--- title: We Are Fiber Blog - English (8) description: We Are Fiber Blog - English version (8) --- [![](https://www.wearefiber.com/hs-fs/hubfs/Risorsa%2037.png?width=273&height=90&name=Risorsa%2037.png)](https://www.wearefiber.com/en/) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) - [English](https://www.wearefiber.com/en/blog) - [Italiano](https://www.wearefiber.com/it/blog) English - [Customer Service](https://www.wearefiber.com/en/customer-service-in-outsourcing) - [Ticket management](https://www.wearefiber.com/en/ticket-management-in-outsourcing) - [Digital customer care](https://www.wearefiber.com/en/digital-customer-care) - [Help Desk](https://www.wearefiber.com/en/help-desk-in-outsourcing) - [Chatbot](https://www.wearefiber.com/en/chatbot-in-outsourcing-1) - [Booking office](https://www.wearefiber.com/en/booking-office-outsourcing) - [Smart assistance](https://www.wearefiber.com/en/smart-assistance-in-outsourcing) - [Back Office](https://www.wearefiber.com/en/back-office-in-outsourcing) - [Data entry](https://www.wearefiber.com/en/data-entry-outsourcing) - [Data enrichment](https://www.wearefiber.com/en/data-enrichment) - [Document management](https://www.wearefiber.com/en/gestione-documentale) - [Logistic management](https://www.wearefiber.com/en/gestione-logistica) - [Order management](https://www.wearefiber.com/en/gestione-ordini) - [Process Management](https://www.wearefiber.com/en/process-management-in-outsourcing) - [Control room](https://www.wearefiber.com/en/control-room-outsourcing) - [Quality audit](https://www.wearefiber.com/en/quality-audit-in-outsourcing) - [Robotic process automation](https://www.wearefiber.com/en/robotic-process-automation-in-outsourcing) - [Outbound Marketing](https://www.wearefiber.com/en/outbound-marketing) - Industry - [Healthcare](https://www.wearefiber.com/en/healthcare-in-outsourcing) - [Ecommerce](https://www.wearefiber.com/en/ecommerce-in-outsourcing) - [Food delivery](https://www.wearefiber.com/en/food-delivery-in-outsourcing) - [Retail](https://www.wearefiber.com/en/retail-in-outsourcing) - [Finance & Insurance](https://www.wearefiber.com/en/finance-e-insurance-in-outsourcing) - [Mobility](https://www.wearefiber.com/en/mobility-in-outsourcing) - [Travel](https://www.wearefiber.com/en/travel-in-outsourcing) - [B2B services](https://www.wearefiber.com/en/b2b-services-in-outsourcing) - [Approach](https://www.wearefiber.com/en/approach) - [About](https://www.wearefiber.com/en/about) - [CSR projects](https://www.wearefiber.com/en/blog/tag/csr-projects) - [Knowledge base](https://www.wearefiber.com/en/blog/tag/knowledge-base) - [Governance](https://www.wearefiber.com/en/governance) - [Blog](https://www.wearefiber.com/en/blog) - [Careers](https://www.wearefiber.com/it/careers) - [Contacts](https://www.wearefiber.com/en/contacts) # We Are Fiber Blog - English ## [Outsourcing of payroll: what it is and how it works](https://www.wearefiber.com/en/blog/2021/01/29/outsourcing-of-payroll-what-it-is-and-how-it-works) January 31, 2022 An **outsourced payroll** is a service that is becoming increasingly popular and winning many... [READ MORE](https://www.wearefiber.com/en/blog/2021/01/29/outsourcing-of-payroll-what-it-is-and-how-it-works) ## [The importance of accounting services for an agile and lean company](https://www.wearefiber.com/en/blog/2020/11/10/the-importance-of-accounting-services-for-an-agile-and-lean-company) January 31, 2022 The constant evolution of the current regulatory, economic and financial framework, combined with... [READ MORE](https://www.wearefiber.com/en/blog/2020/11/10/the-importance-of-accounting-services-for-an-agile-and-lean-company) ## [Payroll and Accounting Data Entry](https://www.wearefiber.com/en/blog/2019/04/30/payroll-and-accounting-data-entry) January 31, 2022 Every company needs a **payroll and accounting clerk**. Depending on the size of the company, a lot of **...** [READ MORE](https://www.wearefiber.com/en/blog/2019/04/30/payroll-and-accounting-data-entry) ## [The advantages of an assisted live chat in terms of productivity and image return](https://www.wearefiber.com/en/blog/2020/08/27/the-advantages-of-an-assisted-live-chat-in-terms-of-productivity-and-image-return) January 31, 2022 The **live chat feature** is an open channel of communication with the customer, where you can answer... [READ MORE](https://www.wearefiber.com/en/blog/2020/08/27/the-advantages-of-an-assisted-live-chat-in-terms-of-productivity-and-image-return) ## [What are the best outsourced front office services for businesses?](https://www.wearefiber.com/en/blog/2021/01/07/what-are-the-best-outsourced-front-office-services-for-businesses) January 31, 2022 The goal of all companies is simple: to achieve maximum results with minimum effort. In practice,... [READ MORE](https://www.wearefiber.com/en/blog/2021/01/07/what-are-the-best-outsourced-front-office-services-for-businesses) ## [What is a virtual assistant and what do they do?](https://www.wearefiber.com/en/blog/2019/09/06/what-is-a-virtual-assistant-and-what-do-they-do) January 31, 2022 ## What is a virtual assistant? A virtual assistant is a personal assistant that works remotely to... [READ MORE](https://www.wearefiber.com/en/blog/2019/09/06/what-is-a-virtual-assistant-and-what-do-they-do) ## [What are data transcription services?](https://www.wearefiber.com/en/blog/2019/07/02/what-are-data-transcription-services) January 31, 2022 Have you ever worked as a journalist, content creator or a video editor? Maybe your company needs... [READ MORE](https://www.wearefiber.com/en/blog/2019/07/02/what-are-data-transcription-services) ## [Virtual secretary: what it is and how it works](https://www.wearefiber.com/en/blog/2021/06/04/virtual-secretary-what-it-is-and-how-it-works) January 31, 2022 **Opinions on the virtual secretary** are extremely flattering among professionals and companies that... [READ MORE](https://www.wearefiber.com/en/blog/2021/06/04/virtual-secretary-what-it-is-and-how-it-works) ## [Reduce labor costs with payroll outsourcing](https://www.wearefiber.com/en/blog/2020/09/11/reduce-labor-costs-with-payroll-outsourcing) January 31, 2022 **Managing personnel** does not only mean supervising their work and applying all of the legal and... [READ MORE](https://www.wearefiber.com/en/blog/2020/09/11/reduce-labor-costs-with-payroll-outsourcing) ## [Process automation: the 6 new applications of “intelligent” business](https://www.wearefiber.com/en/blog/2021/02/01/process-automation-the-6-new-applications-of-intelligent-business) January 31, 2022 **Process automation** includes all those technological solutions to automate work activities. The... 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Payroll represents the management and processing of the payrolls of the employees of a company and related activities. Until a few years ago, payroll management was much more linear and did not require a great deal of commitment from the company. Today, however, there are usually far too many contracts with different clauses and footnotes for each employee. Payroll is therefore not exclusively concerned with presenting the employee with a paycheck at the end of the month, but must face a series of complex operations that require a high degree of specialization. Companies therefore have to undertake additional work, which is not part of their “core business” and which risks wasting time and increasing costs, to the detriment of productivity. In this context, We Are Fiber, a company specialized in outsourcing services, comes into play. In addition to payroll, we also deal with the outsourcing of debt collection, teleselling, telemarketing, data entry, etc. Payroll outsourcing: what are the main activities? The activities required by payroll are diverse, starting with the processing and management of payrolls. Other branches that deserve special attention are the management of attendance and absences, as well as holidays and travel. In what follows, we analyze how to handle these tasks in the best possible manner. Outsourced payroll: payroll processing The first operation guaranteed by outsourced payroll is the processing of payslips. This is often a tough job if done by a human, but it gets far smoother and faster with software designed to outsource payroll. This software is based on elaborate databases that allow you to print payslips quickly in PDF format and keep all employee data in order. However, this is rather complex software that must be managed by industry experts to make the most of the technology. There are, in fact, certain specific or exceptional cases that require a different procedure. For this reason, We Are Fiber uses only adequately trained and prepared staff, to manage any hitch or issue professionally. The management of attendance and absences Certainly in the public sphere, absenteeism is a problem that causes various disservices and economic losses. For large companies, which work on shifts or without fixed hours, it becomes extremely difficult to manage attendance and absences. In public administration, as well as in private companies, these problems are generally circumvented with stamping systems or attendance detection. The tag of the past, however, has now been almost supplanted by magnetic cards, decidedly more functional and interactive, capable of sending information in real time to a special software. The extrapolated data is then transferred to other programs, such as Excel or Access, so as to have a clear overview of attendance and absence rates. This solution is ideal for companies with multiple offices and branches, ensuring a constantly updated database. Holidays and business trips Like attendance and absence rates, managing holidays and business trips can also be extremely complicated for companies with many workers. Payroll outsourcing, once again, comes to the rescue to handle any problems that may occur. The complexity of managing holidays derives from the fact that, in the vast majority of cases, all workers request them in the same periods: Christmas, New Year, Easter, summer, etc. We at We Are Fiber provide you with specific computer programs to organize holidays and transfers in a structured manner. In this process, the human aspect should not be lacking, even given the technological context. For example, if an employee asks for leave to attend his daughter's wedding, it is advisable to grant this, regardless of elaborate algorithms. In this way, the trust and esteem between the company and employee is strengthened, where the latter feels more motivated and therefore becomes more productive. Payroll outsourcing: the advantages Outsourcing payroll, like any other outsourcing activity, allows a company to free itself from intensive and tedious commitments and focus more on its business. Secondly, costs are cut and downtime is reduced, all to the benefit of business profit and productivity. Payroll management activities allow for the optimization of personnel accounting, without the need to face the costs of an internal resource. Outsourcing ensures more effective payroll processing and vacation, shift and travel management services, increasing employee satisfaction and reducing complaints. The entire working environment benefits, where there is an air of positivity and greater collaboration. We at We Are Fiber are able to create tailor-made solutions for you, making use of specialized resources for payroll management. Would you like to know more? Contact us now!", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Outsourcing of payroll: what it is and how it works", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/Payroll-in-outsourcing-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2021/01/29/outsourcing-of-payroll-what-it-is-and-how-it-works", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "The constant evolution of the current regulatory, economic and financial framework, combined with continuous technological innovation, has imposed profound changes on companies, which need to be as agile and lean as possible . Managing a business means adapting processes in accordance with the legislative, regulatory and procedural context, which have a significant impact on tax, accounting and legal compliance. If you want to know how to adapt accounting services to suit your company requirements, contact us at We Are Fiber. With our accounting services, we can fully support you in the management of general accounting, supplier accounting, customer accounting and treasury activities. In particular, our resources are able to offer you flexibility based on seasonality, data protection according to an ethical code, and a privacy procedure, where these services are aligned with European regulations. Advantages for companies One of the main objectives of companies is to make processes and systems more efficient, so minimizing risk. Accounting services are aimed at supporting companies and helping them to meet the economic-financial information requirements in the sector in which they operate. The outsourcing of activities strictly related to accounting and tax compliance includes various services, such as the management of data entry and the declaration of financial statements and tax returns. Companies that outsource are therefore freed from such a series of tasks, being able to allocate their human and economic resources to the activities most closely related to their core business. This saves valuable time and optimizes the skills of each individual employee, who feels even more motivated to perform the job for which he or she was hired. Accounting services link finance and administration skills to fiscal ones, so the company is perfectly up to date and compliant with current laws and regulations. Budget management and analysis Among the most important accounting services are budget management and analysis. Some companies mistakenly classify accounting data as superfluous information, or perhaps as somewhat dispensable, and consider accounting as a simple bureaucratic requirement. Yet, such activities represent the necessary basis for measuring company performance and ensure the optimization of the tax system. Indeed, it is about gauging how healthy a company actually is. With this in mind, we at We Are Fiber provide experienced staff specialized in administrative activities, capable of building advanced financial statements, prospective situations, and periodic reports to evaluate the economic, equity and financial performance of a company. We share all the collected data with you and build reports according to your needs. This accounting process is then completed with a balance sheet analysis. We are able not only to highlight the strengths and weaknesses of your company, but also to identify the most appropriate solutions to resolve critical issues in a reasonably short space of time. Accounting and tax services For companies that outsource the entire administrative process, We Are Fiber takes care of the ordinary management of the mandatory accounting and statutory aspects. If necessary, we are also able to create basic or advanced reporting tools, which are easy to read and understand, in order to determine the performance of each type of business from an economic, financial and equity point of view. We also handle periodic tax and social security obligations. which are considered mandatory. For those who prefer to manage the administrative-accounting process fully or partially within the company, we take care of those activities that require more skills, such as declarative processes, tax obligations or inter-annual periodic situations. All the data produced by the accounting and administrative services is handled with the most modern IT techniques, ensuring a final result marked by confidentiality, timeliness and reliability. What are the main accounting services for companies? The primary accounting services that companies need are as follows: telematic services administrative and accounting management administrative staff management temporary assistance in administrative and accounting matters tax representation for non-resident individuals in Italy services in the context of securitization transactions and guaranteed bank bond issuance programs electronic archiving / replacement storage 730 and Unico PF processing via the web platform preparation of periodic reporting packages (cash flow, customer and / or supplier aging, etc.) conversion of the data obtained by the Shared Service Centers from group accounting principles to local ones preparation of accounting registers (inventory book, journal and asset book) and tax registers (keeping VAT registers) according to local regulations through interface with the SSC and management of related tax obligations support in resolving tax and accounting doubts For more information, contact us at We Are Fiber, where we are ready to provide comprehensive answers to any of your questions. Contact us and we will put our experience behind your business.", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "The importance of accounting services for an agile and lean company", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/accounting-1-768x432.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/11/10/the-importance-of-accounting-services-for-an-agile-and-lean-company", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Every company needs a payroll and accounting clerk. Depending on the size of the company, a lot of payroll and accounting data entry work is often needed. Usually, Payroll and Accounting clerks have a lot of other tasks to manage. Since data entry is usually very time consuming, it might stall their work. Therefore, many companies choose to outsource payroll and accounting data entry fully or partially. Read more about outsourcing data entry Payroll and Accounting Data Entry Tasks Payroll clerks usually deal with tasks such as employee management, collecting timekeeping information, calculating payroll based on hours worked, leaves, overtime, etc. In addition, they also manage and calculate tasks and deductions, staff bonuses, verify information, investigate discrepancies, update and maintain the information, etc. A payroll clerk will also need to perform a lot of data entry work. For instance, a payroll clerk would need to enter timekeeping information, schedules, hours worked in the system. They would also need to calculate payroll information based on the information they have entered. In addition, they need to enter the calculated data into a report. If a company has a big number of employees, it would be impossible for one single person to manage all these tasks. Therefore, the companies would need to allocate a lot of resources to the Finance and Accounting department. However, if a company outsources part of these tasks, let's say, the entry-level ones, the processes will be finished faster. To add, the cost of maintaining a Finance and Accounting department would subsequently be lower. On the other side, an accounting clerk has just as many tasks to perform. Among those tasks are spreadsheet management, invoice processing; accounts payable files and records maintaining, invoice uploading, etc. The above-mentioned tasks all require data entry. Why outsource payroll and accounting data entry? Firstly, a popular reason why companies outsource is to cut costs. This applies not only to outsourcing payroll and accounting data entry tasks but to every outsourced process. In-house costs do not include only employee costs and employee benefits but also costs related to technology and software. Secondly, companies outsource for specialized support. By outsourcing the process, companies are delegating the tasks to a team with more expertise. This scenario is ideal for startups because it is a better option than managing it themselves or hiring an expensive team. Moreover, outsourcing expands the pool of talent and expertise to global dimensions. Thirdly, recruitment and training are two reasons that are also of great importance. Not only do they translate to additional costs, but to more wasted time as well. And if a team member doesn't pass the test period or, for some reason, decides to leave, the recruitment and training process needs to start again. Fourthly, outsourcing helps reduce risks of fraud. This is related to several aspects. One of them is working with expert and specialists and the other is having a quality team. A good outsourcing partner will also employ a quality assurance team to lend a pair of extra eyes and avoid any mistakes. In addition, fraud can be avoided because the extra control ensures that no illegal moves are made by employees. Fifthly, small companies and startups that are growing usually decide to outsource payroll and accounting data entry or management since it helps them increase control, allocate resources to activities that help grow their business. Lastly, an important reason is being in control and having more visibility. An outsourcing partner can generate detailed reports to help stakeholders have more visibility over the financial situation. Outsourcing the full process A Finance and Accounting department is made up of the following processes: accounts payable, accounts receivable, payroll, reporting, and quality. It is not only big sized companies that outsource payroll and accounting data entry. Startups do that too because it helps to minimize costs. Instead of allocating a lot of budget to maintaining a full financial department, companies can outsource the processes to experts. This helps to be in control, ensure quality as well as to avoid risks. Outsourcing the full process includes customer service, following up, data entry, back office, accounting, financial control, payroll, etc. We Are Fiber We Are Fiber is specialized in smart-sourcing, helping companies focus on their core business while our experts manage knowledge and routine processes. Companies that outsource payroll management to We Are Fiber benefit from a team of specialized resources to optimize their accounting and payroll activities. We create tailor-made solutions for our clients and we ensure maximum data protection and security. The resources that are entrusted the client activities undergo a careful process of selection, screening, interviews, and training. What helps us ensure a high level of quality is our quality assurance system. We Are Fiber has a two-level quality team that monitors and checks the work. Contact us here if you also want to benefit from our expertise and know-how in the industry. info@wearefiber.com Phone (It) +39 02 42 10 11 22 Phone (Uk) +44 20 38 70 44 08", "author" : { "@type" : "Person", "name" : "kristina", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/kristina" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Payroll and Accounting Data Entry", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/data-entry-outsourcing-300x183.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2019/04/30/payroll-and-accounting-data-entry", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "The live chat feature is an open channel of communication with the customer, where you can answer questions and provide the support needed. The benefits to you and your customer are apparent. Through assisted live chat, you can offer more services, strengthen your brand reputation and enhance your marketing strategy The customer develops a positive perception of your brand by receiving instant assistance and advice while having their questions answered and complaints heard. Do you want to know how to create and implement a live chat according to your needs? Contact We Are Fiber to find out all the solutions available for your business. Why is assisted live chat important? The success of a company is not so much about competitive pricing (or at least not solely); it is also about the service provided and the user experience offered. Word of mouth has evolved to the web and circulates through reviews, opinions and feedback on marketplaces, sites, blogs and social pages. Having a good online reputation certainly helps to strengthen the identity and authority of a brand. Despite the digitalization of services, consumers continue to prefer contact with people. Even in the age of technology, the human factor retains its importance; it is irreplaceable in the user experience. People are reassured if they know that they can request and receive assistance from a real person who empathizes with them and understands their needs. Live chat for Internet and e-commerce websites Live chat is a particularly popular service for Internet sites, e-shops and e-commerce where technical problems can occur, such as a payment being refused or the site being blocked at the time of purchase. When shopping, more basic customer support may be needed to assist customers with more information on sizes available, the duration of a warranty, or the specific characteristics of certain materials. Lastly, consumers may also want advice on the type of purchase to make according to their needs. Online chat allows for a rapid and personalized response to customer questions, increasing the conversion rate, and generating a smoother flow in the purchase process. Online customers can thus experience similar benefits to that of the physical point of sale, where real-time advice and assistance offer added value The benefits for companies Companies reap tangible benefits from the live chat feature, starting from a shorter bounce rate and a higher number of conversations to increase sales. As previously mentioned, using live chat assistance will improve your company's brand reputation and grow customer loyalty, an essential and often underestimated operation to business success. According to statistics, 68% of consumers prefer to buy products and services from companies that offer good customer care, and 63% of them tend to return to a site that provides support through live chat assistance. How a live chat works After understanding what a live chat is, it is necessary to know how to use it to make the most of its potential. The live chat must have a presence similar to that of wedding photographers: discreet but constant. The service must interfere as little as possible with the customer, who must enjoy a serene and hassle-free browsing experience without too many messages, banners, advertisements etc. The danger of being constant is that it elicits the opposite effect, that is, making the visitor run away from the site. Usually, the live chat is located at the bottom right, ready to support the customer if they simply click the icon. Also, the design must be responsive,” capable of adapting to any screen; PCs, laptops, tablets and smartphones. Live chat can also have two indicator lights: green or red. The green light indicates that there is an operator ready to support the customer and answer his questions. The red light indicates that the service is offline. Having an assisted live chat service allows you to constantly provide support and assistance to your customers while also understanding their needs and anticipating their questions, improving your sales approach. Are you wondering how to integrate live chat onto your platform? Contact We Are Fiber, our professional and qualified staff are ready to provide you with all the information you need to get that extra boost in your business. Email: info@wearefiber.com Telefono (It): +39 024 210 1122 Telefono (Regno Unito): +44 203 870 4408", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "The advantages of an assisted live chat in terms of productivity and image return", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/livechat-1-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/08/27/the-advantages-of-an-assisted-live-chat-in-terms-of-productivity-and-image-return", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "The goal of all companies is simple: to achieve maximum results with minimum effort. In practice, it is necessary to find a way to optimize the resources available to arrive at the desired results, limiting investments and making the most of one's potential. With this in mind, BPO (business process outsourcing) has spread rapidly, based on the outsourcing of services that do not represent the company's core business. One of these is the front office, which includes customer care, marketing and sales. Initially, entrepreneurs were reluctant to outsource front office functions, but lately they have realized that outsourcing can really make a difference, as it offers higher quality services. Relying on professionals in the sector, like us at We Are Fiber, increases the level of customer satisfaction and relieves internal resources from tedious and repetitive jobs. If you want to know how to outsource front office services, contact us at We Are Fiber. In what follows, the most important services in the front office that are often outsourced will be discussed. Contact center: how to be at the customer's side The contact center, also known as a call center, is a first-rate customer service. The staff we provide is adequately trained on the topics covered and is strictly selected with particular attention to communication and language skills. This service is particularly useful not only for companies and public bodies, but also for engineers, lawyers, surveyors, etc. We provide customers with an effective ticketing management service, so as to solve the problems reported by email, chat, instant message or requests via form. Ticketing allows you to keep track of all requests for assistance with the help of a dedicated professional resource, who answers and dispatches tickets to the right team as appropriate. With the management of instant messaging channels, you can also offer immediate support and assistance in real time, using the main social networks and apps. By doing so, you have a committed resource who can monitor, control and respond instantly to messages from your customers. Virtual assistant: how the secretarial service works The virtual assistant is a specialized professional figure who, working remotely, offers support to entrepreneurs and professionals, who see their workload considerably lightened. Companies, with the help of a virtual assistant, have more time available to focus on the core activities of their business and dedicate time to developing new projects and strategies. The virtual assistant does not replace the entrepreneur or the professional, but streamlines and speeds up office and secretarial management processes. The virtual secretarial service basically develops in 3 phases. In phase 1, the customer's needs are collected to understand their nature; in phase 2, the activities to be carried out to optimize the processes are analyzed; in phase 3, the service is provided according to the specifications agreed with the customer. In this way, it is easier to offer personalized services for every need. For example, we at We Are Fiber are very active in the tourism sector, where we guarantee an array of services in various languages to support hotels. It is not only the facilities that benefit from this, as they manage to streamline their workload, but also the guests, who receive an effective and satisfying assistance service. How to optimize business processes with automation To increase the profitability of a company, the best thing to do is to reduce costs. The optimization and automation of business processes allows for the minimizing of human intervention with the help of software, which deals with repetitive and mechanical operations. The human resource is entrusted only with decision-making control, allowing for a more effective workplace experience. With our data entry service, we are able to channel the enormous data flows and perform a structured analysis to extract the most urgent and important information. In this way, it is easier to establish the timing to carry out each process, define the interactions between individual processes and costs, analyze risks, etc. The digitization of documents is one of the most interesting processes of automation, as it reduces spaces and speeds up file sharing and searching for documents. Artificial intelligence systems offer companies the necessary tools to plan medium and long-term strategies based on the analyzed data. Computer systems, replete with machine learning, are becoming increasingly intelligent and functional to solve complex operations. For more information on the outsourcing of front office services and any other issues related to the digitization of companies, contact us at We Are Fiber.", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "What are the best outsourced front office services for businesses?", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/outsource-front-1024x576.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2021/01/07/what-are-the-best-outsourced-front-office-services-for-businesses", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "What is a virtual assistant? A virtual assistant is a personal assistant that works remotely to help companies, founders and executives manage a wide range of tasks quickly and efficiently. Being able to work remotely is one of the strongest points of virtual assistants. This is not only because of the cost benefits but also because of increased productivity and larger access to a skilled workforce. Virtual assistants are especially in demand by entrepreneurs and small businesses that don't need to have staff on their own location. Moreover, many small and mid-size businesses use virtual support, especially for specific tasks such as social media management. Furthermore, a virtual assistant can do any task that you need. They can manage social media, handle the emails, organize the calendar and events, etc. To add, virtual assistants are much more than just personal assistants. Sometimes, they can perform tasks that personal assistants are not qualified for. Some virtual assistants specialize in recruitment, SEO, digital marketing, PR, etc. A virtual assistant can substitute any role or support staff within the company. What tasks can virtual assistants manage? Any process in the company can be outsourced to virtual assistants. For example, the most popular use is as a personal assistant. You can delegate tasks such as email handling, booking appointments, calendar management, and so one. Other popular tasks include more specialized support, such as social media management, recruitment, database management, data entry, transcriptions, graphic designing, blog managements. Administrative Virtual assistants can perform admin duties in almost all companies and industries. However, the level of expertise depends on the industry. For example, some assistants in the healthcare or legal industry may need to be more specialized. Most administrative tasks involve information processing, distributing and managing within the company. Thus, most of the tasks include answering calls, taking notes and memos, and managing appointments, managing documents, files, etc. Virtual assistants may also be in charge of contacting clients. However, some virtual admin assistants may perform more complex duties. Bookkeeping is one of them. Therefore, many companies hire virtual assistants for managing and tracking expenses, creating reports, creating spreadsheets, tracking costs, and so on. These assistants may also need to have more knowledge of specific software, especially bookkeeping software. As mentioned, organizing events is another important duty that assistants can handle. Such events include board meetings and luncheons, but also conferences, workshops, and other bigger scale events. Virtual admin assistants also help the company staff with managing documents. On one side, we mentioned archiving, storing and managing files, but assistants may also help with editing, proofreading and preparing them. Often, they also may be required to keep notes during meetings or other events. Creative There are virtual assistants for every need and duty within companies. Therefore, it is not surprising that companies can outsource creative tasks to them as well. For example, some tasks that are outsourced most frequently are copywriting, designing, designing materials for events and meetings, designing presentations, creating templates, creating business cards, etc. Often, creative virtual assistants are also knowledgeable in marketing. Marketing and Sales Companies often hire virtual assistants to help marketing teams. Sometimes, they run marketing campaigns, prepare marketing content, manage pipelines, etc. Other times, they are responsible for the sales process, making cold calls, speaking to prospects and closing deals. Recruitment and HR Another example of the use of virtual assistants is in the HR department. While some basic HR tasks can be managed in-house, businesses often outsource most processes to virtual assistants. To give an example: recruitment, payroll and payslip management, rota management, time-off management, and staff allocation are all among the most popular duties that virtual assistants manage. These are only some of the wide plethora of jobs that virtual assistants can perform. Nearly every department of a company can be outsourced to a virtual assistant or a group of them, with the most popular being Reception, HR, Finance, IT, Creative and Design, and Marketing and Sales. Who can outsource virtual assistant? Nearly any company in every industry can outsource some services to a virtual assistant. Startups and small businesses are among the companies that can profit the most from this strategy. Moreover, regardless if they choose to outsource to a single virtual assistant to a team of virtual staff, they can help you grow your business and increase productivity. One of the biggest advantages of having virtual staff is that companies don't need to spend resources for locations. Everyone knows that every penny counts when you're setting up a new business and that having a location is not a must. Moreover, virtual assistants have a lower cost compared to normal staff. In addition, you also save on staff costs such as leaves, benefits, etc. Another advantage is that outsourcing gives you access to global talent. This means that you can work with professionals all around the world, and with some of the most specialized in the respective field. Virtual staff spread out in different countries has numerous benefits too. For instance, it helps globalize the company, diversifies the culture of the company, provides longer support hours, etc. We Are Fiber Founded in 2011, We Are Fiber has grown to become one of the leading outsourcing companies in customer support, consulting, technology services, digital marketing and is continually at the forefront of innovation. Our company is known as a next-generation call center outsourcing company that has helped numerous companies so far, to reinvent their businesses for the digital age. Through a collaborative approach focused on the customers, the professional team in our company are able to generate an immediate impact to achieve targeted results. By understanding the business value of our client companies, we are able to transform, improve performance and also help them become more agile and competitive. Our team of virtual assistants can help your business expand, increase their productivity and also reduce costs. Contact us here to find out how WeAreFiber can support your business! Email: info@wearefiber.com Phone (It): +39 024 210 1122 Phone (Uk): +44 203 870 4408", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "What is a virtual assistant and what do they do?", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/virtual-assistant-300x200.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2019/09/06/what-is-a-virtual-assistant-and-what-do-they-do", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Have you ever worked as a journalist, content creator or a video editor? Maybe your company needs to transcribe recordings into a written document? Professionals that deal on a daily basis really do understand the importance and how much time this process takes every day. As for the others, don't feel left out. With the development of technology and the increasing flow of information, perhaps you will find this process important as well. Data Transcription is a service that has proven to be very useful for different companies. Businesses produce more content day after day. And they come in various different formats for example subtitles, recordings, court hearings, interviews, etc. But data is not always on the preferred or usable form, someone needs to transform 'ice into water'. In this article, we will find out how is this service going to help you, application and who is it best for. Let's get on with it. What are data transcription services To summarize, transcription is the service of providing a written document of spoken words. The main reason why the process of transcription is performed is to transform the content into another format in which the client is demanding the data. Accuracy and authenticity of data are the most important details while performing Data Transcription service. A corporate striving to grow doesn't have time to focus on transcription and to their core competencies at the same time. In addition, they might not contain the needed experts to transcribe. Doing it in-house may end with a lot of errors which hamper the focus to core tasks. Nowadays most, if not all, of the companies outsource on transcription service providers. Whom are they best for Usually, the main fields where data transcription services find use are for business, legal, or medical purposes. Business- With the development of technology so has come the development of channels that information flows. Not only that, but the amount of information has increased drastically. Data management is an everyday process, whether it's internal data or customer details. Mainly the areas where a data transcription service finds use are conference notes, podcasts, dictation, interviews, meetings, voice mail, etc. Legal- Companies that offer Services of legal transcription are growing rapidly. Also, the fields of application have increased, including now the transcription of depositions, testimonies, official court hearings, interrogations, client letters, legal briefs as well as general legal correspondence. Materials used for legal transcription come in different formats, from audio tapes to digital recordings to video. Medical- Transcription services are the core processes where the healthcare industry depends. Doctors, nurses, administrators, and other healthcare employees need a top-quality transcription service to maintain patient care records. Firstly they receive training to understand healthcare terminology, medical abbreviations, and insurance information. This is done in order to provide a correct medical dictation. Starting from depositions, medical dictation, notes, lab reports, hospital transcriptions, medical recordings, and reports, it has a lot of work to be taken care of. Data transcription, what technology do they use? For the purpose of being as much accurate as it can, human force is actually the most necessary resource for this case. It can be done manually by a specialized employee, with the right set of skills and tools. You would only need a PC and some headsets in order to transcribe. In industry, it takes about 1-hour work to transcribe 15 minutes of audio. With the development of modern technology like speech and text recognition, transcription is way simplified. An MP3-based Dictaphone can be used to track the sound. Transcription recordings can be in different media file types. Data then can be uploaded to a PC, cloud storage, or emailed within minutes to someone who could be anywhere in the world. Also, there is AI software that performs transcription but it is not yet on its pinnacle for many reasons. Speech recognition is very hard to be 100% accurate because they are not able to recognize dialects, sarcasm, etc. We Are Fiber Here at We Are Fiber you will find an experienced human force and the technology to deliver Data Transcription for your company. We constantly provide Data Entry and Back Office services, meaning that we have excellent experience in dealing with information transcribing and implementing. Whether you are medical, legal or business, We Are Fiber will tailor build a campaign for your business to deliver results. Do you want to know more about? Who we are and how we work with our clients? Don't hesitate, contact us to have a friendly chat !! Contact us here or via the following methods: info@wearefiber.com Phone (It) +39 02 42 10 11 22 Phone (Uk) +44 20 38 70 44 08", "author" : { "@type" : "Person", "name" : "kristina", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/kristina" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "What are data transcription services?", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/data-transcription-300x200.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2019/07/02/what-are-data-transcription-services", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Opinions on the virtual secretary are extremely flattering among professionals and companies that have tried it. It is an increasingly widespread tool by virtue of the considerable advantages and benefits it brings at an organizational and logistical level. Availability is one of the hottest and most important aspects in this particular historical period. Customers are ever more impatient and demanding and insist upon quick and immediate answers. Of course, it is not possible to be available 24/7 and this is where the virtual secretary comes into play. But, how does it work? In practice, this service is active not only when the office is open, but also when it is closed. In addition, if, for instance, you are in a meeting or on a business trip, you can seldom respond to a message. Sometimes, moreover, requests arrive late at night, during the holidays or in non-working hours. The virtual secretary can step in to manage any situation independently, guaranteeing the utmost professionalism. What is the virtual secretary? Before delving into the opinions and reviews on the virtual secretary, it is worth understanding exactly what it is and how it works. This tool is able to perform the following services: answer phone calls; automatically respond to questions and requests on social pages or instant messaging apps; reply to emails; plan your personal agenda; fill in the forms and deal with the bureaucratic matters relating to the Public Administration or the Tax Authority. What are the advantages of having a virtual secretary? The virtual secretary practically organizes and manages work when you and your staff are unable to do so. Of course, you can save a great deal of precious time, which translates into profit for the company. The secretary, by carrying out work and tasks that do not fall directly into the company's core business, gives staff the opportunity to concentrate on more important jobs. It is no coincidence that the partners who have relied on our smartsourcing services, including control room, process automation, quality control, accounting, payroll and the virtual secretary, have seen a 16% reduction in the time required for carrying out such processes, with a 14% increase in profit. In this way, it also becomes easier to circumvent the typical waiting times of bureaucracy and guarantee a more fluid and streamlined service. We must not underestimate the optimization of customer service, a fundamental undertaking for the growth of any company. You can be sure not to miss the emails received or critical messages, so always remaining by your customer's side. Ultimately, the cost of social customer care is considerably reduced, without undermining the quality of the service. You can also be contactable at any time, both when you are in the office and when you are not, ensuring that you always appreciate exactly what is happening in the company. As a result, you can understand all the opportunities that arise, including important customers not to be overlooked, and prioritize those activities that you consider most crucial at that moment. Reviews on the virtual secretary When reading the opinions on the virtual secretary according to users, a very interesting fact emerges: the heterogeneity of the customers who use it. In this very long list, we can find doctors, e-commerce companies, real estate agencies, communication agencies, farms, clothing companies, food companies, etc. In short, the user is broadly defined and makes one understand how valuable this tool is, regardless of the sector in which it operates. By analyzing the reviews collected on the web, some of them from our customers, we can summarize the chief benefits that professionals and companies have found with the virtual secretary: create a filter to receive the various contacts, giving precedence to those who show themselves most interested in purchasing; greater professionalism and credibility to the company; reduction of the risk of errors and increase in the quality of work; 24h availability; improvement of customer service; front office of the company is free from phone calls at peak times; call flow management optimization; increase in turnover; quick responses; added value to the activity. How to personalize the virtual secretary service The positive opinions on the virtual secretary highlight another priority aspect: the possibility of personalizing the service. We at We Are Fiber have, in fact, developed a system able to adapt according to the different needs of our customers. The virtual secretary thus becomes the ideal support for every need, from the freelancer to the entrepreneur to small companies. You will, furthermore, avoid fixed costs, as our service provides for payment based on the time worked. In addition to obtaining significant savings for your business, you can take advantage of an automated process or a dedicated resource, as well as a service that is always punctual and multilingual. It takes very little to turn on the turbo and project your company ever higher and higher. We are by your side to take on this challenge. Siamo qui per te, contattaci subito!", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Virtual secretary: what it is and how it works", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/Virtual-secretary_-1024x576-1.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2021/06/04/virtual-secretary-what-it-is-and-how-it-works", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Managing personnel does not only mean supervising their work and applying all of the legal and contractual regulations concerning the employment relationship. Managing your employees or collaborators involves a series of processes and activities that are much more complex. Personnel administration services ensure the correct and timely processing of fundamental activities concerning the personnel of a company. Among the most critical areas of personnel management is the administration and processing of payrolls, commonly known as payslips. The management of a company’s payroll is absolutely essential. Despite what many people think, it is not just about filling out forms with figures and presenting these to employees, usually every 27th of the month. It also involves a series of operations that require a high level of expertise and experience. If the company’s internal resources are not specialized, it will be necessary to hire an ad hoc figure for this role. There is another more straightforward and more affordable solution that most companies are adopting: outsourced payroll management. The outsourcing of payroll management allows you to optimize the accounting of personnel, without facing the costs of an internal resource We are Fiber creates tailor-made solutions to enter, retrieve and process staff data with confidentiality and precision. The payroll management is entrusted to specialized resources in the sector. Find out more about this efficient strategy. But what does it mean to manage payroll? Payroll Processing While payroll isn't just related to payroll processing, this is one of the most important aspects of the activity. The creation of payslips today is connected to software based on databases, which simplify this work, processing payslips in compliance with current legislation. Just relying on software, however, is not enough, if not supported by experts who can make the most of the potential of the programs. Attendance and absences: how to improve management In some sectors, it is very important to manage the attendance and absences of employees, especially in the case of companies that work in shifts, and with a large number of employees. In many situations, particularly in public administration, this problem is solved with the classic “card” stamping systems, or the most advanced magnetic cards. The latter work, thanks to software that generates reports. Holiday and travel management Another area managed by payroll is the control of holidays and travel. The allocation of holidays, especially for large companies, becomes a complicated operation. Again, in this case, there are computer programs capable of organizing holidays and transfers in the most precise and functional way possible. The advantages of payroll outsourcing The human resources sector is too often caught up in time-consuming activities that distract from strategic and management activities, which benefit the entire company’s organization. The processing of payslips, and all related activities, involves the use of time and resources and continuous updating to comply with new applications and regulations. Outsourcing payroll activities can bring great advantage to personnel administration, with considerable savings of resources and costs. Outsourcing these activities can become a winning strategy for the company The outsourcing of payroll activities involves a greater focus on your employees. Entrusting payroll processing services, holiday management, shifts and transfers to a specialized company leads to an increase in the accuracy and speed of these activities. In addition, there is a reduction in the number of complaints from employees, with a net improvement of the working climate and productivity. The We Are Fiber payroll outsourcing service involves entrusting the processing of payslips and information checks resulting from the calculation of salaries, both monthly and annually, to the experts. Our operators, specialized in the management of the service, are at the customer's disposal to help with the daily tasks related to personnel administration. This includes coming to a thorough understanding of the unique needs within the company by way of listening and anticipating requests. The company can provide, in real time, all the historicized information of its employees and collaborators, including detailed personal data, files of professional careers, salary histories and increases, accruals and counters, etc. Want to know more about outsourcing payroll services? Then contact us now! Our professional and competent team will be happy to answer all your questions and eradicate your doubts, so that together we can achieve your business goals. With the advice of our experts, your company will immediately gain the edge! Email: info@wearefiber.com Telephone (It): + 39 02 42 10 11 22 Telephone (UK): + 44 20 38 70 44 08", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Reduce labor costs with payroll outsourcing", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/payroll-and-accounting-data-entry-1024x603.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2020/09/11/reduce-labor-costs-with-payroll-outsourcing", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "articleBody" : "Process automation includes all those technological solutions to automate work activities. The applications related to Robotic Process Automation focus on tedious and repetitive actions which, if carried out by humans, would risk taking away precious time and resources. Software takes the place of man by carrying out the assigned tasks perfectly, speeding up processes and eliminating the risk of errors. Robotic Process Automation brings a series of tangible benefits to the company, which have a positive impact on productivity. By taking advantage of the services offered by We Are Fiber, you can eliminate downtime, allow your employees to focus more on the company's core business and the tasks for which they were hired, cut costs and even improve customer service skills. The 2 types of RPA: manned and unmanned There are two types of Robotic Process Automation: manned and unmanned. In the first case, the software automates only some processes according to the inputs provided, so the presence of a human being is required to intervene at the right moment. In the second case, however, the Robot Process Automation is unmanned and totally self-sufficient. These are typically routine RPA applications that do not need to make decisions. Process automation takes on those more demanding tasks, allowing employees to focus more on jobs that produce added value and increasing productivity and efficiency. Even the main industrial giants, such as Amazon, routinely use business process automation software to manage immense data traffic. The robots are extremely flexible, managing work peaks without performance decay or expense increases. The changes imposed by Robotic Process Automation in Italy The development of applications supported by automation process tools is rapidly changing. Until recently, the development of apps and software was intended for small groups of programmers who interfaced with business customers, gathering requirements at the beginning of the process and delivering the work at the end. This process has altered today and is based on the constant interaction between teams and production technologies. Digital transformation and, above all, business process automation software have favored this sudden change, constantly being able to collect data, requirements and objectives. Organizations and companies need therefore integrate proprietary innovations with those of external partners and users, without often having the right skills. In this regard, We Are Fiber comes into play, capable of automating processes by satisfying business requirements in terms of security, integration, speed and scalability. The 6 pillars of Robotic Process Automation services New and increasingly customized technological solutions based on business automation are being developed, which allow companies to optimize the internal production process. Specifically, we can identify 6 pillars of RPA: artificial intelligence; business process modeling; business decision management; microservices; API (application programming interfaces); cloud computing. Artificial intelligence and Robotic Process Automation (RPA) Artificial intelligence and RPA go hand in hand and, by interacting with each other, simplify the processes and execution of applications. AI is able to carry out automatic operations, such as bug correction, data and documentation collection, planning phases, etc. Business process modeling Business process modeling entails being able to map all business processes, supporting them with intuitive charts to improve the organization of work and constantly monitor internal resources to optimize and implement these. Business decision management Based on the data provided by business automation, it also becomes easier to adopt the most appropriate strategies and make the best decisions, according to market trends, to further optimize the company's production processes. Microservices Microservices allow you to create applications in a very short space of time. The individual components, while being inserted within a modular infrastructure, act in perfect autonomy, guaranteeing important advantages. For example, within an e-commerce business, the search engine, the cart or the chatbot are all microservices which, working in synergy, represent especially useful tools. API An API (application programming interface) is a protocol through which application software is created and integrated. Products and services can communicate with each other, simplifying app development and ensuring significant savings in time and money. Cloud computing Finally, cloud computing is a technology that makes it possible to exploit, via a remote server, software and hardware resources that are offered as a service by a provider. Companies can then access data, databases, infrastructures, etc. In the realm of process automation, We Are Fiber employs a team of experts, who make it possible to map business processes and analyze every single activity. After identifying the existing processes of your company, we suggest the most efficient solutions and indicate the possible areas to automate. We also provide you with constant monitoring of processes and advice to obtain immediate savings through the outsourcing of the process. We are at your disposal and eager to discuss all your needs. Contact us!", "author" : { "@type" : "Person", "name" : "marzia", "sameAs" : "", "url" : "https://www.wearefiber.com/en/blog/author/marzia" }, "dateModified" : "31/01/2022", "datePublished" : "31/01/2022", "headline" : "Process automation: the 6 new applications of “intelligent” business", "image" : { "@type" : "ImageObject", "height" : 400, "url" : "https://f.hubspotusercontent-eu1.net/hubfs/25104942/Imported_Blog_Media/BPO-1024x561.jpg", "width" : 750 }, "mainEntityOfPage" : "https://www.wearefiber.com/en/blog/2021/02/01/process-automation-the-6-new-applications-of-intelligent-business", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://25104942.fs1.hubspotusercontent-eu1.net/hubfs/25104942/Risorsa%2037.png" }, "name" : "", "url" : "www.wearefiber.com" } } ```