing? See our advice on how to make it succeed

If your call center productivity is struggling to take off and you are looking for a way to...

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How can Customer Service be monitored and evaluated

Competitiveness in the 21st century has completely changed the way companies deliver Customer...

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How to monitor customer service

The support team continually works to achieve its goals and improve customer satisfaction....

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Customer Service: mistakes to avoid

On our site several times, we have stressed the importance of a customer service that is proactive...

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Customer service: why it is important to provide a personalized experience

One of the most common customer service strategies emphasizes calling the customer by name. It is a...

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Customer care: a gold mine of information for your e-commerce business

Having a complete e-commerce business, consisting of a variety of products and an intuitive and...

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