Social and customer care service (8)

The Covid-19 pandemic has profoundly changed the relationships between people, but also the...

In companies, the figure of the customer success manager is becoming commonplace, one who has the...

Companies are giving more and more importance to customer care solutions. Customers experience has...

The digital customer care specialist is one of the new professional figures created in the context...

It is important to understand the meaning of the term ‘customer service’, even if we have heard it...

The pandemic and the consequent lockdown have generated a significant increase in requests for...

Customer satisfaction equates to a greater number of sales and a higher level of customer...

Over the years, Customer Experience has seen some crucial changes in many different aspects. Before...

We are in an era where technological innovations have enriched corporate life across a variety of...

Inbound and outbound call centers are essential services for companies. Indeed, every company needs...