Back office customer service: who it is and what it does
Today, the customer is the center around which every business activity revolves, and within this...
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We Are Fiber Blog - English
Back-office activities: how they work and how they can help companies to optimize their processes
The ability of a company to achieve its objectives and ensure efficiency relies, to a large extent,...
Breakthrough during the pandemic: How our partnership with Bloom&Wild led to mutual growth
How an efficient Customer Service has achieved excellent results even in a period of severe crisis!
A sales employee improves the Customer Experience of your e-commerce (even if it is a Bot)
One needs to consider how to make a customer happy when they arrive at your e-commerce site.
Chat and chatbot: coexisting in perfect synergy
Providing maximum online support to customers has become a priority objective for companies,...
Brand social customer care: customer-tailored assistance
Direct communication with the social customer care brand should be understood as assistance...
Accounting outsourcing: effective support for companies and commercial firms
Accounting outsourcing represents an opportunity for companies who decide to outsource their...
After-sales: a service as important as sales
An after-sales service is key for companies, though not all the businesses perceive it the same...
A complete guide to outsourcing: what it is, advantages and how to exploit it
Outsourcing is a set of practices adopted by private companies, but also by public institutions,...