We Are Fiber Blog - English

If you don't measure the value of your customer service, how will you understand the success of...

When a company is faced with the need to expand its services or hire new resources for its team,...

Customer care is becoming more and more sophisticated with companies prioritising customer...

Two terms widely used in the call center sector are Multichannel and Omnichannel. These words tend...

Today, selling a quality product is certainly a good start when it comes to attracting customers,...

Online sales have grown dramatically in recent years! But all that glitters is not gold. Managing...

Globalization has changed the modern world, breaking down the barriers and reducing the distances...

A multinational that operates abroad, or that intends to extend its range of action beyond national...

The Help Desk, also called The Service Desk, is essentially the first level of support services for...

Customer care faces a new dilemma today: how to go about organizing social customer care. Any...