Customer Success: what is it and how to use it
In this article, we analyze what customer success is and how it can positively impact the fate of a...
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Social and customer care service (6)
Customer Loyalty, the importance of retaining the customer
A key role of marketing is customer loyalty, which is the set of activities aimed at strengthening...
Customer engagement: personalized communication for the success of the brand
Satisfied customers are the true value of a company: they buy products and services more often and...
Emerging Technologies in Customer Service
There is no doubt that emerging technologies are a key factor for companies to give the best ...
Customer and employee experiences must walk hand in hand
A positive and satisfying customer experience is the starting point for any company. However, the ...
Do your customers remember you? Newsletters as a customer care strategy
Most companies use e-mail to communicate with their customers, but many overlook one of the most...
Guide to outsourcing: everything you need to know
Outsourcing has become a widespread business practice for some time and, with the current pandemic...
Customer Service for E-commerce: Are you managing it right?
Customer service in an e-commerce business is an essential element to implement in order to...
Customer experience: best practices and mistakes to avoid
The era before the web, paradoxically, was simpler for companies. Consumers had few tools to...
Customer Centric Approach: Is A Good Customer Care Service Enough?
“The Customer Centric Model” improves your business. In recent years, this phrase is often cited as...