Outsourcing in tourism: advantages and most requested services

Lowering fixed costs, limiting errors that cause a decline in productivity, and providing constant customer support are among the primary objectives of those who work in the tourism sector. There is only one way to achieve this: outsourcing.

Outsourcing in tourism focuses on the customer experience or, to use a technical term in the industry, the travel experience, which puts the satisfaction of the consumer first, who is increasingly demanding and attentive to the services offered. Customers want constant support, not only when purchasing a travel package or choosing a hotel, but also throughout every phase of the travel process, such as receiving new proposals or solving any problems which might arise.

The tourist player must therefore always be present and available, both for the end customer and for travel agencies and intermediaries, in order not to miss opportunities for listening and discussion, which give rise to potential sales. The booking channel must therefore be active, able to offer 24 hour assistance to meet every need.

For several years, We Are Fiber has been doing just that – listening to the customers with whom we build relationships, in order to increase loyalty and provide an extremely competitive customer care service. The advantages of turning to outsourcing for those in tourism are numerous, including the reduction of fixed costs, the improvement in the quality of services offered, and the possibility of concentrating on the company's core business. If you wish to request a tourism outsourcing service, get in touch with us.

 The advantages of outsourcing in tourism

Outsourcing in tourism

Outsourcing involves the assignment of certain services to specialized external companies, thus optimizing costs and time. By relying on outsourcing services, tourism companies transform fixed expenses into variable ones, reducing waste and supporting the workflows of, for instance, a hotel, where these can vary significantly depending on the period.

Another aspect not to be underestimated is the return in terms of brand image for the likes of a hotel, which will witness its brand reputation increasing. The vast majority of tourists and travelers select a hotel or restaurant based on the reviews released by other users on the web. A customer care service that is accurate and attentive to customer needs naturally increases the percentage of positive comments and feedback. All this translates into a positive return with regards to brand image, placing the accommodation facility or restaurant in the top few positions in comparison to the competition.

Improving your property's services undoubtedly enhances guest reviews, as customer care plays a fundamental role in user reviews. Customer service before, during and after the provision of the service is considered as important as the quality of the food and wine products, for example, that are offered, or the comforts and services available, and the location of the structure, etc.

When to use outsourcing services in the tourism sector

Hotels have the great advantage of being able to request outsourcing services when they need these most. The flow of tourists for a structure that operates near a seaside resort will obviously be greater in high season, in particular, during the months from May to September. On the contrary, a structure that operates in a mountain location will receive a greater number of bookings and requests in low season, that is the period from November to February or March.

There may also be mass arrivals in a given period, linked to an event, demonstration or concert that attracts many people. A hotel must therefore cope with a high level of requests that, under normal conditions, it might not be able to manage.

In this context, the hotel outsourcing services provided by We Are Fiber are extremely valuable, as we evaluate and analyze the potential and needs of each hotel or structure to provide an adequate and professional response.

The services of We Are Fiber

Offering a wide variety of services, we are fully able to satisfy your every request and need. We take care of administrative obligations relating to staff, thus decongesting companies from secondary activities and giving them the possibility of optimizing internal resources without waste.

We provide highly qualified and specialized personnel, who guarantee excellent standards in each sector. In addition, we ensure maximum flexibility, as we are able to cope with sudden changes in the volume of requests, thanks to a very structured organization.

If necessary, we also take care of payroll management activities, optimizing personnel accounting without facing the costs of an internal resource. We are able to create "ad hoc" solutions to enter, retrieve and process staff data with the utmost respect for privacy.

To find out more, contact We Are Fiber, where we can find the right solution for your needs for any period of the year.

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