Strengthening Information Security: Our ISO/IEC 27001:2013 certification journey

In today's digital era, protecting sensitive information has become a critical priority for businesses. At We Are Fiber, we are proud to showcase our unwavering commitment to information security through the attainment of the prestigious ISO/IEC 27001:2013 certification.

This certification stands as evidence of our unwavering commitment to ensuring the confidentiality, integrity, and availability of sensitive data, and showcases our commitment to safeguarding information and providing secure BPO services to our clients, including overflow management and call center operations, based in Albania, but operating anywhere!

Rest assured that with our ISO/IEC 27001:2013 certification, we prioritize information security to the maximum, providing you peace of mind and ensuring the highest standards of data protection.

Understanding ISO/IEC 27001:2013

ISO/IEC 27001:2013 is an internationally recognized standard for Information Security Management Systems (ISMS). Developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), this standard provides a framework for organizations to establish, implement, maintain, and continually improve their information security practices.

ISO/IEC 27001:2013 sets out a systematic approach to identify, assess, and manage information security risks, ensuring that appropriate controls and safeguards are in place to protect valuable information assets.

Our journey towards ISO/IEC 27001:2013 certification

Recognizing the criticality of information security in our operations, we embarked on a comprehensive journey towards obtaining the ISO/IEC 27001:2013 certification.

This journey began with a thorough assessment of our information security risks and the development of robust security policies and procedures. We Are Fiber established an Information Security Management System that encompassed various elements, including:

1. Risk Assessment

We conducted a detailed assessment of our information security risks, identifying vulnerabilities, potential threats, and the potential impact of security breaches. This assessment formed the foundation for our risk treatment and control implementation strategies.

2. Security Controls Implementation

We Are Fiber implemented a range of security controls to mitigate identified risks and safeguard our information assets. These controls encompassed technical, physical, and administrative measures, ensuring the confidentiality, integrity, and availability of sensitive information.

3. Employee Awareness and Training

We recognized that information security is a collective responsibility. Then, we provided comprehensive training programs and awareness campaigns to educate and empower our employees to adhere to security policies, recognize potential threats, and respond appropriately.

4.Incident Response and Recovery

The company developed robust incident response and recovery plans to address potential security incidents promptly. These plans ensured a rapid and effective response to minimize the impact of any security breaches and enable business continuity.

5. Continuous Monitoring and Evaluation

We Are Fiber established a system for continuous monitoring and evaluation of our information security measures. This involved regular assessments, audits, and reviews to identify any potential gaps or areas for improvement. By staying vigilant and proactive, we ensure that our security controls remain effective and aligned with evolving threats and industry best practices.

6.Regulatory Compliance

Compliance with relevant laws, regulations, and industry standards is a top priority at We Are Fiber. We implemented measures to ensure that our information security practices align with applicable regulatory requirements, such as GDPR, HIPAA, or PCI DSS. By staying updated on evolving regulations, we ensure that our information security management system remains in compliance, providing our clients with peace of mind.

Benefits of ISO/IEC 27001:2013 certification

Obtaining the ISO/IEC 27001:2013 certification has brought significant benefits to us:

1.Enhanced Information Security

The implementation of an Information Security Management System aligned with ISO/IEC 27001:2013 has strengthened our information security posture. By systematically identifying and managing risks, implementing security controls, and fostering a security-conscious culture, we have enhanced the protection of sensitive data and minimized the likelihood of security incidents.

2. Client Confidence and Trust

Our ISO/IEC 27001:2013 certification serves as a powerful testament to our commitment to information security. Our clients can be assured that their confidential data is handled with utmost care and protected by robust security measures. The certification builds trust and confidence, positioning us as a reliable and secure BPO service provider.

3. Regulatory Compliance

ISO/IEC 27001:2013 certification ensures that we comply with international best practices in information security management. It helps us align with relevant data protection and privacy regulations, providing a strong foundation for meeting legal and regulatory requirements.

4. Competitive Advantage

Our ISO/IEC 27001:2013 certification differentiates us from competitors in the BPO industry. Clients increasingly prioritize information security when selecting outsourcing partners. Our certification demonstrates our dedication to meeting these expectations, giving us a competitive edge and opening doors to new business opportunities.


Continuous commitment to Information Security

For us, obtaining the ISO/IEC 27001:2013 certification is the beginning of a continuous commitment to information security. We Are Fiber understands that threats and risks evolve over time, and maintaining the highest standards of security requires ongoing effort.

We regularly review and update our Information Security Management System to adapt to emerging threats and technological advancements. We conduct periodic audits and assessments to ensure compliance with the ISO/IEC 27001:2013 requirements and continuously improve our security practices.

Furthermore, we foster a culture of information security awareness among employees, encouraging them to remain vigilant and proactive in safeguarding sensitive information. Regular training sessions and awareness campaigns reinforce the importance of information security and provide employees with the necessary knowledge and skills to protect against potential threats.


Ready to fortify your organization's information security practices?

Our achievement of the ISO/IEC 27001:2013 certification exemplifies our commitment to information security and responsible business practices. The certification highlights our dedication to safeguarding sensitive data, providing secure BPO services, and meeting the expectations of our clients.

By adhering to international best practices in information security management, we strengthen our position as a trusted partner in overflow management, call center operations, and other BPO services in countries like Italy, Germany, etc. As we continue on our journey, we remain steadfast in our commitment to upholding the highest standards of information security, continuously adapting to evolving threats, and ensuring the confidentiality, integrity, and availability of valuable information assets.

Ready to fortify your organization's information security practices? Discover how We Are Fiber's ISO/IEC 27001:2013 certification journey can enhance your data protection efforts. Learn more about our commitment to safeguarding sensitive information and explore the rigorous standards we adhere to.

Contact us today to see how our certified expertise can help strengthen your information security and ensure peace of mind for your business and clients. Trust We Are Fiber as your partner in achieving excellent information security and staying ahead in an increasingly digital world.

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